MOL Learn Reviews 

Thomas was fantastic both over the phone and via email. He responded promptly and answered all of my questions clearly. The process was handled very efficiently, and I quickly felt confident in my decision to enrol on the course. I’m really looking forward to starting and feel reassured that if I have any further questions, I will receive the same high level of customer service. Thank you, Thomas!

Ian responded to me very quickly and had my problem sorted in no time. Thanks again!

MOL are great, I completed my Level 7 Diploma with them and now just about to start my MSC top up in Strategic Management, Ellen Howard has been great in getting this off the ground for me , nothing has been too much trouble, fasst responses , very informative, professional and efficient throughout the process , a credit to MOL !

I’ve had a really positive experience completing the Level 5 People Professional apprenticeship, where I also gained my CIPD Level 5 qualification. The course content was incredibly in-depth and well structured, which made it easy to build real understanding rather than just skim the surface. Every module felt relevant and practical, and I came away with knowledge I can genuinely apply within the HR profession.

The support throughout the programme was excellent, especially from my coach Andrew. He was always approachable, encouraging, and really took the time to make sure I understood the material. His guidance made a huge difference to my confidence and progress during the apprenticeship.

I’m really grateful for the experience and everything I’ve learned along the way. I’m excited to take these skills into my next career step soon and feel much more prepared because of this programme. I’d definitely recommend this apprenticeship to anyone considering the Level 5 People Professional route.

Ian was extremely helpful at sorting out an issue I had with my log in. He is always very quick to respond & help

Ellen Howard was very helpful and professional.

I recently enrolled with MOL Institute for CIPD Level 5 after researching and comparing different providers online. After exploring several websites, I decided to choose MOL because of their strong reputation.
The enrolment process was smooth and straightforward from start to finish. I would especially like to thank Ellen Howard, my Qualification Advisor, who was incredibly supportive throughout the entire process. She responded promptly to all my queries, explained everything clearly, and made sure I felt comfortable and confident before finalizing my enrolment.
Her patience, professionalism, and friendly approach made the experience stress-free and reassuring. I’m really looking forward to beginning my studies and continuing my journey with MOL.

Slow response to log in issues. I found it difficult to log into my account when I signed up for a second year. Despite my details being the same it kept rejecting me. It took a couple of days and a lot of wasted time on the helpline, repeating the log in steps I had already tried myself. Eventually someone at MOL discovered that everything was in order but someone at their end hadn't switched the account back on. This took about a minute in the end and made me think that perhaps some training is needed for the people dealing with such issues going forward, to save others similar issues.

Ellen was great with dealing with queries. There was a lot of back on forth (my part) but Ellen was always there to help and assist me. I am looking forward to starting my training and have been very impressed with the process so far.

its was prompt and immediately solved my issue

I have been liaising with Thomas Wareing throughout my onboarding process and he has been great in answering any questions I have and he has been very quick on his response times. It has been a good experience so far

Thank you to Ellen who made my process easy. I applied to study my Level 3 in CIPD, Ellen was very helpful through the whole process and made it super stress free! Recommend MOL and Ellen if you’re looking to kick start your career in HR.

I can't praise Emma Newman enough for her support! She is a genuine pleasure to speak to and I will always appreciate her patience, kindness and helpfulness. Thank you Emma.

I couldn’t recommend enough. Ian at VLE helpdesk is so quick with his responses and so helpful. I couldn’t of done this course without his help!

Kyle was very understanding and quick with his responses.

Great Support from the VLE Helpdesk - Ian solved all my queries quickly and promptly whenever I sent requests for help.

The company claims to be user friendly, however when it was explained that I am struggling to read/learn/interact with the course documents via the online portal as a glasses wearer/migraine sufferer being able to step away from a screen to learn is far more beneficial and reduces the risk of migraines I was advised that this wasn't good enough reason "medical reason" to receive the documents, I have paid for as part of my training course, as hard copies or be provided with a link where I could download the material. This has resulted in additional time needed to complete the course - which has a time limit that we were not made aware of and potential financial impact of re purchasing the course. due to the lack of materials being provided.
When taking my frustrations to an online forum I was met with several others who have had similar issues and as a result both themselves and our company are rethinking using the portal moving forward.

Great Course. Easy to learn in your own time (specifically helpful for people in fulltime work). Great Customer Support.

Great all-round!

I did the Level 7 on demand and I found it difficult to be inspired and motivated because the videos are dull. You also don't know who your tutors are for the units and don't have any contacts to privately message if you need support. There is a forum but that is emailed to everyone and doesn't give you any privacy. The only unit I really enjoyed was the research project because my tutor gave 3 one to one sessions which really helped. I think each unit should do this to make sure you are on track, rather than only provided and one to one if you have been referred. There are not many providers who do the level 7, I would have preferred in person as this is how I best learn. So as far as online level 7 courses go, I managed to get through it and have completed it now which I am pleased with. I am also going on to do the MSc where you get 10 live session so I am hoping this is better. Ellen Howard, one of the qualifications advisors has been incredible helpful, always response and accommodating, I would give her 5 stars for her help. But considering the cost - the course itself could be more interactive, made more personal and engaging, and have a personal contact for each unit.