My concerns were addressed in a timely manner. The jars in your advertisement were of normal size, however what a received in my order were sample size bottles. Not worth the cost incurred for this sm... Toon meer
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Update: June 2: received and email, clarification and refund from the ceo. iwas automatically charged the wrong amount from my credit card , and three creams instead of 1 was added to cart without my... Toon meer
Bedrijf heeft geantwoord
I didn’t expect to be put on subscription list and receiving 2nd shipment which honestly my Partner found no relief from it. Contacted company, Lorenzo replied was helpful with my returning HiRelief c... Toon meer
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I had a concern about a purchase i made that made me really worried & disappointed. I brought it to your customer service & that lady who assisted me made me understand clearly what happened & to top... Toon meer
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3,7
Gemiddeld
542 reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Charged far more than expected after manipulative checkout
I recently attempted to purchase a promotional offer from MYHIRELIEF.COM after repeatedly seeing online advertisements for their product.
Unfortunately, the checkout experience raised serious concerns for me.
The website displayed prices mainly with a simple dollar sign without clearly emphasizing USD pricing for Canadian customers. Based on the presentation, I believed I was authorizing a purchase of approximately 80 CAD.
After clicking “Complete Purchase,” I was redirected into a very long promotional upsell video sequence that repeatedly warned users not to leave the page or use the back button or the price could increase. I was never presented with a clear final order confirmation page showing the final charged amount before the transaction was processed.
I was ultimately charged approximately 174 CAD.
I immediately attempted to contact the merchant by phone and email requesting cancellation and a full refund and explicitly asked that no merchandise be shipped. The phone line connected but nobody answered. I received only an automated email acknowledgment, and two days later I received a shipment confirmation despite my cancellation request.
I have since filed a formal credit card dispute regarding the transaction.
Based on my experience, I would strongly advise consumers to exercise caution before entering payment information on this website.
Update - June 1, 2026
After I cancelled my credit card, initiated a chargeback/dispute with my credit card company, submitted documentation, and posted this review, the company contacted me directly and issued a full refund. The shipment was already in transit and I was told to keep the product.
I appreciate that the refund was ultimately provided. However, this does not change my concerns about the checkout process. In my case, I was charged substantially more than I expected, was redirected into a lengthy upsell video sequence after clicking the purchase button, and never saw what I considered a clear final confirmation page prominently displaying the final amount and currency before the charge appeared on my card.
It also does not change my concerns about the inability to obtain assistance immediately after ordering, or the fact that shipment proceeded despite my prompt cancellation request.
I also discovered that the published Delaware address appears to be a registered-agent/business-registration address rather than what most consumers would consider a normal corporate office. Readers can draw their own conclusions.
25 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Udo,
Thank you for taking the time to share your experience and concerns with us. We understand how frustrating and upsetting this situation has been, particularly regarding pricing expectations, checkout flow, cancellation timing, and communication difficulties.
We would like to clarify that all pricing and promotional offers presented during checkout are processed through a secure ordering system, and additional promotional offers shown after checkout are optional. We also understand how currency conversion differences for international customers, including Canadian transactions processed in USD, may sometimes create confusion regarding final totals shown by financial institutions.
We regret hearing that your attempt to cancel the order did not meet your expectations and that you experienced difficulty reaching support by phone. Please know that our support team does review customer inquiries and we appreciate the opportunity to further review your case.
We also acknowledge your decision to file a payment dispute and are fully prepared to cooperate with any formal review process by providing order records, transaction details, communication logs, and supporting documentation as needed.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Kind Regards,
Aga
MyHiRelief
The customer service was very good
The customer service was very good. Answered promptly and addressed my concerns.
22 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Cheryl,
Thank you for taking the time to share your feedback with us. We’re very glad to hear that our customer support team responded promptly and was able to address your concerns effectively.
Providing attentive and timely assistance is very important to us, and we truly appreciate your acknowledgment of the service you received.
Thank you again for sharing your experience with MyHiRelief.
Kind Regards,
Aga
MyHiRelief
Sorry for the mix up
He was very sorry that I had received the wrong medication was sent to me because my original order is on back order, he gave me a refund with no problem.
25 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Narda,
Thank you so much for taking the time to share your experience with us.
We truly appreciate your understanding regarding the mix-up caused by the backorder situation, and we’re very glad our support team was able to assist you promptly and provide a refund without difficulty.
Providing fair and supportive resolutions when issues arise is very important to us, and we’re grateful for your patience and kindness throughout the process.
Thank you again for your feedback and support of MyHiRelief.
Kind Regards,
Aga
MyHiRelief
Well for starters they could actually…
Well for starters they could actually send you the product that they charge you for monthly if you accidentally sign a subscription and then they could actually answer any complaint within 24 to 48 hours instead of weeks and then they could actually publish a telephone number for customer service line that works
29 maart 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Micheal, thank you for taking the time to share your concerns with us. We completely understand how frustrating and disappointing this experience has been, especially regarding subscription confusion, delayed responses, shipment concerns, and difficulty reaching support through phone assistance.
We would like to clarify that subscription orders are associated with selections made during checkout to provide customers with the deepest discount and member pricing, which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked.
Regarding speaking with someone directly, our phone lines are currently undergoing maintenance and upgrades. At this time, we are only able to accommodate support requests via email. This allows us to keep a detailed written record of all communications, which helps us track and resolve issues most effectively.
We can't seem to locate your information in our system. Please contact our support team at support@myhirelief.com or aga@nw-project.com with your order information so we can investigate the matter further.
Best regards,
Aga
Hi Relief Team
I ordered received the one-time order
I ordered received the one-time order, then bamb another bag full!!!! I didn't do auto ship???? And now no one to contact to receive refund!!!
Phone doesnt work!! Scam??????
Sandra Chase
29515 82nd ave CT S
Roy Wa. 98580
CANCEL
CENCEL CANCEL NOW
22 april 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Sandra, thank you for bringing your concerns to our attention. We completely understand how frustrating and upsetting it can feel to receive an additional shipment you were not expecting, especially when trying to request cancellation and refund assistance; however, we have not received a request.
We would like to clarify that subscription orders are associated with selections made during checkout to provide customers with the deepest discount and member pricing, which automatically generates a new order every month. All orders are placed directly through our secure online system; we do not manually create or place orders on behalf of customers. Every purchase requires the information to be entered and confirmed during checkout. That said, we completely understand how this option can sometimes be overlooked. We also want to reassure you that Hi Relief is a legitimate business and not a scam.
Please note that our support team has already reached out to you regarding your concerns and to assist further with your request. We encourage you to continue communicating with our support team directly at support@myhirelief.com or aga@nw-project.com so we can properly review your account and help resolve the matter accordingly.
Best regards,
Aga
Hi Relief
I am a very active 86 year old woman…
I am a very active 86 year old woman with peripheral neuropathy for about 25 years. I tried all the pills with no relief. I very skeptically ordered 3 jars if Toral Relief. After 2 weeks of use, I was so impressed that I gave a jar to my neighbor, who after 2 weeks placed her own order.
I then shared a jar with my daughter-in-law's dad. He has since ordered his own and now I am waiting to hear from my son whom I shared a jar with. It was quite amazing to finally find something that works. All l can do is say Thank Youu Total Relief.
1 april 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Loretta,
Thank you so much for taking the time to share such a heartfelt experience with MyHiRelief.
We’re truly honored to hear that Total Relief has helped provide comfort after so many years of dealing with peripheral neuropathy, especially after trying many other options without success. It’s incredibly meaningful to know that your positive experience inspired you to share the product with family, friends, and neighbors as well.
Your story and kind words genuinely mean a lot to our team, and we’re very grateful you decided to give Total Relief a try despite your initial skepticism.
Thank you again for your trust, support, and wonderful feedback.
Kind Regards,
Aga
MyHiRelief
Great all around exxperience from start…
Great all around exxperience from start to finish. Willbuy more as needed. Works great
17 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Thomas,
Thank you so much for taking the time to share your wonderful feedback with us.
We’re very happy to hear that you had a great overall experience from start to finish and that the product worked so well for you. Knowing that you would purchase again means a great deal to our team.
Thank you again for your support and for choosing MyHiRelief.
Kind Regards,
Aga
MyHiRelief
Customer service was excellent
Customer service was excellent. They resolved my problem amicably. Keep it up.
15 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Chander,
Thank you so much for your kind feedback and for taking the time to share your experience with us.
We’re very happy to hear that our customer service team was able to resolve your concern amicably and provide a positive experience. Delivering supportive and fair assistance to our customers is extremely important to us.
Your encouragement truly means a lot to our team. Thank you again for choosing MyHiRelief.
Kind Regards,
Aga
MyHiRelief
Received response from CEO
The response from the CEO was at the very least very gracious. I sure appreciate the response and the update on my shipping. I will review again upon using but my five was based on his quick response and dedication to his product. I am very happy at this point.
11 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Susan,
We understand how important it is for you to receive your order on time, and we appreciate your continued patience.
Regarding speaking with someone directly, our phone lines are currently undergoing maintenance and upgrades. At this time, we are only able to accommodate support requests via email. This allows us to keep a detailed written record of all communications, which helps us track and resolve issues most effectively. Please know that Hi Relief is a legitimate business, and our support team is available to help review your shipment status and order details.
While we strive to deliver every order as quickly as possible, occasional delays may occur due to fulfillment demand, inventory availability, carrier processing, weather conditions, or transit-related issues outside of our direct control. We understand how disappointing this can be, especially when customers are relying on timely delivery.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
A very good experience!
The person who handled all of my requests was great to work with and responded appropriately.
22 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Paul,
Thank you so much for taking the time to share your positive experience with us.
We’re very happy to hear that the team member assisting you handled your requests appropriately and made the experience easy and pleasant to work through. Providing responsive and supportive customer care is extremely important to us.
We truly appreciate your kind feedback and your support of MyHiRelief.
Kind Regards,
Aga
MyHiRelief
My experience with Total Relief
Aga was understanding about what I wanted to do about reordering this product and I was do grateful for that. It is a rare thing these days.
26 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Lea,
Thank you so much for your thoughtful and kind feedback.
I’m truly glad I was able to assist you regarding your reorder concerns and help make the process more comfortable for you. Providing understanding, patience, and support to our customers is very important to us, so your words genuinely mean a lot.
Thank you again for taking the time to share your experience with MyHiRelief. Your support is greatly appreciated.
Kind Regards,
Aga
MyHiRelief
They advertise shipment within the US…
They advertise shipment within the US is 3 to 5 days. My order was processed on 14 May and I won’t receive it until 30 May
26 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Richard,
We understand how important it is for you to receive your order on time, and we appreciate your continued patience.
While we strive to deliver every order as quickly as possible, occasional delays may occur due to fulfillment demand, inventory availability, carrier processing, weather conditions, or transit-related issues outside of our direct control. We understand how disappointing this can be, especially when customers are relying on timely delivery.
Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Best regards,
Aga
Hi Relief Team
Almira was awesome!
Almira was awesome!! He went out of his way to be sure my needs were met! What more could you ask of a ‘happiness specialist ‘??
25 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Diane,
Thank you so much for taking the time to share your experience with MyHiRelief.
We’re truly happy to hear that Total Relief has helped provide comfort and relief for the joint pain you’ve continued to experience, especially after your knee and hip replacements. We also understand how important it is to find supportive alternatives when certain pain medications may not be suitable.
It means a great deal to know that the product has made such a positive difference for you, and we’re very grateful that you decided to give Total Relief a try.
Thank you again for your trust and support.
Kind Regards,
Aga
MyHiRelief
I have both my knees and hips replaced…
I have both my knees and hips replaced but I have still had issues with joint pain in my feet and shoulders. I have issues with taking pain meds and since I have started using Total Relief cream I find the pains are now, once I apply the cream are a thing of the past. I am so glad I took the gamble and bought Total Relief.
26 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Joanne,
Thank you so much for taking the time to share your experience with MyHiRelief.
We’re truly happy to hear that Total Relief has helped provide comfort and relief for the joint pain you’ve continued to experience, especially after your knee and hip replacements. We also understand how important it is to find supportive alternatives when certain pain medications may not be suitable.
It means a great deal to know that the product has made such a positive difference for you, and we’re very grateful that you decided to give Total Relief a try.
Thank you again for your trust and support.
Kind Regards,
Aga
MyHiRelief
Product excellent
Product excellent, Shipping, Tracking information updates poor. Excellent response from customer service but I was never told the truth about the lack of product availability for shipping. It took almost a month to receive my order. Not Good!
22 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Robert,
Thank you for taking the time to share your experience with us. We truly appreciate your kind words regarding the relief you experienced and are glad to hear that the product helped improve your knee discomfort. It’s also wonderful to know you felt confident enough to share Total Relief with friends from your church community.
At the same time, we completely understand your frustration regarding the delivery delay. We recognize how important timely shipping and accurate delivery expectations are, especially when customers are looking forward to receiving relief as soon as possible.
While we strive to deliver every order as quickly as possible, occasional delays can occur due to factors outside our control—such as carrier-related issues.
Your feedback is valuable to us and will be shared internally as part of our continued efforts to improve inventory communication, tracking visibility, and overall shipping experience moving forward.
Thank you again for your patience and for giving Hi Relief an opportunity.
Best regards,
Aga
Hi Relief Team
HiRelief- Andrea
Andrea, at HiRelief, was very helpful with sorting out my order. She was very prompt in answering the email and sorting out the account. She made my life less stressful, thank you
19 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Sonia,
Thank you so much for taking the time to share your experience with us. We’re very happy to hear that Andrea was able to assist you promptly and help resolve your order and account concerns smoothly.
Providing timely and supportive assistance is very important to our team, and it’s wonderful to know that Andrea helped make the situation less stressful for you.
We truly appreciate your kind feedback and your support of MyHiRelief.
Kind Regards,
Aga
MyHiRelief
From: Edelmira Gonzalez re: order no. NR 1296464
I had a concern about a purchase i made that made me really worried & disappointed. I brought it to your customer service & that lady who assisted me made me understand clearly what happened & to top it all she rewarded me with a little discount on my purchase. I was not able to get her name but THANKS TO HER because she was very patient with me & very respectful in dealing with my concern.
22 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Edelmira,
Thank you so much for taking the time to share your experience with us.
We’re very happy to hear that our customer support team was able to address your concerns clearly and help turn a stressful situation into a positive experience. Providing patient, respectful, and understanding support is extremely important to us, and your kind words truly mean a lot.
We’re also glad that the resolution and discount offered helped restore your confidence and satisfaction. Your feedback will certainly be shared with the team.
Thank you again for choosing MyHiRelief.
Kind Regards,
Aga
MyHiRelief
The MyHiRelier Suppose Team was great
The MyHiRelier Suppose Team was great. They were concerned about me cancel my order. They made sure that I was satisfied with the offering they gave me, which I was because of my fixed income.
Thank you.
18 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Marsha,
Thank you for taking the time to share your experience with us.
We’re very glad to hear that our support team was able to assist you with your cancellation request and work with you in a way that made you feel comfortable and supported, especially considering your fixed income concerns.
Customer satisfaction and understanding individual situations are very important to us, and we truly appreciate your kind feedback regarding the assistance you received.
Kind Regards,
Aga
MyHiRelief
You should be honest.I have tried to…
You should be honest.I have tried to call and contact you to cancel my order . But to no avail.your email address is a scam.Your company keeps talking money from my account for orders I have not asked for..
25 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Gladys,
Thank you for bringing your concerns to our attention. We completely understand how frustrating and upsetting it can feel when trying to cancel an order or subscription and experiencing difficulty reaching support.
We would like to clarify that Hi Relief is a legitimate business and our support email channels are active and monitored by our customer care team. We regret hearing that your experience attempting to contact support did not meet expectations.
Please also note that recurring charges are associated with subscription selections made during checkout, though we understand how this may sometimes create confusion for customers.
We can't seem to locate your information in our system. Please contact our support team directly at support@myhirelief.com or contact me directly at aga@nw-project.com with your order information so we can investigate the matter further and provide assistance.
Best regards,
Aga
Hi Relief Team
Such fabulous customer service here
Such fabulous customer service here. Fast, courteous response. Couldn’t ask for more. Great product thank you 🤩
25 mei 2026
Review zonder uitnodiging
Antwoord van MyHiRelief
Hi Sandra,
Thank you so much for your wonderful feedback and kind words.
We’re truly happy to hear that you had such a positive experience with both our customer support team and the product itself. Providing fast, courteous assistance and a great customer experience is very important to us.
Your support and encouragement mean a lot to our team. Thank you again for choosing MyHiRelief 🤩
Kind Regards,
Aga
MyHiRelief
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