Great communication from the get go. John Culshaw (qualifications advisor) has been extremely patient and kind, despite being asked 101 questions by me. Always happy to point me in the right direction... Toon meer
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Lees wat reviewers zeggen
Ellen was really helpful in getting me enrolled on my CIPD level 5 with MOL and helped me put my mind at ease about what support I’d get and how the course would run. I was really impressed with the 9... Toon meer
Thank you to Ian and the IT Team from the VLE Help Desk at MOL - they always ensure that my concerns are addressed in a prompt manner. Everyone is so kind and very helpful, always putting my mind at e... Toon meer
My review only relates to the induction set-up as I have recently joined MOL Learn to study my CIPD Level 7. Huge praise to Ellen Howard, who is the Qualifications Advisor who helped my through the sm... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
MOL is an established learning and development provider with nearly 40 years’ experience of designing and delivering professional qualifications.
Contactgegevens
Openshaw Campus, Ashton Old Rd, M11 2WH, Manchester, Verenigd Koninkrijk
- 0333 331 5271
- enquiries@mollearn.com
- mollearn.com
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Heeft 66% van zijn negatieve reviews beantwoord
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Clear information, easy to navigate
It was very easy to navigate through the information, Ellen was great at providing all the course details. I would definitely recommend MOL.
Ellen Howard came to the rescue
I ran into some issues using the VLE and finding the links for the course learning while doing the CMI Level 5. Thankfully, Ellen Howard came to the rescue and showed me the right way to the links and navigating the VLE system
Cheers Ian for sorting my issue out so…
Cheers Ian for sorting my issue out so quickly!
Support was incredibly swift
Support was incredibly swift. I received a reply within a minute, which honestly surprised me haha(in a good way). Ian was very helpful and polite throughout the process. I really appreciate the efficiency and hope to always be supported by Ian in the future.
A productive and enjoyable collaboration
Beckie at Total People/MOL has been an incredible support over the last 2 years, consistently sharing progress updates for our Graduates and Apprentices working towards their CIPD Level 5 qualifications. Her personable nature and informative manner during our regular catch-ups have truly been a highlight for me.
Beckie has always been responsive in her emails, ensuring that our learner reports are delivered in a timely manner. Her dedication and efficiency have been greatly appreciated.
I am confident that we will continue to have a productive and enjoyable collaboration.

Antwoord van MOL Learn
Customer Service
Ellen Howard was really helpful and answered all my questions about the CIPD Level 5 course. Great customer service – I’m excited to get started!

Antwoord van MOL Learn
Great customer service and really…
Great customer service and really excited to start the course with MOL Learn

Antwoord van MOL Learn
Great support
Ian and Svetlana from support helped me with my request and kept communication open until task completed.

Antwoord van MOL Learn
Restricted log-in
I opened a ticket because of an error restricting my log-in to the VLE. I reported the problem to VLE Helpdesk and the response came from Ian who informed me he received my issue and will work on it urgently and that i will receive all the support needed in case it hinders my progress in my assessment. Not very long and I received another e-mail from them informing me I can now login with no issues.
The professionalism and swift responses are greatly appreciated.

Antwoord van MOL Learn
overall service was fast and effective
overall service was fast, and instructions well communicated
Ellen Howard gave assisted with all me queries and that made the process so much easy.

Antwoord van MOL Learn
Excellent support
I truly appreciate the support provided by Ms. Ellen Howard during the CIPD enrollment process. She made everything quick and straightforward, even managing a last-minute request with professionalism and great attention to detail. Her positive attitude and timely assistance made a real difference. Thank you for the excellent support!

Antwoord van MOL Learn
Ellen was extremely helpful and…
Ellen was extremely helpful and informative, looking forward to returning to Mol to complete my studies.

Antwoord van MOL Learn
I've studied through MOL before
I've studied through MOL before, and found them to be helpful, and efficient. Ellen Howard, Qualifications Advisor, has been great and answered all manner of queries. I'm thoroughly looking forward to my next course with MOL.

Antwoord van MOL Learn
Quick and helpful replies!
Quick and helpful replies! Ellen Howard was brilliant she really helped me easily understand what I needed to do and answered all of my questions!

Antwoord van MOL Learn
Ian excellent customer care
I was struggling to upload my assignment, I contacted the VLE help-desk and Ian exceeded my expectations with his offer of support and clear communication. I could not be more grateful Ian is a fabulous ambassador for you brand. Ian allayed my concerns and could not have been more helpful and supportive.

Antwoord van MOL Learn
It was great experience with MOL.Thank…
It was great experience with MOL.Thank you so much Ellen Howard, for making my journey with MOL easier. Your support has truly made a difference!

Antwoord van MOL Learn
Ian was very helpful
Ian was very helpful, friendly and polite . It was a pleasure exchanging emails with him,

Antwoord van MOL Learn
Clara Jee’s review for MOL
My name is Clara Jee. The MOL Learn for me is quite new study tool and platform. I had lots of confusion in the very beginning.
MOL learn team( from VLE and from Program) helped me a lot and update my request very efficiently.
I wish MOL Learn can receive more students~and have more business~

Antwoord van MOL Learn
With my exam date looming around the …
With my exam date looming around the corner I uploaded my mock results onto the portal in hope ro receive feed back which would be be helpful when revising however i had uploaded the wrong document and was unable to submit the correct draft. Ian at MOL help desk was so helpful with resolving this issue exercising patience and swift responses during my dilemma and even providing screen shots to help navigate around the system. He even went the extra mile and informed the tutor of my situation fo ensure i could get my result in a timely manner.

Antwoord van MOL Learn
Since the first day I started with an…
Since the first day I started with an inquiry about enrolling for CIPD L5, the process has been extremely seamless. Special shoutout to Ellen Howard (Qualifications Advisor) for supporting me throughout the process. Keep it up, Ellen!

Antwoord van MOL Learn
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