Mr Reactive Reviews 

Boiler sorted and troublesome pump seal fixed. Engineer skilled and professional. Pleasure to be a customer.

What a helpful outfit.
Started with a chat then onto a video call and he fixed the problem over the phone.
Can’t express my appreciation for his help.
Simple enough fix but he was on the button with the problem.
Would highly recommend.

Good communication before arriving. Thorough on-site job and fully explained what the problem was and showed me the broken part. Clean and tidy. Fixed it promptly and also gave me a few tips on saving energy

I needed to have my boiler re-pressurised, and called these guys. A friendly knowledgeable guy named Adil came out, and fixed it. Really happy with Adil. He was polite - even put those protective plastic things on his shoes before he came inside. 10/10 for Adil.

Adil mentioned that MrReactive offer 'plans' where, for a set fee each month, they cover repairs to a variety of household issues (electrical / plumbing etc). I signed up for the Silver Plan, at £16 per month. This plan specifically states that they cover damage to "repairs to leaking cold water pipes".

The following day, a cold water pipe (which was leading to a tap) in my kitchen burst. I called Mr Reactive, and was told that it wouldn't be covered by the policy for the following two reasons:

1) I was within the 28 day initial period, and no claims can be made in this time. This is fair enough - I don't have a problem with that (although it doesn't state that on the policy documents, just in the twelve page terms and conditions on their website).

2) They don't cover repairs to taps.

I spent quite a long time on the phone to them (as my kitchen was getting more and more flooded) explaining that it wasn't the tap that was leaking, but it was the pipe leading to the tap. They kept responding with 'it's a tap'. They did offer to come out for £72 - but I declined, because if they are unable to distinguish between a tap and a pipe leading to a tap, I wouldn't trust them in my house anyway.

Eventually I gave up, and called another plumber, who fixed the issue quickly.

When I spoke to MrReactive the following day, they (eventually) admitted that it should have been covered, and the confusion was caused by them assuming that the pipe was a tap. Although I was pleased that they could identify their fault, I was then faced with a barrage of, "but we wouldn't have covered it anyway as it was in the first 28 days", "I'm not going to get into it" and "I'm an educated man". He also kept mentioning that they offered to come out for £72 - great, but that's nothing to do with my complaint.

They've cancelled my cover - which is a shame, as the issue was caused by the one employee who assumed that a pipe was a tap, and the manager (?) I spoke to the following day. The only workman I met (Adil) was great. It's just a shame that he doesn't work independently, as otherwise he would be my go-to.

To give a further indication of the bad attitude of the guy I spoke to the following day, I mentioned that I had left a negative review. He replied with "I don't care. We have lots of five star reviews. And all of your reviews are negative anyway". This is not true. I have two one-star reviews, seven five-star reviews, and one four-star reviews. But again, an incorrect assumption had been made.

Also - the guy who called me back the following day started complaining about not getting paid by a company which I used to work at. Not sure the relevance of this, although I later discovered that the invoice they sent to my former employer was several months after the job was completed, and this was flagged by the accounts department of that company.

What would have made the issue better, is if they could have called me back, asked some questions, apologised, offered me a few months free cover to compensate me for the cost of the plumber who eventually came out, and told me that they would take greater care next time. Instead, I was just bombarded by someone with a bad attitude. Although, to his credit, when I eventually managed to get a word in edgeways, he did concede that a pipe is not the same thing as a tap, and that they had made an error.

A real shame - a great product and employee (Adil), let down by very poor service.

best ever service i have got so far. thanks again

best ever team i have ever been through so far! thanks for such an amazing experience

I was unsure of what to expect. However, they delivered a great job! thanks to the both engineers for fixing my boiler

Boiler repair done swiftly and professionally. Highly recommended!

i needed an emergency boiler repair, found them with excellent rating and made a call, booked, yes that was true, they did an amazing job and were very cooperative throughout.

they are very talented gas engineer. fixed my boiler issue very quickly, also got discount on repair as i signed up to their heating, plumbing and electric cover. will recommend highly if you are looking really for some trusted and expert heating engineer

overall very smooth experience, nice customer support

best ever company that i finnally found, 100% satisfied with their boiler repair. recommending highly

First time customer with this company
Our boiler check was due , unfortunately we had a very bad block in out kitchen sink the day of boiler check , two lovely guys came , serviced the boiler and then spent a good two hours getting parts and replacing sink pipes .
Fabulous service .
£19 a month for , gold cover , worth so so much more for peace of mind .
Can't recommend them enough.
Thanks guys

Fantastic service by the guys st Mr Reactive. Had a gas leak, they arrived promptly, got the job done and didnt charge an arm & a leg! Thankyou.

This is a great company to deal with from start to finish. Arrived as planned, solved the problem speedily and charged a reasonable rate. Very rare for me to take time to review but these guys were excellent. The engineer was extremely helpful, courteous and knowledgeable. Thank you

Job done efficiently. Even covered his trainers! Much appreciated.

best gas engineers in the west yorkshire area, they serviced my boiler and fixed other issues in my home heating in no time and affordable price

amazing service from the team, i am one of their annual boiler service plan customer, 100% satisfied and would highly recommend to everyone

professional and very experienced team, they came on time and solved my boiler issue within no time. although i tried other services as well but Mr Reactive team really did what they say.!

Amazing service. They solved my issue via a phone call without trying to extort me for money. Very professional.