Music Tribe Reviews 

They've taken over service for behringer. It's taking them 6 months of emailing back and forth and they still can't just say what kind of sustain pedal will be a suitable replacement for one of the digital pianos that they manufacture. Completely incompetent. And really it's Behringer's fault for outsourcing their service to these guys.

Worst support ever.
Dont even try. the force you to Register on a Website which needs arround 20 up to 30 Seconds just to respond. terribly bad servers.
after you did that and gave them many personal informations about you you can create a very Detailed Support ticket which i did.
Just to be ignored. yes exactly. Just to be ignored like everyone else told you. dont ever buy Anything again from any Company working with musictribe.com
I wont and i hope nobody else will.
i basicly just lost 160$ because they ignored my Waranty.

One star is too much of a good review for music tribe, they don't even deserve half star. Total scam.

Probably the WORST company I have ever dealt with.. LOOK at their 1 star reviews and they do NOT care. I have TC Electronic amp by them and they will not let anyone have their schematics so you have to go to their authorized repair shop. The part is backordered they cannot tell me if it is a week or a year to arrive. They will NOT answer the phone. HOW can a company this bad stay in business. It is beyond belief. Would rather go to the dentist and post office the same day than to try and work with them. They are TERRIBLE!!!

This is definitely the last one I ever buy from Music Tribe owned brands. you cannot even log on and get support....they probably don't even read these reviews, only hope that someone is put off and spends a little more to get better products and some form of service...

I registered and created a ticket inquiring about a spare part for my TC Helicon product. I never received a response 😕. It's unfortunate TC Helicon have partnered with this charade of customer service.

Absolutely Horrible service. Contacted Music Tribe for tech support on Behringer Deep Mind 12 Keyboard. I submited a new ticket, waited 2 weeks for a response. Logged back into music tribe to find out the status shows problem solved, they never even responded to my ticket.
What a joke, can't believe how useless their tech support is.

Contacted to request a solution for a malfunctioning Turbosound IP500. First, the web site is very perky and happy looking, smiling faces all around! Then you have to register and their requirements for user name are frustrating. Communication is a one way street, after I finally got registered and sent my claim I received an email and I was issued a "Ticket Number". The email advised a service person would be contacting me with in 2-3 days. That has never happened and I suspect it never will. Their website is a facade, set up to give the consumer the false impression their issue with their purchase is being taken care of and their case will be resolved. I would not be surprised to find out the Music Tribe are the same people who call me about my car warranty expiring. A total waste of time which, considering Behringer is involved, I knew customer service would be non-existent. TH

Giving one star (the minimum) is too much for this terrible company. I don't know if they are in financial trouble and failing rapidly but they soon will be if not already. I spent 8 weeks trying to purchase from them. They have a great looking website but it is only useful for bored children who just want to chat. Most of their directors have abandon ship already it seems. Based in the Philippines apparently.

I've bought a set of tannoy gold 8 in august 2020.

Everything was good until the vinyl wrapping starts to make bubbles so i contacted them and they did nothing and they can't send me a new unit because they don't have any spare ?? they don't want to refund me as well.

Now January 2021, nothing happens.
No email, no replacement, nothing !

I wish i never bought from these scammers.

I tried to register a TC Electronics product. The registration page says my email address is invalid. I’ve seen this before with servers that think that a dot before the @ is invalid. I then used a second email address with no dot, and it is still rejected.

I then tried to register with Facebook, it gave me a suggested username of RickDeNatale which was rejected with the message “ Usernames must be at least four characters long. Username must start with a letter and should be alphanumeric.” which makes no sense. Their validation logic is obviously FUBAR.

They provide NO way to contact them without registering so I’m completely stymied.

I'm also dealing with Music Tribe. They say one thing and do another. Am I going to half to take them to small claim court as well? We've been dealing with a Tour audio issue since March 2019 till now December 2020. Very inconsistant. Someone over there at Music Tribe needs to get the customer support back on track.

Utter, utter incompetence from start to finish. Have had an open issue with them since August 2020 - now December 2020. Constantly chasing them for progress and being fobbed off. It did feel like the situation was progressing at one point but once again they dropped the ball. Now, only after telling them I’m going to a small claims court, have they started moving on this. I should be charging them for my time, inconvenience and emotions (as well as the fact of not having a working product since August). Total shambles. Never again!

Utterly incensed with the ZERO SUPPORT from Behringer UK / musictribe, who I understand is their UK arm. I have an item under warranty that needs repair. ZERO HELP. No one returns my emails. No UK phone number. Website is full of pictures of their support staff, apparently on hand to assist in any issue. RUBBISH. I have opened 4 cases on their lengthy web forum which seems more interested in getting me to subscribe to stuff that helping me. I will never buy Behringer products ever again. If this firm is not aware of this (and plenty of other) feedback, then they are mad. Good luck. My mixer is now destined for the bin and I will buy Mackie instead. Love the look of the new MonoPoly synth but again, what do you expect me to do with it if I experience a problem? What if it needs repairing in 2 years? SHOCKING BEHRINGER.

What a joke we’ve been waiting almost 6 weeks and still have not heard anything on the repair of the Behringer speaker less than six months old I sent an email 14 days ago and I replied and said he would contact me within 24 to 48 hours still have not heard anything I definitely would not recommend music tribe big joke they are !

I’m in the uk and would like pre sales product advice. Is there a phone number or email address? Nope. Just a long winded process to subscribe. Which I won’t, they only want your email address for marketing. So thank goodness for BOSS , Roland know how to win customers! Avoid!!

PESSIMI! Dopo tre settimane di mail non riesco a far riparare la mia testata!! È davvero vergognoso. Contatti inesistenti! C'è un iter lunghissimo. Davvero inaffidabili.

Music tribe davvero vergognosi. In due mesi di richiesta di assistenza su un amplificatore Bugera difettoso con tanto di foto audio e filmati, non hanno mai dato una sola risposta di voler intervenire. Fanno rispondere ad un sistema automatico di presa in carico, e poi ogni tanto risponde una persona diversa che da consigli generici. Ho acquistato l'amplificatore Bugera poco prima di natale e sono ancora in attesa che venga rispettata l'assistenza in garanzia. Sono completamente spariti. Mi chiedo come possano società costruttrici serie affidare la garanzia a music tribe. Non acquisterò mai più un prodotto Bugera. Vergognoso

Music Tribe support seemed to be responsive to help me when I needed to test something for them, but when it became apparent that the problem was broken hardware and not a setting issue they mysteriously disappeared. No responses to phone calls or emails.

Pedro,

We have received this IPD2400 unit back, it is still not working and exactly
the same state as when it left here after 6000 ZAR in expenses to send to
your company.

Have requested numerous times the damage and repair reports before the unit
was sent back to us and have received zero responses from Music Tribe.

We actually are at a loss for words at the terrible service and uselessness
of your company representing a brand like Lab Gruppen.

We demand feedback from you and your company urgently or be sure we will
escalate this to the next level and broadcast this dismal state of affairs
to the best of our ability.

So sick and tired of this and highly annoyed and disappointed.

Didn't expect this from LAB GRUPPEN representatives of all places.

My advice don't go near Lab Gruppen product backed by these imbeciles.

SINBOSEN better product better price superior service

Shocking!!!!!!!!!!!!!!!!!!!!!