Minervaparts Reviews 

Overall delivery was a bit slower than advertised, and the order was stuck on ‘processing’ for 3 days with no updates but when received it well and securely packaged and now fitted.
The other issue was the carrier DHL who were infuriating. They messaged me to inform they had received my order - I spoke to them on their chat function and asked roughly when they would try and deliver, they replied they hadn’t received the package just the order. So I simply asked what their SLA was from order receipt to collecting the package - so I could try and estimate the delivery date. DHL replied they didn’t have an SLA.
Unsatisfied by this answer, I sarcastically replied, so you could collect it next year? They replied, we haven’t received the package so cannot give a delivery date. This went in for 30 minutes!!!

I asked to speak to a supervisor, but apparently they don’t have any. I was put through to the Complaints team - I explained I was aware they didn’t have the package but could they let me know a window of 3 days or less to collect it from the supplier. She replied she would arrange collection that day (Friday - it was ordered on the previous Tuesday) and they were hoping to deliver by Tuesday at the latest…and I paid £8 delivery charge (over 30% of the cost of the item) for that privilege.

I dislike DHL immensely.

Excellent company , Item was despatched promptly, kept updated as to progress and delivered well packaged.

The only shop that had my part but quite expensive - otherwise all great

Placed order with company and received goods on the date they promised. Couldn’t ask for better service than that.

Great service very helpful

We paid for express delivery 1 - 2 days but not delivered until 6 days later, took 3 days to get to the courier.

They answered.all my emails quickly, and provided great service, along with a quick dispatch to me, I recommend them .

Quick service

I asked for the fridge door bottle shelf and I received a smaller shelf.

My original bottle shelf broke, fell in the floor and shattered. Also on one other shelf the fittings has sheered off.

Part arrived quickly and well packaged. Many thanks 🤩

Charge a fortune for delivery and the main item I ordered was missing from the order. Customer service non existent with no phone number. Emails take weeks to respond.

Package arrived very promptly and was what I ordered. Exactly what I wanted.

Brilliant, helpful, proactive, knowledgeable service throughout

Clear website. Description covered all the important information I needed to confirm it was the correct part. Ordered in the evening it was dispatched the following morning and arrived the next day. Great service

Jake was very helpful in explaining how to obtain the fridge shelf we needed

Good service. 👌5 stars

I had been looking for a side opening oven door for several weeks all the usual outlets failed to deliver but you came up trumps excellent service and prompt delivery thankyou

Ordered the part i needed and delivered it promtly