Music Tribe Reviews 

I just bought Zentara overdrive and can't register through their AI support. Now when I see all these negative reviews I am sure it is best way to return it.

After purchasing 9 pieces of gear (three Behringer and six TC Electronic) I tried to download drivers that the hardware cannot work without. They cannot be found. Anywhere. Support emails bounce, support websites throw 404 errors. Their pathetic AI “support “ bot is the stupidest thing ever. It accomplishes NOTHING. All gear is being returned Monday, and I’m done with these bozos. So sad. They have some great hardware but God help you if it breaks.

The worst company in the pro-audio world. Almost impossible to get replacement parts. If you contact them (big waste of time), several days later they will come back telling you to go to one of the major authorized distributors in the USA - Then, good luck!!!!

After my TC electronics downloads for all my owned software has disappeared for month now and the only thing you have access to is this dumbsky AI Ueli. I give up and move on. Absolutely shameful how an investment group can sink a ship like that. The band won’t be playing on this Titanic my friends. Ahoi!

software downloads missing from website and no customer service at all

Completely useless at anything.
Customer service non existent
AI support bot useless

They have no driver downloads and have now got an A.I. chat bot that goes round in circles and never gives you a download link.

Pathetic AI bot as a replacement for decent customer service. Email address support(at)musictribe(dot)com bounces, no way to continue with an existing ticket. Bad service overall, unwilling to address the actual issue.


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No simple way to make a support ticket. Their AI tool is running around in circles, asking the same questions over and over again. I need some spare parts and there is just no way of contacting them

Customer service is atrocious. Actually, it's non-existent. Their useless AI customer service rep, ULI, is, well, useless. No response to supposed trouble tickets. I will never buy TC Electronic effects again and highly suggest that no one else does, either.

site injoignable, logiciel de mise a jour pour les instruments jamais mis a jour, fuyez berhinger (propriétaire), tc electronic, tc helicon.

Was planning on buying Behringer mixer and associated equipment before I learned of the musictribe problems. There is NO customer support, no way to register (create) an account, no way to register a product for warranty. I'm surprised there isn't a class action suit against them yet.

I bought the tc m6000 license package on the web, but they never responded to me, so I will lose that money??? It's terrible, why do you treat customers like that? My mail was canceled or reported resolved when nothing happened? I'm very disappointed in you.

Had a great time thanks music tribe for the drum fun

Trying to delete account. Site doesn't work. Supposed to send code. No code sent. Wasting time. Avoid.

If you want any support for a Behringer, TC Electronics, TC Helicon etc device, you have to go to their community website. Avoid any product from this company like the plague, because:

THE COMMUNITY WEBSITE IS ALWAYS BROKEN.

They buy smaller names and some big but sh1tty ones.. their customer service is worthless, i'll never buy , Behringer , TC electronic and all the rest they own from now on. They sell stuff that gives you problems after you got them , I don't buy to start a pursuit of fixing your sh1t , i buy cause i want to use it. Now , not in 6 months. So for me , your dead meat in my wallet.

The Behringer customer support is abhorrent. I love their products. I own dozens of their synths and EuroRack pieces. Over the course of five years, I have been able to log on twice to register products. The second time, the website would not recognize my account, and I was in a loop when I was trying to reset it, so I had to create a second account just to register products. Now, I've been trying to register another set of products for six months, and have never been able to log on to do so during that time period. This is basic stuff here, Behringer. I'm not asking for any hand-holding. Just get a website up and working so that I can register my products. Do better.

Hopeless. Can’t even leave a message for a faulty purchase as their online system just halts with a spinning curser.
A shocking outfit.

I would give 0 stars if possible since the community web site is unusable (slow as mud).