Fast and easy service. Amazing friendly consultation, fully asked questions and explained findings. Great service for people working and can't get to a doctor for minor problems.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Don't use it if you expect to get medication that day from a local pharmacy, as your surgery would do. I was not told before the consultation that any prescription would have to be couriered to me ov... Toon meer
Bedrijf heeft geantwoord
Amazing! Instead of having to wait for and attend a G.P. Appointment, I spoke to a lovely pharmacist who went though my symptoms and prescribed me the appropriate medication. It’ll be here tomorrow so... Toon meer
Bedrijf heeft geantwoord
Had not heard about this service until today, and it is so great! I have mobility issues and find getting to my GP difficult. With this I had an appointment within 30 minutes and I didn’t need to leav... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Contactgegevens
Verenigd Koninkrijk
- mylocalsurgery.co.uk
4,4
Uitstekend
526 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
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Meds never came
I was told that uti antibiotics would be dispatched two weeks ago. I never got it and I reached out to them and that they will dispatch it last week. This never came either!!! But my money is gone:)
28 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Rhea,
Thank you for sharing your experience with us. I’m truly sorry to hear that you still haven’t received your prescription after 10 days. I completely understand how stressful and frustrating this must be for you, and I want to assure you that this is a completely unacceptable level of service from our partner pharmacies.
We have taken your issue very seriously, have addressed the Pharmacy directly on your behalf and a refund has been processed.
Please know that we genuinely value your trust and are committed to making things right. If you would like to know more about the formal complaints process please let us know and we will be happy to help in anyway we can.
Once again, I sincerely apologise for the inconvenience and discomfort this delay has caused. If you feel you can use us again in the future, please contact us directly and we will ensure a smoother experience next time.
Best Regards,
-The My Local Surgery Team
It was easy to get a consultation and…
It was easy to get a consultation and it was easy to get what will hopefully solve the issue.
13 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Very quick efficient service
12 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Maria,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Don’t buy from this place
Although the response below states they will refund my money straight away, before I return the Mounjaro Pen 7.5mg I have just had an email from Chris reneging on this. It is just plain nasty. I would have returned the pen which was open in the package and the wrong dosage. PLEASE DONT USE THIS SERVICE!!! It is so upsetting!!! They do not treat customers well?!! I hope they send me the return label soon and give me BACK MY MONEY!!! Chris has reneged on giving me my money back ‘goodwill gesture’ because I posted this review on Trustpilot! They have no right to my money!!!
I would give them -1 if I could. After going through the process and giving them my details and having a consultation with Mani my money was taken. Nothing was posted to me. I had to go through and repeatedly ask for my order. Today I received a battered open box with 7.5mg of Mounjaro instead of 2.5mg which is what I ordered and paid for. The envelope is badly packaged and is warm. I would like my money refunded and I am very upset. Do not buy from this supplier. They don’t care about the customer!!! The response below is disingenuous, the apology is perfunctory and doesn’t amount to a hill of beans!
11 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Gita,
We’re truly sorry to hear about your experience, this is absolutely not the standard we aim to uphold. We completely understand your frustration and appreciate you bringing this to our attention.
Please be assured that such an error is extremely rare, and we’re taking steps to ensure it does not happen again. As a gesture of goodwill, we will refund your payment asap and you won’t be required to return the incorrect delivery first.
Once again, we sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Best wishes,
The My Local Surgery Team
Brilliant!
Brilliant!! Got a consultation in less than an hour. The gentleman I spoke with was very helpful and a prescription issued. How did I not know this existed? Perfect service
11 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Tracey,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Excellent service
Excellent service. Lovely doctor. Quick and easy
10 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Rebecca,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
No waiting for a dr’s appointment and…
No waiting for a dr’s appointment and don’t even need to go to the pharmacy. Video consultation within an hour and prescription will arrive tomorrow.
10 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Kim,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Brilliant service
Brilliant service. Quick video call within an hour. Antibiotics delivered to my door next day
10 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Julie,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Antwoord van My Local Surgery
Hello,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
More than 24 h and no medication …
Video consultation without seeing a person. They said medication will arrive in the next 24 hours. It's been more than 24 hours now and no medication. This was treatment needed for an acute issue for a child! Appalling!
4 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Ana,
Thank you for your feedback and for giving us the opportunity to address your concerns. Please be assured that your prescription was dispatched on the same day, however, as the 24-hour guaranteed delivery option was not selected, standard delivery may take a little longer.
We sincerely apologise for the inconvenience and frustration this has caused, especially when your child is unwell. We completely understand how stressful this situation must be for you and we want to support you in any way we can. If you would like, we can send a replacement via first-class delivery to ensure it reaches you as quickly as possible.
For future reference, our dedicated customer service team is always available, and contacting them directly will help resolve any issues quickly.
We truly appreciate your understanding and patience, and please let us know how you would like to proceed so we can assist you straight away.
Best regards,
The My Local Surgery Team
Antwoord van My Local Surgery
Hello Julie,
Thank you so much for your positive feedback! We’re delighted to hear that you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Amazing service
Amazing service, I received an online video consultation within an hour, spoke to the doctor via camera, so I knew it was a real person and a qualified clinician. The doctor was very understanding and helpful. I received help within half an hour after the conversation. Brilliant!
5 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Joanna,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our online consultation service. It’s great to know that you felt supported and received timely care from our clinician.
Your kind words mean a lot to our team, and we’re glad we could help. If you ever need assistance again, please don’t hesitate to reach out.
Best wishes,
The My Local Surgery Team
No show
Booked for a call and no one showed up. Getting very frustrated with healthcare services as my GP refuses to see me and it’s difficult to get to my local pharmacist. Was not contacted to be informed that no one could make my appointment either.
4 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Billie,
Thank you for sharing your feedback and giving us the opportunity to resolve this. First, I would like to sincerely apologise for the experience you’ve had and for the inconvenience and frustration this has caused. This is not the standard of service we aim to provide our valued customers, and we are committed to improving our processes to prevent this from happening again.
We did rearrange your appointment, but we understand that you were unavailable for the consultation. To resolve this promptly, please let us know a convenient time for you, and we will ensure your next session goes smoothly without any issues.
Also, for future reference, our dedicated customer service team is always available, and contacting them directly can help resolve any issues quickly. Your satisfaction is very important to us, and we hope that we can turn this experience around for you.
Thank you again for your patience and understanding. We truly appreciate your trust in us and look forward to providing you with a seamless experience going forward
Best regards,
The My Local Surgery Team
Easy to access
Easy to access, not a scam site. Highly recommend for the adults who struggles to get a gp appointment. Very comfy.
28 november 2024
Antwoord van My Local Surgery
Hello Haley,
Thank you for your kind words and recommendation! We’re so glad to hear you found our service easy to access and reassuring to use. Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment.
We really appreciate your support!
Best wishes,
The My Local Surgery Team
Antwoord van My Local Surgery
Hello Emillie,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
An excellent video consultation…
An excellent video consultation service.
The antibiotics for my sinusitis were delivered to my house.
This service needs to be more widely advertised.
26 oktober 2025
Antwoord van My Local Surgery
Hello Nia,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Thank you for a brilliant service
Thank you for a brilliant service. I didn't want to bother my surgery but was also at the end of my tether after suffering for 6 weeks of sinusitis symptoms. Arranged the call, a lovely lady spoke with me and antibiotics arriving tomorrow. Thank you for this service!
27 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Sarah,
Thank you so much for your kind words and for sharing your feedback. We’re really glad our service could help, especially after you’d been feeling unwell for so long. It’s great to hear that your consultation went smoothly and that you received your prescription on time.
We hope you start feeling much better very soon, and we truly appreciate you taking the time to share your experience!
Best wishes,
The My Local Surgery Team
This is one of the best services…
This is one of the best services around, it has really helped me in so many situations. So impossible to get a GP appointment, with this service you can book online for a consult and save yourself having to physically go somewhere especially if feeling unwell and then they post the antibiotics to you!
Honestly it is so convenient and also I find the pharmacists who talk to you are actually so much kinder and more thorough than many GPs I’ve seen, today I saw Brijesh Thaker and he was so kind and was so helpful, he would go through all the other possible diagnoses and ask me a lot of questions and signpost me to worrying symptoms too - much more detail than any GP has ever been with me. Thank you!
21 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Christy,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Brilliant experience
Brilliant, fast and effective service. A lot quicker than going back to GP!
20 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Olivia,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Antwoord van My Local Surgery
Hello Angie,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
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