Mutual of Omaha Reverse Mortgage Reviews 

Very smooth process. Mutual of Omaha Personnel that I worked with to secure the mortgage were knowledgeable, friendly and I felt that they were looking out for me. I trusted them.

Zach was always ahead of the game. Anticipating the next move so things went smoothly.

Alainna Pierce was absolutely outstanding throughout the entire reverse mortgage process for my father. He is 68 years old, and she took the time to explain everything clearly, patiently, and thoroughly, making sure we fully understood each step along the way.

She was more than helpful — always responsive, informative, and genuinely caring. Reverse mortgages can feel overwhelming, but Alainna made the process smooth and stress-free from start to finish. Her professionalism and attention to detail gave us confidence and peace of mind the entire time.

We truly appreciate all of her help and guidance, and we will gladly recommend her to anyone considering a reverse mortgage or needing a knowledgeable, trustworthy lender. Alainna definitely made this experience much easier for our family.

I started this process in November of 2025. I pulled up the link on Mutual of Omaha. Within 24 hours John Briggs contacted me. He asked why I was considering a Reverse Mortgage? I explained my situation. At that time John began talking to me about the pros and cons. When he was finished he asked if I thought it was right for me. I told him yes. John then went through the entire process with me. I was very impressed with his explanation of the entire process. He covered all the steps. I then got a complete breakdown of a Reverse Mortgage sent by FedEx from John. I have been on the phone many times asking questions. He has never once made me feel stupid about the questions. I can tell he really cares.
I would also like to give a shout out to Dana Lowe. Without John and Dana this Reverse Mortgage would not have happened.
I would refer Mutual of Omaha to anyone.
Note: I appreciate talking to people who can speak the English language. This unfortunately is not the way most businesses are run today.
HATS Off TO MUTUAL OF OMAHA.
Thank You!

We had such a great experience with John Briggs. He made the whole mortgage process way less intimidating by breaking everything down into simple steps. He actually listened to what we were looking for and made sure we got the right loan. The best part was how approachable he was—he’s a total expert but also just a regular guy who’s happy to answer even the smallest questions. He was always available to check in, which made the whole thing surprisingly smooth. Thank you John and Mutual of Omaha!

Let me start by saying how fortunate I feel my family and I were to have worked with Mr. Rodney Kalb. He was very informative and never let anything happen without us knowing first. His ongoing communication is what I appreciated the most. Rodney Kalb is a true professional who really knows how to explain and help you through a very lengthy process. We couldn't have done it without him. If you have and opportunity to request to work with Rodney Kalb, trust me, you will not be disappointed. Thank you for all your hard work. I look forward to referring family, friends, or anybody I come in contact with because I know I will be doing them a favor to work with you.

All our best

Duarte family

John Briggs was extremely helpful during the application process. Also he was very respectful and understood that we were not experts with the process.

Rodney did an excellent job of guiding us through the process while maintaining an excellent balance between insistence and politeness. He maintained a sense of urgency, but never one of undesired pressure. The date attached to this review should allow a full range. Rodney walked us through the beginning, in the fall of 2025, through the middle--including collection of documents--and on through funding. Each element of the process was managed professionally, courteously, and effectively. Please convey our appreciation to Rodney for his consistent patience in spite of the family challenges we had to work through along side the process.

Josh was very thorough. He explained everything clearly and always followed up on what was going on.

Jonh Briggs was a great communicator. He was able to not only explain about reverse mortgages, but made sure it met our personal needs. He explained each step as we went along and provided the needed information to make an informed decision. He was concerned for our wellbeing and took time to connect with us. He really made the process seamless and efficient.

Working with Rodney Kalb and Angela Thomas through the reverse mortgage process was a pure joy. They are the best of the best. Both made a somewhat complex process seamless and efficient. Couldn’t be more satisfied.

Mutual of Omaha made our Reverse Mortgage experience very clear and easy. Blanca Rodriguez was extraordinary in her role with us. She was accessible, knowledgeable, helpful and professional. She kept us informed all along the way.

The originator was helpful and responded to all my calls & texts.
It took a little longer than expected
but probably typical.

Kim Giberson was my contact person for my reverse mortgage. She was fantastic walking through the process of this loan. Not only was she informed but also genuine and honest when explaining any concerns or questions that I may have had. She treated me as an elderly person that needed financial help and that’s exactly what she did she helped me. She went above and beyond my expectations. Thank you Mutual of Omaha and thank you Kim. God Bless!

I was extremely happy with the process. Mr.Peter Marcus was professional and more than helpful, making the process easy to understand and stress free.

Kim Giberson made my experience fantastic there was a couple of times I was ready to throw in the towel because every time we seemed ok something new would come up with the deed but she saw me through it all. I would recommend her service to anyone in my circle of friends.

Matt Kim my loan officer was super nice and helpful. I would highly recomend him.

Susie has been so professional, patient, knowledgeable and friendly. It is due to her that we decided to go with MOOM.

We heard horror stories from friends and relatives about reverse mortgages. Facing mountains of bills and possible foreclosure we finally reached out to Mutual of Omaha. We were very lucky to be teamed with Peter Marcus. I was so nervous and Peter held my hand through the entire process. He was always available to address any concerns, no matter how small.

Peter was very attentive to our needs from the beginning of the reverse mortgage process. He helped assuage my elderly mother's fears and spent many hours assuring her that things would work out- which I'm happy to say they did.

Mutual of Omaha brought many decades of experience underwriting reverse mortgages to the table, and it really showed.