Motor Trust UK (Preston) Reviews 

From start to finish everything was explained clearly. Friendly, polite, helpful staff.

Had a mooch about on Mototrust site on Preston New Road ... VERY tidy & exemplary forecourt.
Spoke to Carl .. (A real great guy) no pressure to purchase no over the top selling ....
You want a decent car with a decent deal behind it ..
GO TO MOTOTRUST !!!!

Sold me a car not fit for purpose and warranty not worth paper it’s wrote on avoid at all costs

Bought a Q3 from (Garstang) Branch this week and can not fault the lads working there. Andy dealt with the entire process start to finish with trading in the old car and leaving with the new one. Can’t say a bad word about him he was absolutely amazing and so easy and friendly to chat with and made the process so relaxed (Top Sales Men) Asked for the Q3 to be valeted and went above and beyond giving it a 360 machine polish and making sure it looked pretty much brand new. The best experience I’ve had buying a car hands down 👍🏻

After a rubbish experience with Carsa, Motor Trust were brilliant. Highly recommend them. Ben was professional at all times.

Ben has been brilliant yet again. This is the second car bought for the family this year would highly recommend

Well worth the two trips to Lancaster from London. Great service - We went to look at an X6 and ended up buying and Range Rover as well ! No pushy sales patter - All paper work sorted for us and the vehicles were prepared to a very high standard and looked brand new. Would recommend the body work finish product. Thank you so much Mark for going the extra mile and staying late so we could collect and drive away with both our cars on Saturday evening - Would definitely recommend Motor Trust,

I went to the dealership to view a specific car. (Volvo xc90). When I got there the staff were friendly and I was able to take the car for a test drive.

I was interested but the alloys needed to be looked at, there was some paint chips on the bonnet and some stitching internally that needed to be repaired.

I was assured all this would be done and the car would be ready to pick up in 3 to 5 days. I paid the deposit.

There was poor communication thereafter and the car wasn’t available until two weeks later. On the way to collect I was told that they had forgotten to do the MOT. I had to wait at the dealership for the car to go back for an MOT. When the car arrived the wheels looked great, but the paint touch ups were not very good.

Despite assurances that the car had been serviced the Adblue light came on after 24 hours. The day after this the coolant light came on. Again, an easy fix but these are things I would like expect to have been done during the service.

EDIT the engine management light has now come on less than 4 weeks after purchase.

UPDATE I have contacted Motor Trust to inform of the defects and ask that they make good the repairs. To be fair to the dealer they have agreed to repair the vehicle. I may have been slightly too quick to give a poor review and so I have amended to reflect this.

Currently waiting for the car to be repaired and returned.

I’ve just purchased a Peugeot from Motor Trust. I found the whole process easy and very professional. I dealt with Adam throughout and cannot fault the service. I will definitely return when I need to change my car again.

Ben was amazing !! Made buying a car in a hurry very easy…. Explained everything in detail…. Highly recommend motor trust!

Great customer service at Motor Trust Garstang, thank you Tom for all your help and knowledge given.

Was helped by Tom . He has an excellent knowledge on motor vehicles. His patience and expertise was greatly appreciated.

Easy no pressure sale been Ben has been really helpful to try work around my work schedule to get my vehicle ready

Car was prepared as promised,
Quick and easy purchase,
Very happy with the service.

Ben was amazing everyone in the office was friendly and helpful helped me sort my car within a week

Very good customer service whole process was smooth and simple, would recommend special thanks to Ben for service and knowledge.

picked up my car today. went very smoothly the car is perfect. thanks Ben

Great car purchase from this amazing garage. Ben made the car buying process super easy, from start to end. He offered a good deal on my car to allow me to buy a bigger newer car. Smooth, hassle free transaction. I’m delighted with my new car.

Prep. work took a long time. but Carl kept me n the picture. All in all agood experience.

The worst car buying experience of my life.
I wanted a nice cheap runabout, cost circa £2000.00 and in August 2024 spotted a blue Nissan for sale. I contacted the sales team and was told that it was still available and on site. At that I went (round trip 30 miles) to see it then all being well buy it. Arriving at the on site office and after some deliberation amongst the sales team I was told that the vehicle was "out on loan and being used as a courtesy car". We arranged that they would get the car back within a few days and telephone me. After a few days and no telephone call I telephoned again only to be told, by Ben that the car was still out on loan. I explained that I needed a car within the next few days and would appreciate a call back. He told me that he was off the next day but would get Morgan to telephone me. A few more days went by but still no telephone call. I telephoned yet again and was told that someone had reserved the car. I assumed it was me - no it was not it was someone else. I couldn't believe it after all the telephone calls and effort that no one had been in touch, even to advise me that someone else was interested and if I wanted the car to reserve it.
Abysmal service. When I am ready for my next main vehicle, probably a 2 year old Land Rover Discovery, to replace the one that I currently have, guess where I will NOT be going !?