Great customer service! Myia was such a great helper and very attentive. She made sure touch base with me to see if I got her email and explained everything that I asked for. Very pleased with her cus... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Amazing service.I had trouble with my hydro-mashine and contacted them about it.My warranty was not valid at the time,but they resolved the problem very promptly and professionally very quickly.I ju... Toon meer
Bedrijf heeft geantwoord
Great customer service! The machine I purchased had a part that wasn’t working and Miya helped me troubleshoot the issue. We weren’t able to resolve the issue so I was sent a replacement machine very... Toon meer
Everything arrived on time and the machines work great, the customer service is the best!! I would definitely buy from this company again, highly recommended 100% Todo llegó a tiempo y las máquinas... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
myChway Online is a supplier of cavitation, radiofrequency, laser lipo, fat freezing, hydro dermabrasion, ultrasonic skin scrubbers, and other aesthetic equipment, and we are committed to providing our clients with safe and efficient fat reduction treatments and aesthetic skin care procedures.
Contactgegevens
RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, 518000, Shenzhen, Hong Kong
- (+852)561-47818
- service@mychway.online
- mychway.online
4,7
Uitstekend
352 reviews
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Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Anytime I had an issue I always got a…
Anytime I had an issue I always got a quick respose and it taken care of. I've been purchasing from this company for 2 years now.
21 mei 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your kind words! We're delighted to hear that you've had positive experiences with our customer service.
It's our goal to provide quick and effective support whenever you need it.
We truly appreciate your loyalty over the past two years.
I will definitely buy from them and their costumer service is great.
Their costumer service is excellent. They emailed me to make sure I ordered the right part for my machine, answer my questions in a matter of hours and the person whom I was chatting with was very professional. So, far the part has been working and it came in an excellent condition. Over all, in the future if they have the item I am looking for I will definitely buy from them.
Thank you.
9 mei 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your positive feedback!
Our team strives to ensure you receive the correct parts for your machine and responds promptly to all inquiries.
For any further inquiries, please feel free to contact us and we are always happy to help.
Company with excellent character
Company with excellent character, responsibility and customer care. I am super satisfied with my new machine. I highly recommend
11 mei 2024
Review zonder uitnodiging
Antwoord van mychway.online
We greatly appreciate your kind words!
It's wonderful to hear that you're satisfied with both our company's values and your new machine.
Thank you for recommending us, and please don't hesitate to reach out if you need anything further. We're here to assist you!
Customer service is great
Customer service is great! They answer my questions they respond back to me really fast . And the s shape machine I bought is awesome!
10 mei 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you so much for your feedback!
If you have any more questions or need further assistance, feel free to reach out to us anytime. We're here to help!
Another great experience from this…
Another great experience from this seller . Always helpful . Very responsive. Definitely a top seller . Very grateful for this experience
4 mei 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your kind words!
Providing helpful and responsive service is a top priority for us, and we're grateful for your recognition.
If you ever need anything else, please don't hesitate to reach out.
Delivery was fast product amazing…
Delivery was fast product amazing worked,very pleased. Thank you.
1 mei 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your kind words!
We're thrilled to hear that you're pleased with our fast delivery and amazing product.
Your satisfaction is our top priority.
If you need any further assistance, feel free to reach out.
My best experience
Everything arrived on time and the machines work great, the customer service is the best!! I would definitely buy from this company again, highly recommended 100%
Todo llegó a tiempo y las máquinas funcionan geniales, la atención a cliente es lo máximo!! Definitivamente volvería a comprar con esta empresa, recomendados 100%
15 april 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you so much for your wonderful feedback!
We're delighted to hear that everything arrived on time and that you're pleased with the performance of the machines.
If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your support!
I have not received the purchase yet…
I have not received the purchase yet nor a tracking number.
31 maart 2024
Antwoord van mychway.online
We appreciate your feedback, and we're sorry to hear about the inconvenience you experienced.
Our records indicate that your package has been successfully delivered and signed for.
If there are any issues with your order or if you have any further concerns, please don't hesitate to reach out to our customer service team at service@mychway.online.
We value your honest feedback and strive to address any issues promptly.
I had a great experience with my…Customer service rep.
I had a great experience with my customer service rep! They were friendly and very helpful throughout my process of replacing my part on the S Shape. I have confidence in this company and exploring pursuing more options to buy!.Highly recommend.
28 maart 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your feedback!
Your confidence in our company means a lot to us, and we're thrilled to know that you're considering exploring more options with us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Im very please and satisfied with your…
Im very please and satisfied with your services ,I wouldn't think twice in using your service since you were very helpful and attentively clear all my doubts about the product and the company giving me the security that I needed to make the purchase
3 april 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your kind words!
Your trust and satisfaction mean a lot to us, and we're grateful for the opportunity to assist you.
If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!
Fast and correct
25 maart 2024
Antwoord van mychway.online
Thank you for your feedback! We appreciate your positive comments. For any further inquiries, please feel free to reach out.
First time buying from mychway
First time buying from mychway, Amelia helped me. She's so sweet! She totally went above and beyond,she explain and send me links and guide through the whole process. Overall i have a wonderful experience and i highly recommend tgiwr product. I already saw result after the first session. I'm safacfic with my pruchased and will ordering again. Also shipping was so fast!! I'm impressed 👏
12 maart 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you so much for sharing your experience with us!
Your satisfaction is our top priority, and we're delighted to have met your expectations.
We appreciate your recommendation and are grateful for your trust in our products.
Happy with customer service
Happy with customer service, fast and effective service and attention
10 maart 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your positive feedback!
We are thrilled to hear that you are happy with our customer service.
If you ever have more questions or need further assistance, please feel free to reach out.
Amazing customer service
Because of careless methods of delivery, my machine was left in the lobby instead of brought to my door, taken to the leasing office for accountability, or place in a secure Amazon locker provided for all deliveries.
This company was extremely responsive, professional, and helpful; they provided the delivery company info and pictures to me and offer to rectify the issue. Very timely and accountable.
28 februari 2024
Antwoord van mychway.online
We sincerely apologize for any inconvenience caused by the delayed notification of your order delivery.
Upon reviewing the tracking information, we discovered that your package was successfully delivered on March 7th and left in the lobby/vestibule.
We kindly recommend reaching out to FedEx directly to verify the status of your package.
Our team will contact the carrier promptly to inquire about your package and will provide you with an update as soon as possible.
For any further inquiries or assistance, please do not hesitate to contact us at service@mychwway.online or add us on WhatsApp at +8619864581952.
We are committed to resolving this situation and ensuring your overall satisfaction with our service.
I tried to cancel my order and nobody…
I tried to cancel my order and nobody replied! I wanted a higher unit now I have this small unit I did not want
Update:
Company did respond eventually due to my cancellation request going somewhere else but they did respond once received. I was able to return and get what I wanted. They did help to my satisfaction and that was appreciated but I’m still waiting on my refund. I will update once that is received
2nd update! The company responded timely and has sent the refund. I appreciate their timely action on this. I purchased a different init and look forward to using that. I will review that later. Overall satisfied with the customer service here so far!
23 februari 2024
Antwoord van mychway.online
Hope this message finds you well.
We're pleased to inform you that we have successfully processed the refund to your payment account on March 25th. Kindly check your payment account for the refund.
We appreciate your patience and understanding throughout this process.
Rest assured, we are committed to improving our service and ensuring a better experience for our customers.
If you have any further questions or concerns, please don't hesitate to contact us via email (service@mychway.online) or WhatsApp (+8619864581952) at any time.
Thank you for your understanding.
Fast shipping
Fast shipping. It was easy to put together and it came with multiple set of instructions. Everything is working great for me at the moment.
25 februari 2024
Antwoord van mychway.online
Thank you for taking the time to share your positive feedback with us! you at the moment.
If you ever have further questions or need assistance, please don't hesitate to reach out.
We appreciate your support.
Love the quality and customer service
Love the quality and customer service, fast shipping
5 februari 2024
Antwoord van mychway.online
Thank you so much for your positive feedback!
We truly value your satisfaction.
If you have any further comments or suggestions, feel free to let us know.
Machine arrived timely
Machine arrived timely, intact and customer service was superb. Any questions I may have had were addressed right away. Great customer service.
9 februari 2024
Antwoord van mychway.online
Thank you for your positive feedback!
It's fantastic to know that you had a great experience with our customer service, and we appreciate your acknowledgment of our prompt assistance with any questions you had.
If you ever have more inquiries or need further assistance, feel free to reach out.
Quick shipping and great prices
Quick shipping and great prices. And my device is exactly as shown. They also send you a user manual that is very informative. I already have another order otw for another's device! Very satisfied with my purchase so far.
2 februari 2024
Antwoord van mychway.online
Thank you for taking the time to share your positive feedback!
We appreciate your continued trust and loyalty, and we look forward to fulfilling your upcoming order for another device.
If you ever have any questions or need assistance, feel free to reach out.
I love the products and the prices but…
I love the products and the prices but I would've liked there to be bilingual people to help assist.
14 januari 2024
Antwoord van mychway.online
Thank you for your feedback!
We appreciate your suggestion regarding bilingual assistance, and we'll consider it to enhance our customer support.
Your input is valuable to us, and we aim to provide the best possible shopping experience.
If you have any more suggestions or specific areas for improvement, please feel free to share.
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