Great customer service! Myia was such a great helper and very attentive. She made sure touch base with me to see if I got her email and explained everything that I asked for. Very pleased with her cus... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Amazing service.I had trouble with my hydro-mashine and contacted them about it.My warranty was not valid at the time,but they resolved the problem very promptly and professionally very quickly.I ju... Toon meer
Bedrijf heeft geantwoord
Great customer service! The machine I purchased had a part that wasn’t working and Miya helped me troubleshoot the issue. We weren’t able to resolve the issue so I was sent a replacement machine very... Toon meer
Everything arrived on time and the machines work great, the customer service is the best!! I would definitely buy from this company again, highly recommended 100% Todo llegó a tiempo y las máquinas... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
myChway Online is a supplier of cavitation, radiofrequency, laser lipo, fat freezing, hydro dermabrasion, ultrasonic skin scrubbers, and other aesthetic equipment, and we are committed to providing our clients with safe and efficient fat reduction treatments and aesthetic skin care procedures.
Contactgegevens
RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, 518000, Shenzhen, Hong Kong
- (+852)561-47818
- service@mychway.online
- mychway.online
4,7
Uitstekend
352 reviews
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I love my machine but I didn't receive…
I love my machine but I didn't receive the red light belt with purchase and almost forgot it came with it and there was nothing in writing stating that it would be shipped from China and out of stock in the US.But I reached out and recieved a quick response so will be expecting a shipment soon.
10 februari 2024
Antwoord van mychway.online
Thank you for your feedback.
We're grateful for your enthusiasm for our machine and apologize for any inconvenience caused by the missing red light belt.
Please note that we have warehouses in both China and the US. Unfortunately, the red light belt is currently out of stock in our US facility, so we'll be shipping it from China.
Kindly be informed that our office was closed from Feb. 9th to Feb. 14th due to the Chinese New Year Holiday.
This may result in a slight delay in shipping your order. Rest assured, we'll prioritize your shipment upon our return and notify you once it's dispatched.
We regret any confusion about the shipment origin and stock status.
We're actively working to enhance the clarity of such information in the future.
Your satisfaction is our priority, and we appreciate your understanding and patience.
Should you have further concerns or questions, please don't hesitate to contact our customer support team.
Excellent customer service and fast delivery!
Excellent customer service and fast delivery! I received my order in just 3 days. Thank you!
29 januari 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for taking the time to share your positive experience with us! Your satisfaction is important to us, and we appreciate your trust in our services.
If you ever have further inquiries or need assistance, feel free to reach out at service@mychway.online.
Prompt service
Prompt service.
I received a fast response when I was missing the holders on the machine I purchased. Amelia replied fast and had the part shipped with no extra cost. I haven’t had a chance to use the machine due to my busy schedule, but hopefully I’ll update you soon.
22 januari 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your kind words.
Ensuring our customers receive the necessary support is a top priority for us, and we're glad we could assist you in promptly shipping the missing holders.
If you have any further questions or need assistance in the future, feel free to reach out.
I had wonderful customer service
I had wonderful customer service. Prior to sending my order, I was contacted to make sure that I had ordered the correct replacement part. I felt this was above and beyond the typical experience. I was given email notifications regarding shipping. My replacement part arrived when I was told that it would, and it was the correct part. A really nice experience. I' recommend this company.
13 januari 2024
Antwoord van mychway.online
Thank you for taking the time to share your experience with us.
It's fantastic to know that our communication, from the pre-shipping contact to the email notifications, contributed to a smooth and satisfying experience for you.
Your recommendation means a lot to us, and we are grateful for your trust in our company.
Good customer service
Good customer service for me is paramount in order to trust a company’s integrity, products and services. MYCHWAY company meets my expectations. Their level of professionalism and commitment to their customers is outstanding! In addition my machine is of superior quality and I love it! I can’t wait to my next purchase! I highly recommend this company and it’s amazing products.
15 januari 2024
Review zonder uitnodiging
Antwoord van mychway.online
We're delighted to hear that our customer service has met your expectations.
We take pride in providing superior quality products, and we're thrilled that you love your machine.
If you have any further questions or need assistance, feel free to contact us at service@mychway.online.We are always happy to help.
Very quick shipping and great results!
Very quick! So far machine is working great!
5 januari 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your positive feedback!
We're delighted to hear that you experienced very quick shipping and that the machine is working great for you.
Your satisfaction is our priority, and we're pleased to have met your expectations.
Excellent customer service!!!! 100/10!!!
Excellent customer service! I contacted Amelia is regards to an issue I was having with my machine and she replied back in a very prompt manner. She helped me figure everything out with a lot of ease! Thank you Amelia! I now have a fully functioning machine they replaced for FREE!!! Thank you Mychway for your amazing service I will 100% recommend to all fellow beauty industry workers!
13 januari 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your fantastic feedback!
If you ever need further assistance or have more questions, don't hesitate to reach out.
Your satisfaction is our priority.
My laser was delivered 3 days earlier…
My laser was delivered 3 days earlier than it said, so I’m extremely happy aboust the fast shipping. When I got it the password didn’t work, however I reached out to Amelia and she quickly responded and helped me get it figured out. The machine works great. I love that it has the cooling tip, it makes the experience pretty painless. I also have the fat cavitation machine and it works great. Next I plan on getting the tattoo removal machine.
11 januari 2024
Review zonder uitnodiging
Antwoord van mychway.online
We appreciate your feedback and are thrilled to hear about your positive experience with our fast shipping and customer support.
If you have any further questions or need assistance, feel free to reach out. Thank you for choosing our products!
Excellent customer service!
Excellent customer service!
When I got first machine, it was malfunctioning, after sending a video and images of it, the customer service rep issued a replacement for me. The agent was always very kind, and responsive. I just got the new machine and it is working good! I’ll recommend them!
10 januari 2024
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your positive feedback!
We apologize for any inconvenience caused by the initial malfunctioning, but we're glad our team was able to assist promptly by issuing a replacement.
If you have any further questions or concerns, feel free to reach out.
This is a fantastic product
This is a fantastic product, packaged very well, easy to use, easy to clean. My clients are very happy with the outcome of each session. Depending on the persons lifestyle, eating habits and level of activity, I have seen anywhere from 1 inch up to 4 inches off in one treatment. I like the fact that I can cover more area during the treatment. Great product!!! Great service!!!
29 december 2023
Review zonder uitnodiging
Antwoord van mychway.online
We're thrilled to hear your positive feedback about our product!
We appreciate your acknowledgment of our efforts in providing a great product and service.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out.
We're committed to your satisfaction and look forward to serving you again!
Great customer service
Great customer service, I had an issue with an equipment delivered to the wrong address, they took care of the issue in a matter of a couple of days I had my equipment. Will definitely buy from them again!
13 december 2023
Review zonder uitnodiging
Antwoord van mychway.online
Thank you very much for your positive feedback.
Your kind words are greatly appreciated.
Please feel free to contact us for any further inquiries.
Amelia was extremely pleasant and…
Amelia was extremely pleasant and professional. Her customer service is outstanding. I am very impressed with how swift she was in accommodating my request and even more impressed with how she confirmed my satisfaction. Very please with my experience. Thank you Amelia!
12 december 2023
Review zonder uitnodiging
Antwoord van mychway.online
Thank you so much for your kind words!
Resolving issues promptly and effectively is always our top priority, and we're glad we could address the problem to your satisfaction.
If you ever have any more concerns or questions, feel free to reach out.
The product has not been delivered yet
The product has not been delivered yet, if you knew you were not ready for the influx of orders why accept payment? This feels like a scam and I plan on reporting this to the authorities
1 december 2023
Antwoord van mychway.online
Dear Carolina,
We sincerely apologize for any inconvenience caused by not receiving your order in time.
Due to the peak seasons, there may be some delay in receiving your package.
Please rest assured that your package is still on its way,
If you have any further inquiries, please feel free to contact us at service@mychway.online.We are always happy to help.
Thank you very much for your patience and understanding.
Best regards,
Love their products
23 mei 2023
Review zonder uitnodiging
Antwoord van mychway.online
Thank you so much for your positive feedback! We're thrilled to hear that you love our products. If you have any questions or need further assistance, feel free to reach out. We appreciate your support!
I’m impressed
I’m impressed! The meticulous packaging was my first real impression. It’s easy to fool with marketing, but when the package arrived and I began unboxing, I knew why this company held its excellent reputation. Meticulous.
The YouTube video made assembly easy and helped me learn from the beginning about the machine.
I am ecstatic to have such an amazing tool at my fingertips! At an affordable price!!
27 november 2023
Antwoord van mychway.online
We're thrilled that you're impressed with our product!
Your recognition of our meticulous packaging and the helpful YouTube video means a lot to us.
Feel free to reach out if you have any questions or need assistance.
I haven't gotten it yet.
24 november 2023
Antwoord van mychway.online
Dear customer,
We sincerely apologize for the inconvenience caused by the delay in receiving your package.
Upon thorough review of our system records, we have confirmed that your order was dispatched on December 2nd and is currently in transit. A shipping notification email has been sent to your registered email address to keep you informed about the progress.
We kindly ask for your patience as the shipment progresses to its destination. Delays may occur, and we appreciate your understanding during this time.
If you have any further inquiries or concerns regarding your order, please do not hesitate to reach out to us at service@mychway.online.
Our team is always ready to assist you and address any questions you may have.
Best regards,
The agent Amelia very helpful and nice
The agent Amelia very helpful and nice, I has many questions ask her, she responded every time, the delivery went smooth, 1 week I got the machine, and lower price, I am very happy so far, I never buy anything from Mychway before but I definitely trust this company and buy more if I need in the future.
28 november 2023
Review zonder uitnodiging
Antwoord van mychway.online
We're glad the delivery process was smooth, and you received your machine within a week.
It's fantastic that you're satisfied with both the service and the product.
If you have any further questions or need assistance, feel free to reach out. Thank you for choosing Mychway!
My problem got solved fast
My problem got solved fast. So happy with the service. You all are amazing, Thank you!
26 november 2023
Review zonder uitnodiging
Antwoord van mychway.online
Thrilled to hear we could sort out your issue quickly! We're here whenever you need assistance.
Il n’y a pas de traduction en français…
Il n’y a pas de traduction en français c’est très compliqué pour moi
6 november 2023
Antwoord van mychway.online
Thank you for reaching out. We appreciate your feedback regarding the lack of a French translation. We're actively working on enhancing our language support to better serve you.
If you have any specific concerns or queries, please feel free to contact us at service@mychway.online.We are always here to assist you.
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