Music Tribe Reviews 

Left with a 120€ bill for a defect potentiometer although I still have warranty, doesn't respond to my mails anymore and now deleted my "care ticket" so I can't contact them anymore without going through the whole process again.
Thanks Music Tribe/Behringer, thanks A LOT!

Worst customer service ever!
No chance to get in contact without registration for a music tribe account, though I had alread given my email address when registrating a product and had received a mail from musictribe.
After about a week, no answer to my actual request, but a mail, claiming to meet or even exceed my needs and an invitation for a customer satisfaction survey.
Now I am stuck with a stupid musictribe account I never wanted to begin with. There seems to be no easy way deleting it, so I have to contact customer service again. Oh my...

They promise and don't deliver. They promised in writing to replace a pair of Behringer Monitors. They promised to mail them. They never mailed them and no one has replied to me after 6 emails asking about the status. They are NOT a good company. Verify whatever products you purchase are NOT part of the Music Tribe Family.

I bought a Deepmind 12 synthesizer from Behringer, supposedly with a 3 year warranty. It would have been smart for me to heed the warning implied in the first one being defective, but I didn't, thinking, "a 3 year warranty is a decent promise. When the second one went bad, Behringer/Music Tribe had me send it for service; the service shop called to tell me they could find nothing wrong, so they sent it back unfixed. It still has the same issue (bad noise in the audio stream)...I've tried filling out their online form, but the web service won't accept it. Two days worth of trying to call, and every time, it's a busy signal. What a horrible company! Behringer will not ever get my business again.

I work for an AV company so deal with MANY different companies and the customer care that comes with it (repairs, purchases, questions, etc). This is the absolute worst company I have ever had to deal with. They do not answer the phone or respond to emails, even when it is an urgent matter regarding expensive purchases for their failing equipment that needs repair. They do not care about their customers at all. Once they have sold you equipment, good luck getting them to service it when it inevitably falls apart.

Paid for repair of a TC Electronic interface - didn't work out well. Communications was slow and tedious. They completed the repair rapidly, but unfortunately, poor return packaging left the unit damaged on arrival to me. Again communications was very tedious and Music Tribe telling me I had to make the claim with the courier. I made the claim, knowing full well the sender makes the claim, the courier told me this and Music Tribe are still trying to sort things out! I will not be buying TC now they are part of Music Tribe - sorry you just lost my custom and the significant number of clients I service.

Really great mid-range speakers and subwoofers.

I purchased a set of EPS500 speakers with an amplifier and they've been great for parties at home. I topped up the sound with a B1200D subwoofer and although after a year of use it broke, Behringer fixed is on warranty very quickly, and I didn't have to pay for any of the shipping.

If you do buy from them, I recommend registering your product with them, because that's what gives you the 3 year warranty.