Overall delivery was a bit slower than advertised, and the order was stuck on ‘processing’ for 3 days with no updates but when received it well and securely packaged and now fitted. The other is... Toon meer
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Lees wat reviewers zeggen
Easy ordering for fridge door shelf. Ordered knowing it wasn't currently in stock but Minerva aquired the part quickly and sent out faster than i thought would happen. Great communication and updates... Toon meer
Brought new cooker, suppplied with onlry one oven shelf , any good cook needs two shelve , emailed Minerva for a shelf , out of stock, two weeks later email , we got stock, now on way, two shelve cook... Toon meer
Argos Customer Support provided the steer that Minerva Parts would be able to supply a fan belt for a Bush 3Kg Tumble Dryer. Much relief when their web site pictured the part I had been searching fo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Huishoudelijke apparaatonderdelen leverancier
- Elektronische onderdelen leverancier
- Elektronische onderdelenwinkel
Geschreven door het bedrijf
Spares parts supplier for a large range of whitegoods. We have access to over 1 millions spare parts and update our site with new spares everyday.
Contactgegevens
55a Halifax Way, YO42 1NR, Verenigd Koninkrijk
- info@minervaparts.co.uk
- minervaparts.co.uk
4,2
Goed
235 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 16% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Had a difficult part to find so good in…
Had a difficult part to find so good in that perspective. Too much packaging when a jiffy bag and first class stamp would have sufficed this would cut down on the postage cost aswell. Price of postage cost more than the part
12 oktober 2025
This disappointing as they give me…
This disappointing as they give me wrong item now have to return the package back and I have to pay for return the package
11 oktober 2025
Antwoord van Minervaparts
We are very sorry for your experience.
However, the part you ordered had a picture with sizes shown clearly.
Also the model you have since emailed us about, is not a model that we have any information on, so would be unable to assist you with.
We are unable to cover the returns cost for you ordering the incorrect parts from our site as is shown on our returns page.
Sent wrong parts, never heard back from customer service
I was sent the wrong parts. Tried to contact customer service to arrange and exchange but never heard back. Waste of money.
30 september 2025
Minervaparts have done it again
Minervaparts have done it again! Sourced a part that I found it impossible to find myself and saved me a bundle! Well done and thank you!
11 september 2025
Gas injectors …
Emailed to make an enquiry regarding gas injectors as there is no phone number, not sure how long it normally takes to respond but after 2 days of waiting for a reply and still waiting. I’m not impressed.
27 augustus 2025
Review zonder uitnodiging
Easy to do business with
13 augustus 2025
After spending a lot of time trying to…
After spending a lot of time trying to find spare find spare part,I was advised to try Minera, and found they stocked the part.they had the part ,very pleased, job sorted.
12 augustus 2025
Promised and delivered
It's great for a company to be reliable, promise to perform and deliver,, yes, Minerva parts is the one.
12 augustus 2025
No contact
Won't reply to emails, unable to contact by phone. Waste of time.
Edit as a reply to the response below, you did NOT reply to my email at all regarding the missing parts and have not replied to a subsequent email for 3 more spare parts. I have resent it via your contact us form on the website. Hopefully you can reply to that ?
12 augustus 2025
Antwoord van Minervaparts
Good evening
We are sorry you have had this experience.
We received your email about your missing part at 17:45 on Thursday evening, and replied to this at 09:02 Friday morning, confirming we would send out the missing part straight away.
This was received by you on Saturday by Dpd.
Can you please advise if you have had any further issues?
Very efficient
Very efficient. Helpful staff. I was informed when my product was back in stock a d delivery was within 48 hours. Would certainly recommend.
12 augustus 2025
Great service
Great service - found the part I needed quickly shipped, would highly recommend
12 augustus 2025
Replacement part
Easy web site quick answer to questions on email. Only place we could find part. Would recommend to anyone.
11 augustus 2025
Great service throughout
Great service throughout! Great communication re order and quick delivery highly recommend
29 juli 2025
When I emailed minervaparts they were very quick getting back to me confirming the size of the glass oven door
When I enquired about the inner glass oven door they comfernd the measurement of the glass door which was the correct one for me nice to know that you are ordering the correct item
27 juli 2025
Order the right part
The part arrived quickly. Make a mistake and got the wrong part. Had to return it blind hoping I'll get the refund for it as:
Contact was really bad, they do not answer emails, no contact phone numbers.
Customer service seems not to exist.
Won't be using this company again.
25 juli 2025
Only place I could find the part I…
Only place I could find the part I needed. Great price and fast dispatch. Star removed as postage price was ridiculous. Nearly £10 for a metal clip the size of my thumb nail! Postage was more than the part itself. Shame as that spoiled the overall experience.
21 juli 2025
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