I was looking for a spare door seal for my fridge. I wasn't sure which was the right product as I found a few and I emailed. I received very fast and helpful response from Jake. It made my experience... Toon meer
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Lees wat reviewers zeggen
Overall delivery was a bit slower than advertised, and the order was stuck on ‘processing’ for 3 days with no updates but when received it well and securely packaged and now fitted. The other is... Toon meer
Easy ordering for fridge door shelf. Ordered knowing it wasn't currently in stock but Minerva aquired the part quickly and sent out faster than i thought would happen. Great communication and updates... Toon meer
Brought new cooker, suppplied with onlry one oven shelf , any good cook needs two shelve , emailed Minerva for a shelf , out of stock, two weeks later email , we got stock, now on way, two shelve cook... Toon meer
Bedrijfsgegevens
- Huishoudelijke apparaatonderdelen leverancier
- Elektronische onderdelen leverancier
- Elektronische onderdelenwinkel
Geschreven door het bedrijf
Spares parts supplier for a large range of whitegoods. We have access to over 1 millions spare parts and update our site with new spares everyday.
Contactgegevens
55a Halifax Way, YO42 1NR, Verenigd Koninkrijk
- info@minervaparts.co.uk
- minervaparts.co.uk
4,2
Goed
236 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 16% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent to deal with.
Placed order late in the day and received full confirmation next morning. What a pleasure as I was kept up to date on every aspect of the delivery from dispatch to receiving the item. Would highly recommend using them.
Hence full 5 stars. Well done.
3 februari 2025
Parts arrived on time
28 januari 2025
Review: 1 Star (If I Could, I’d Give 0 Stars)
I recently had a terrible experience with this company. Despite providing the exact series and model number for my product, they managed to send me the wrong part. When I reached out to request a return and a full refund, I received no response whatsoever.
To make matters worse, their website doesn’t even have a return page, which makes it clear that they have no intention of processing returns or caring for their customers. It feels like a one-way street with them—money goes in, but it never comes out.
I strongly advise avoiding this website at all costs. Their lack of customer service and refusal to address issues is unacceptable. Save yourself the hassle and shop elsewhere.
21 januari 2025
Antwoord van Minervaparts
We’re sorry to hear that your experience was not up to expectations. However, we’d like to clarify a few points.
You ordered a grill pan insert, which was clearly shown with photos and measurements on our website. It appears there was a misunderstanding about what part you actually needed, as we do not show an oven shelf as part of the grill pan insert description. If you had reached out to our team for clarification, we would have been more than happy to assist in ensuring you received the correct part.
We processed and shipped your order on the same day via next-day DPD delivery. There was no issue raised with the part until a week later, when we received a request for a refund in a very rude email in tandem with this review. In that email, you also requested that we pay for the return shipping of an item that was correctly ordered based on your specifications.
As for our return policy, it is clearly linked at the bottom of each page on our website. The direct link for that is https://minervaparts.co.uk/en/content/6-returns
We stand by our return process, and once the part is returned, a refund will be issued.
We ask that you kindly follow the correct return procedure, and we’ll be happy to assist you further.
We believe it’s important to resolve issues fairly, and we appreciate your understanding.
Very efficient and fast..thanks
19 januari 2025
Done what they said and sourced part…
Done what they said and sourced part and sent
Well done
15 januari 2025
Helpful at identifying the right part
Helpful at identifying the right part. Good communication throughout the process and delivery. Very happy with overall experience
10 januari 2025
Very helpful with my order even…
Very helpful with my order even changing the part colour in the morning of despatch when I remarked I had really wanted a black part which was out of stock so ordered white. The black part came in the day before despatch and they changed it for me. All working fine
10 januari 2025
Only having next day delivery for £10…
Only having next day delivery for £10 as the only delivery option is insane, I didn't need the part particularly quickly and would have happily had second class cheaper postage.
8 januari 2025
Cancelled my order. Poor comms
Cancelled my order without any communication or reason as to why. Even after I emailed for a response…. Nothing! Terrible service.
11 december 2024
Poor customer service
I placed an order on 29 December, payment has been taken yet tracking since 30 December simply says 'processing in progress'. I have contacted Minerva 3 times in the last week to enquire about a possible delivery date but no-one has yet come back to me. When will I receive my order?
29 december 2024
Great Company and Service
Produce required was hard to find but Minerva had it in stock.
Straightforward buying process and quick delivery. Painless.
Thank you very much
31 december 2024
Confusing pricing
Confusing pricing, gave the impression delivery was free, but only if you collect, so no need to mention free delivery if you are collecting
18 december 2024
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