We had the pleasure of getting Alexandra's help with purchasing our first home! She was lovely, kept us updated and helped us with any queries we had. I can only praise Alex & Mortimers for making the process smooth for it being our first time and being unsure on so many things! Appreciate all the
help.

The whole experience from initial enquiry to receiving the keys was 5 star .thanks dan for making things really easy and efficient

We purchased our home through Mortimer’s and from first viewing to completion everything ran smoothly and considerably quicker than expected. Alex was always prompt to reply to any queries and kept us in the loop. Thanks again for all your hard work would deffo recommend to anyone in the area looking for an estate agent!

Alexandra McMahon has been amazing helping us buy our first home, would highly recommend. She always replied as quick as possible whenever we needed some help with things and always guaranteed a response that would help.

Alex has been so good in assisting us buying this property couldn’t recommend her enough.

Grace was very professional dealing with the purchase of my new house, Very informative & quick about letting me know about the progress & dealing quickly with any issues that I had.
Overall Mortimers & thier staff are a very friendly & professional team.
Thanks David S.

I have used Mortimers for over 40 years to sell my properties and have never been disappointed with the amazing service, always professional, kept up to date at all times and friendly and approachable staff, well
done Chloe and your brilliant staff.

lucky I had a young lady called Grace Charming young lady to be honest could not have wised for such a helping young lady all i can do is thank her for all her help

A professional, friendly effective service. Thank you Grace Bleasdale for prompt updates and making the whole process stress free.

Stress free!
Alex made the process of selling our first home stress and hassle free. Alex provided us with regular updates and guidance.
I can’t thank Alex enough, she has made the whole selling process go without a glitch!

I WAS EFFICIENTLY GUIDED BY GRACE AND THE TEAM FOR A STRESSFREE PURCHASE OF MY HOUSE

The service provided by Mortimers was excellent. We were very impressed with Chloe who did the initial visit where she appreciated the property and advised us on the best marketing strategies. They found a buyer very quickly through their networks and we were very happy with the service provided by Chole, Lewis and the rest of the team . Thank you team. We will strongly recommend them.

The process of buying what was a vacant possession house should have been really smooth and straight forward but due to the vendor’s solicitors being inept and having the urgency of a weary sloth the whole process took far too long

However, through it all the team at the Blackburn branch, Lewis in particular, were always professional, helpful and engaging and despite the fact I wasn’t technically their client, they always went above and beyond to try and help.

Matthew Hale, you are a star! 🌟 From start to finish you kept me and Mum updated with everything, making sure we always knew what was happening. You were there to support us when times got a little tough, and your guidance made such a difference. Thank you for everything — we couldn’t have asked for better!

Would just like to say thankyou to the team at Mortimers for going above and beyond with our recent sale. After a particularly challenging start to sale with previous estate agents Mortimers reached out to see how they could help. Within a day there was a clear plan outlined with a high level of confidence on achieving our sale within a timeline.

Chloe, Joe, Lewis and Veda are absolute credits to the company and I cannot thank them enough for all there hard work they have put into our sale, often going out of there way to keep me informed and answering any questions I had regardless of when I had asked them. I could not of asked for a better team to help us on our way and suggest anyone wanting to sell a property within Blackburn to pick up the phone and reach out to Mortimers. I guarantee it'll be worth it!

Brilliant staff who keep you updated at every step of the journey of buying a new home. I would definitely recommend this service to anyone I know due to the efficient and stress free experience I had with Mortimers.

I would highly recommend this estate agents after two years with another agent I moved to Mortimers and it has sold.Charlotte was fantastic I am in Australia but that did not matter her communication with me was fantastic she informed me of everything that was going on and can only say thank you. Ben the manager was also great it didn’t seem to matter what time of day I contacted him I always got a response. Please if you want to sell don’t go with anyone else

Having known Ben Phillips the manager at Clitheroe for a number of years I knew I would be in good hands selling my property with him. Ben is a conscientious hard working and committed individual and nothing is too much trouble. Big thanks also to Charlotte Barker for helping to get things moving in the last few days when things were getting stressful. I would not hesitate in recommending Mortimers Clitheroe to sell your property and thank you again.

In my opinion, a buyer is not a customer when dealing with an estate agent. This is an important consideration.

Here is my experience.

I was contacted by my conveyancing solicitor at 11:02 on moving day and was informed that the purchase had completed and I could now collect my keys from Mortimer's. The new property now legally belonged to me and, as such, I proceeded to vacate my former home.

At 12:05, I was contacted by a representative at Mortimer's to let me know I should be able to collect the keys within an hour and that they would be back in touch. By this time, with possessions in transit, I was already travelling to Mortimer's Accrington branch. I parked nearby to await the call from them.

This was the first red flag. In a legal sense, the property was sold with vacant possession and completion had taken place. At this point the property should have been empty of possessions and occupants, It now belonged to me.

By 14:20, I had received no call, so I called Mortimer's. I was informed that they would make enquiries and call me back. They called back 2 minutes later and informed me that the sellers had not delivered the keys to the Accrington branch and that upon calling them, their phone went straight to voicemail.

They informed me that they would call back when they had managed to make contact with the sellers.

By now it was very clear that something was wrong. Having received no call back after 25 minutes, at 14:45 I contacted my solicitor for advice. I was advised that there had now been a breach of contract and that she would make contact with the seller's solicitor.

Over the next 2 hours, various calls and emails were exchanged between myself and my solicitor.

Eventually, at 16:38 I received a call from Mortimer's to say that the keys had now been dropped off and I could collect them. I collected them 2 minutes later and proceeded to travel to my new property.

I arrived 13 minutes later, at 16:53, only to discover that the sellers were still moving their belongings from the property.

I immediately contacted Mortimer's and was informed by them that this was now a legal matter to be resolved by solicitors.

I'd like to be able to offer the opinion that Mortimer's had washed their hands of me, but...

Again, in my opinion, a buyer is not a customer when dealing with an estate agent. Mortimer's did not treat me as a customer and consequently, they were not serving me. In the end, they were unapologetic and remained distant from the predicament I found myself in.

I asked myself many questions on moving day, such as "Why were my keys not available to collect on completion?", "Could anybody other than the sellers have known that the property was not vacant?", and "Could anyone have kept me better informed?".

I'll likely never know, but I do have my own theory. I'll leave you to form yours.

From the first meeting with Ben who came out to value my property, throughout my property selling journey, and subsequent purchasing of a new property, the team at Mortimers were fantastic.
Charlotte, Elisha and Mia kept in touch regularly with updates and responded promptly to any queries.
The whole team were extremely professional, yet friendly and personable, and dealt with sensitive issues confidentially and empathetically which was much appreciated.
I would highly recommend!