I recently purchased a piano from this company and I am very pleased with the quality of this product. I had a small issue with selecting the various tones, but this was sorted very quickly and to my... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Not very impressed so far. I have a part of my order, but apparently the courier they used said the main part was too heavy, and has has been returned. No explanation from either the company or the c... Toon meer
Bedrijf heeft geantwoord
Very happy with my Piano keyboard! Was very hesitant ordering a huge product from an online business. Product came as stated on correspondences from Company. I was confused at first, as only 1 packag... Toon meer
Bedrijf heeft geantwoord
I am very pleased with my purchase. I ordered the MEP-900 based on the semi-weighted keys and being a full 88 keys. It arrived two days earlier than expected which made me super happy and was very wel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Started in 2019, MUSTAR has grown to become one of the fastest growing manufacturers and designers of musical instruments, bring joy and innovative instruments to people worldwide. While our products range from smart keyboards, digital pianos, electronic drums, electronic Guitar, Ukulele, our passion for inspiring musical creativity and innovation through new technology. MUSTAR encourages you to unleash your full creative potential through sound and music. We want to let more people enjoy the fun of playing music. We believe that everyone is born with the ability to enjoy music, everyone in the world can be his own Music star.
Contactgegevens
507, NO 9 BINSHUI ROAD, HEXI DISTRICT, 300061, TIANJIN, China
- info@mustarmusic.com
- mustarmusic.com
4,2
Goed
173 reviews
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I received the piano yesterday but have…
I received the piano yesterday but have to return it. The action on the keys is unacceptable and I'm used to my Roland RD700 NX stage piano which I chose to supplement with this one as a practice piece for my sailing yacht. It's a great piano, but for a beginner; I've played since 1957 (yes).
How do I return it in original box and packing?
13 maart 2024
The piano you send to me was a use one…
The piano you send to me was a use one someone returned and then you send it to me so did not like it the facts that was open the box by someone else.
26 februari 2024
Antwoord van Mustar
Dear Customer, thank you for choosing our store. Customer satisfication is our top priority. We apologize to bring you a bad shopping experience. We are sorry that the product did not meet your expectations. We inspect the goods and packaging for any defects before shipping them out. If the packaging is damaged during shipping, please contact our support team immediately for assistance. You can contact our customer support team via emails, our customer service specialist will resolve problems for you as quickly as we can. Thank you for your support and wish you a happy life!
I got this for my daughter to practice…
I got this for my daughter to practice piano on. I wanted one that had all 88 keys and felt like you were playing an actual piano. This keyboard does that!
Shipping was fast too!
22 februari 2024
Price was my first choice but quality…
Price was my first choice but quality topped it! Absolutely enjoying both!
12 februari 2024
My children love the keyboard
My children love the keyboard! I think the keyboard is a good value for he price. Overall, customer service was very helpful and resolved an issue I had with the purchase of the keyboard.
22 januari 2024
Great product and very satisfied
26 december 2023
I was informed that my package would…
I was informed that my package would arrive on 12/30or31 and it got delivered on 1/3. Believe this was caused by the manner of shipping. USPS. Someone didn’t get the correct information on holiday delivery delays. Otherwise I am pleased with my purchase.
29 december 2023
Happy grand kids!
I had the piano shipped to my grandkids.Listen to them play over the phone. Quality of the sound leaves something to be desired. However, it should be ok for them to learn on.
29 december 2023
Trying to get a answer on how to return…
Trying to get a answer on how to return something has been impossible!
8 december 2023
Antwoord van Mustar
If the delivered item does not match your order, is damaged or incorrectly supplied, please contact us as soon as possible to discuss a refund, repair or replacement. We will ask you to send us a photo of any damage for our own records to assist us in taking appropriate action. If your complaint appears valid we are glad to cover return shipping. Contact our Customer Support Team at info@mustarmusic.com or through livechat with your order number to obtain a Return Authorization (RA) number.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.