The Mobility Furniture Company (Loki Enterprises Ltd) Reviews 

Got measured up and ordered a chair December 2nd and estimated delivery was 2nd of Feb.
Still waiting and have paid half the money.
The complaints line never answers and the sales department says there's a problem with the factory
Never again

Purchased a Hi/Low adjustable bed for my wife who is in desperate need of it. The delivery on the order form stated it would be 5-7 weeks. When asked to pay balance (5 weeks) was told it was ready! It is now 8 weeks plus and I am constanly told when I ring that there is a delay. I understand that they have been taken over by Loki Enterprises whom I assume do not care about customer service, I found this out myself.
If I could I would request a refund as it cost £5100.
Have used The Mobility Furniture Company before but would not use again!!

This company continues to send me brochures through the post even though I've asked on numerous occasions to be removed from their mailing list.

Delivery on time, product as stated.

After using the bed i purchased i'm not very satisfied at all, there is problems with the actions of the motors and the mattress is not a standard size witch makes it difficult to buy a mattress topper.
at first i thought it was ok but after using the bed for a few months and finding it to narrow for me your salesman should have advised me that it would be to narrow. i certainly would not use you again.

Needed a rail as I was falling out of bed. The bed I bought from you. So comfortable. The rail although expensive has given me confidence to sleep in bed again. Thanks.

Very professional service, delivered with very friendly and warm approach. The chair I ordered was delivered when promised and is of the highest quality. Would definitely recommend.

Representative very helpful. Delivery was on time and delivery men were very pleasant and did everything that was promised

Ordered a mattress which turned out to be faulty, same mattress was ordered again which had same problem company then ordered a different mattress with my consent and this turned out to be purfect. Was kept appraised of what was happening and agents who attended and also agents on phone were always polite and helpful.

Great service. Delivery drivers were very helpful. Would recommend this company.

Sirs
We were very impressed with the salesmen on September IIth 2024 and decided to purchase a chair
for £4.388.00 we signed the the contract and payed 50% deposit £2194 the salesman told us there would be 6 to 8 eight weeks delivery. Having received no information after a couple of weeks, we rang ourselves and was told the Company had been taken over by Loki Enterprises we were told there was a long waiting list but hopefully we would get it for Christmas we rang again after Christmas but know information was available, she said she would enquire and let us know still waiting
Yours Since
James Brown

Rise and recline chair is great. Fabric used matches my existing three seater sofa perfectly. Had a second ordinary chair so makes a splendid suite of furniture.

Is this some kind if sick joke? A chair was ordered on 12th September for deliver in 6 to 8 weeks. £2409 paid.
Then when no chair came, I emailed the company and asked for the deposit to be returned. What do I find? The company went into receivership on 29th September!!
The Recievers say there's little chance of getting any of Mr Roberts
money back. Mr Roberts is an 83 year old man with severe learning disabilities. The chair was ordered for him as he had started to be less mobile. We have now been told he only has 3 months left to live, he will have little need of the chair. So no chair and no money. Great company?

Excellent very smooth

Delivery very fast. They informed me where it was on route. Delivered before time stated. Excellent company. So no complaints. 26 feb. 2025

An extremely poor experience. The order (2x 6ft singles) was acknowledged on 12th Sept.2024, following a home visit by your sales technician. After some delay the order was delivered at the end of October. The installers stated that the bed could not be taken upstairs due to it's size. It was returned and we were told that it would made in four sections. I made several calls in Nov. & Dec.to Customer Service and was told that there was nothing they could do as the order was with the manufacturers. I contacted the sales technician in mid Dec. who then put things in motion. Half the order(1 bed) arrived in early Jan. the remainder put on a different vehicle. The following week the other half arrived. We still have a problem with the fitting of the bases, which has yet to be resolved. Customer Service was not in evidence for most of this unfortunate experience.

The beds have helped with our disability example raising our legs. And sitting up in the. bed and getting in and. out of bed those beds are a god. send thank you so much

This company are more interested in selling chairs and making a lot of money. I sent them a list of all the things that were wrong. They did NOT reply but had already charged me over £1600 for the two things that they had previously done. If I put things right myself the warranty is cancelled. I would NOT recommend them to anyone. DATE 19-09-24

Nothing went right from the start the mattresses where very uncomfortable because we made a few days over the 60 days customer service would not even let us explain the company was rubbish from start to finish