I couldn’t get in with the GP for my daughter and needed a UTI sorting immediately as we were going away. I was able to make an appointment straight away as a time to suit me! Antibiotics on the... Toon meer
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Lees wat reviewers zeggen
Fast and easy service. Amazing friendly consultation, fully asked questions and explained findings. Great service for people working and can't get to a doctor for minor problems.
Bedrijf heeft geantwoord
Don't use it if you expect to get medication that day from a local pharmacy, as your surgery would do. I was not told before the consultation that any prescription would have to be couriered to me ov... Toon meer
Bedrijf heeft geantwoord
Amazing! Instead of having to wait for and attend a G.P. Appointment, I spoke to a lovely pharmacist who went though my symptoms and prescribed me the appropriate medication. It’ll be here tomorrow so... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Contactgegevens
Verenigd Koninkrijk
- mylocalsurgery.co.uk
4,4
Uitstekend
530 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
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Thank you for a brilliant service
Thank you for a brilliant service. I didn't want to bother my surgery but was also at the end of my tether after suffering for 6 weeks of sinusitis symptoms. Arranged the call, a lovely lady spoke with me and antibiotics arriving tomorrow. Thank you for this service!
27 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Sarah,
Thank you so much for your kind words and for sharing your feedback. We’re really glad our service could help, especially after you’d been feeling unwell for so long. It’s great to hear that your consultation went smoothly and that you received your prescription on time.
We hope you start feeling much better very soon, and we truly appreciate you taking the time to share your experience!
Best wishes,
The My Local Surgery Team
This is one of the best services…
This is one of the best services around, it has really helped me in so many situations. So impossible to get a GP appointment, with this service you can book online for a consult and save yourself having to physically go somewhere especially if feeling unwell and then they post the antibiotics to you!
Honestly it is so convenient and also I find the pharmacists who talk to you are actually so much kinder and more thorough than many GPs I’ve seen, today I saw Brijesh Thaker and he was so kind and was so helpful, he would go through all the other possible diagnoses and ask me a lot of questions and signpost me to worrying symptoms too - much more detail than any GP has ever been with me. Thank you!
21 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Christy,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Brilliant experience
Brilliant, fast and effective service. A lot quicker than going back to GP!
20 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Olivia,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Antwoord van My Local Surgery
Hello Angie,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Brilliant service
Brilliant service, quick consultation, easy to understand process and saves so much time. Also freeing up doctors time!
13 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Excellent Service
My son has just started University in Nottingham and like many young adults being poorly so far away from home for the first time was a new experience. After calling me with a fever, vomiting and swollen, exudating tonsils, for 3 days it seemed logical to me that after trying OTC medications he would likely need antibiotics. I work in healthcare and to be honest have had negative feedback from my patients about our local pharmacy first scheme so was sceptical when googling and finding this service on line. However, the booking was simple, the pharmacist was on line within a few minutes of my son dialling in. He was kind and understanding and most of all reassured my son. The necessary medication was prescribed and dispatched and within 18 hours was delivered to my son’s uni halls.
I am now a less anxious mum, with a son who is now recovering and I would like to thank you for an absolutely excellent service.
7 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Thank you so much for your wonderful review and for sharing your story with us. We understand how worrying it can be when your child is unwell far from home, and it means a lot to know we could help both your son and you feel more at ease during this time.
Our whole team works very hard behind the scenes to make sure we’re providing quick, caring support, so it’s incredibly rewarding to hear that our service made such a difference. Your feedback has truly made our day and inspires us to keep doing what we do.
We’re wishing your son a speedy recovery at university, and please know we’re always here whenever you need us!
Warm regards,
The My Local Surgery Team
Speedy, easy to use and excellent service
Excellent service and easy to use system. Booked a consultation and was able to choose a time to suit my working day. Video consult started on time, very professional, asked the right questions and prescription posted out to my home via Royal Mail for next day delivery. Stress and hassle free - thank you.
8 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Antwoord van My Local Surgery
Hi!
We're so glad you found our services reliable and helpful!
Can I ask why you gave us one star? What could we have done better to make that a five star for you?
We want our service to be the best it can be so we take all feedback very seriously and are very proactive about improving our services and processes. :)
Awful
Awful I had an appointment for 9:10 had an email informing me my appointment has been changed to 10:00. Waited till then nothing contacted at 10:30 as had heard nothing. Contacted again advised to cancel the appointment then rebook. Did this for 11 am. Still nothing once again contacted and received a phone call and it was dealt with waste of a morning.
7 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hi Kim,
We’re truly sorry for your recent experience and for any frustration caused by the changes and delays to your appointment. We understand how valuable your time is, and we never want a patient to feel their morning has been wasted. We’re investigating what went wrong with our partner pharmacies and will work hard to make sure it doesn’t happen again.
Thank you for your feedback and for giving us the chance to resolve your issue on the call. If there’s anything further we can do, please let us know; your satisfaction is important to us.
Best regards,
The My Local Surgery Team
Brilliant service
Brilliant service, fast, straight forward & very will definitely use again!
6 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Easier than going to the doctors.
Easier than going to the doctors.
I knew I had a UTI infection and going through the malarkey of getting an appointment at the doctors was bypassed.
Prescription posted without needing a signature for delivery the next day.
6 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Sarah was amazing
Sarah was amazing! Tried this service for the first time and she explained me everything
6 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Prescriptions next day
Should make people aware that prescriptions will be sent through the post arriving the next day.
6 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Thank you for your review, Kelly.
We are making some changes to our website this week to make it clearer that treatments are posted out to you.
In the near future we are hoping to be able to provide prescriptions that can be collected from pharmacies.
The My Local Surgery Team
Excellent service
Excellent service, from finding the contact details online to speaking to a really well knowledgeable lady who helped me. I received my medication the next day throu the post. People don’t realise this is what the NHS and pharmacists are doing for us it’s excellent Thankyou
26 september 2025
Antwoord van My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Easy to access and very prompt service…
Easy to access and very prompt service / treatment
25 september 2025
Antwoord van My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Antwoord van My Local Surgery
Thank you for letting us know, and we’re really sorry that no one showed up for your scheduled call. We completely understand how frustrating this must be.
I can see you had an appointment with us on the 22nd of September. Was the missed consultation at a later date or did you manage to see someone in the end? If you’d like, we’d be very happy to help you rebook at a time that suits you, we know your time is important.
I hope we can get this sorted and assist you further.
Really quick
Really quick, really easy, medicine was posted to me next day. Great service
1 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Strongly recommend
Wow amazing experience with my appointment, great care for patients. The lady was helpful and listened to everything I explained about my condition. Great advice and my prescription will be with me in no time. I would definitely recommend this type of service for anyone who needs it and it helps a lot of time rather than going through all the process of having an appointment with the GP. Well done!
29 september 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Great consultation
Great consultation. Very easy to set up. Professional service
23 september 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Very friendly & helpful pharmacist
Very friendly & helpful pharmacist. It’s great that the prescription gets posted to you the next day at no extra cost.
14 september 2025
Antwoord van My Local Surgery
Hi!
Thank you so much for your review. Every single one of them helps us get better!
What could we have done to make your review a five? We have a challenge!
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