MyDocExpress Reviews 

181
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

so accesible, especially during sudden SL at work. the issueing of the medcert is fast as well, no wait of more than a day. and for its price, a better deal already compared to other clinics. will use... Toon meer

Beoordeeld met 5 van de 5 sterren

My experience with your services is quite good! I appreciate the service you guys have, no idea how you made things easier for me when I needed a medical certificate to get an emergency leave for work... Toon meer

Beoordeeld met 5 van de 5 sterren

It’s very accessible and convenient for those patients that can’t go to a clinic physically just for a check up or consultation. However, it’s better if there’s also an option to consult via call/vide... Toon meer

Beoordeeld met 5 van de 5 sterren

I'm glad I gave it a shot when I first discovered it, now I recommend it to people I know. It is a bit expensive, but the convenience is important. No questions asked by my employer.

Bedrijfsgegevens

Geschreven door het bedrijf

A telehealth company.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

181 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 83% van zijn negatieve reviews beantwoord

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4,7

Alle reviews

(181)

181 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Very disappointed with the service from…

Very disappointed with the service from MyDocExpress. I escalated my concern regarding a payment issue, expecting a faster resolution, but there was still no prompt or meaningful response.

The automated system kept indicating that my payment was incomplete, despite the fact that I have a payment reference number confirming that the transaction went through. This makes the situation even more frustrating, especially when the payment can be verified through the reference number provided.

What made the experience worse was the lack of responsiveness through email. Despite reaching out and escalating the concern, I did not receive the timely assistance I expected.

If a customer has already provided a valid payment reference number, the issue should be investigated promptly rather than relying solely on an automated system that continues to flag the payment as incomplete.

I hope Doc Express improves its customer service and escalation process. Payment-related concerns require timely and responsive support, especially when the customer has already provided proof of payment.

17 augustus 2026
Review zonder uitnodiging
Logo MyDocExpress

Antwoord van MyDocExpress

Hi Johance,

We’re very sorry for the frustration and delay you experienced.

After investigating, we found that a technical issue with our payment processor, Xendit, meant your successful payment was not correctly reflected in our system. This issue has now been fixed and your payment has been verified.

Your request was subsequently reviewed and approved by the doctor, and your medical certificate was sent to you earlier today.

We also apologize for the delay in responding. Our customer support team is not staffed 24/7, but we understand that payment-related concerns should be addressed as promptly as possible.

We have also contacted you privately and offered a full refund for the inconvenience caused.

Regards,
My Doc Express Team

Beoordeeld met 1 van de 5 sterren

I DIDNT RECIEVED MY MED CERT BUT I…

I DIDNT RECIEVED MY MED CERT BUT I ALREADY PAID 450

10 augustus 2026
Review zonder uitnodiging
Logo MyDocExpress

Antwoord van MyDocExpress

Hi Angel,

We’re sorry to hear that you haven’t received your medical certificate.

Please contact us at admin@mydocexpress.com with the name and email address used for your request so our team can locate your order and check what happened. If your certificate has already been issued, we can also resend it to you.

We’d be happy to help get this resolved as soon as possible.

Regards,
My Doc Express Team

Beoordeeld met 5 van de 5 sterren

Satisfied

Thank you so much. Even though my request was delayed, I still received my medical certificate. It was processed promptly, and I especially appreciate the refund. Thank you for your assistance and professionalism.

23 juni 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Disappointing but understandable.

Edited accordingly: I have a serious medical issue with my back and needed 10 days rest...they sent back certificate for 2 days. I was annoyed obviously and when I responded they said they would get another doctor to review the case. That finally happened and it was then explained that 2 days is given so I can go and see a doctor physically as it is a physical debilitating issue. Then kindly they understood my disappointment and offered to give a 50% refund, which was done.

I do really hope that they can clarify that on their home page for first time users.

6 juni 2026
Review zonder uitnodiging
Logo MyDocExpress

Antwoord van MyDocExpress

Thank you for your feedback. We are sorry to hear that you were unhappy with the outcome of your request.

To clarify, your medical certificate request was reviewed by a doctor. Based on the information provided, the doctor determined that a 2-day certificate was clinically appropriate and advised that any further extension should be assessed face-to-face by a rehabilitation medicine doctor or another suitable healthcare provider, particularly given the nature of your back condition.

We understand this was not the outcome you were hoping for, but our doctors can only issue certificates they consider medically appropriate and safe based on their assessment.

Beoordeeld met 5 van de 5 sterren

Very fast and convenient

Very fast and convenient, it makes the patients life more easy, loveit! in just minutes of sending my files, i already receive my medcert.

14 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Questionable and Unprofessional Medical Certificate

Paying this much, I honestly expected a more professional and legitimate-looking medical certificate. The format looks questionable and poorly made, which immediately raises concerns about authenticity. I also noticed that the doctor’s signature here looks different from the signatures shown on other certificates online, making it even more suspicious. Whether it’s real or not, the presentation alone does not inspire confidence or trust. For a service that charges this price, the documents should at least look credible, polished, and properly verified.

11 mei 2026
Review zonder uitnodiging

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