Don't use it if you expect to get medication that day from a local pharmacy, as your surgery would do. I was not told before the consultation that any prescription would have to be couriered to me ov... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Amazing! Instead of having to wait for and attend a G.P. Appointment, I spoke to a lovely pharmacist who went though my symptoms and prescribed me the appropriate medication. It’ll be here tomorrow so... Toon meer
Bedrijf heeft geantwoord
Had not heard about this service until today, and it is so great! I have mobility issues and find getting to my GP difficult. With this I had an appointment within 30 minutes and I didn’t need to leav... Toon meer
Bedrijf heeft geantwoord
What a great service , who ever set this service up thank you so much , so much easier than going through health centres and GPs I work 12 hour shifts and are not always able to go Gp or health centre... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Contactgegevens
Verenigd Koninkrijk
- mylocalsurgery.co.uk
4,4
Uitstekend
525 reviews
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Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Fantastic service
Fantastic service. Quick and efficient. Friendly and caring professional. Thank you
6 maart 2026
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello
Thank you so much for your kind words. We’re really glad to hear that you had a positive experience with our service. Your feedback truly means a lot to us!
If you ever need any assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best Regards,
The My Local Surgery Team
Antwoord van My Local Surgery
Hello Katie,
Thanks for your feedback! We’re glad the process was quick and easy. If you ever need assistance in the future, we’re always here to help
Regards,
The My Local Surgery Team
helpfull
kind, listened and helped me get the meds i needed for my tonsillitis. was appreciated when surgerys are hard to get appointments.
22 februari 2026
Antwoord van My Local Surgery
Hello Emma,
Thank you so much for your kind feedback! We're glad we could assist you in getting the medication you needed, especially during a time when appointments can be difficult to secure. Wishing you a smooth and speedy recovery!
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Excellent service
2 maart 2026
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Stefanie,
Thank you for your kind words! We’re delighted to hear you had an excellent experience.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Good alternative to GP.
22 februari 2026
Antwoord van My Local Surgery
Hello Brian,
Thank you so much for sharing your experience with us.
We truly appreciate your recommendation and are pleased we could offer a convenient alternative to GP appointments for suitable medical concerns. If you ever need support again, please don’t hesitate to get in touch — we’re always here to help
Best wishes,
The My Local Surgery
This is very quick service to help us…
This is very quick service to help us with our needs.
27 februari 2026
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Jhen,
Thank you for your feedback! We’re glad to hear that our service was able to help you quickly and meet your needs.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
What an amazing service
What an amazing service. I was offered a consultation on the same day and sent the necessary treatment for next day delivery. Thanks to Dan who was lovely and professional.
Update: changed to 4 stars as I was told my antibiotics would be delivered next day, only to be informed by the courier there’s been a 48hour delay which is less than ideal as you want to treat infections as soon as possible. Such a shame, perhaps this is more the fault of the courier than the surgery.
25 februari 2026
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello,
Thank you so much for taking the time to share this feedback, it really means a lot to us. Your support and kind words are truly appreciated. If you ever need assistance in the future, please don’t hesitate to get in touch
Best Wishes,
The My Local Surgery Team
Quick and Easy way to access help with common ailments
What a quick and easy way to talk to a pharmacist! Brilliant service I will recommend to anyone who will listen
25 februari 2026
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Phoebe,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Great service quick and easy to use for…
Great service quick and easy to use for common conditions.
20 februari 2026
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Hale,
Thank you so much for your kind feedback! We’re really pleased to hear that you found our service quick and easy to use. Providing convenient and reliable support for common conditions is exactly what we aim for, so it’s great to know we met your expectations.
If you ever need any further assistance, please don’t hesitate to reach out, we’re always happy to help.
Kind Regards,
The My Local Surgery Team
Super fast
Super fast, simple consultation with extremely friendly professional who advised to pay the prescription charge via a link sent and delivery will be made the next day. Couldn't have been more simple and easy!
18 februari 2026
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Shahana,
Thank you so much for your lovely feedback! We’re thrilled to hear that you found the consultation super fast and easy, and that our team was helpful and friendly. 😊 We always aim to make the process as simple as possible, so it’s great to know it worked well for you.
We’re here whenever you need us again!
Best Regards,
The My Local Surgery Team
Quick efficient friendly personable…
Quick efficient friendly personable experience Dally (I hope I spelled correctly) was really lovely and I cannot believe I got medication delivered to my home. What a brilliant service.
17 februari 2026
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Lisa,
Thank you so much for taking the time to share this feedback, it really means a lot to us. Your support and kind words are truly appreciated. If you ever need assistance in the future, please don’t hesitate to get in touch
Best Wishes,
The My Local Surgery Team
Very helpful and friendly staff.
16 februari 2026
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello
Thank you so much for taking the time to share this feedback, it really means a lot to us. Your support and kind words are truly appreciated. If you ever need assistance in the future, please don’t hesitate to get in touch
Best Wishes,
The My Local Surgery Team
It was my first time using this…
It was my first time using this service. It’s was very easy to do. A great service. I will use it again.
13 februari 2026
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Debbie,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Not a suitable service for acute infections
The video consult service is good. However, it is an inappropriate method for UTI’s, when an antibiotic is needed; it is just not suitable to have wait 30 hours to receive the medication. What one would expect is to receive a QR code & then the patient could immediately go and collect the medication from a local pharmacy. Having to wait it out for a next day courier service delivery -is just not suitable for the management of bacterial infections.
11 februari 2026
Review zonder uitnodiging
Antwoord van My Local Surgery
Thank you for your kind words about the consultation experience, and for taking the time to share such considered feedback.
You raise a genuinely valid point about the nature of bacterial infections and the urgency they can require. We'd like to clarify that our service is designed primarily for patients who prefer the convenience of home delivery; for example, those managing ongoing conditions or who have difficulty accessing a pharmacy in person. For acute infections where speed is critical, a walk-in pharmacy or GP surgery (if appointments are available) will often be the faster route, and we'd always encourage patients to choose whichever option gets them care most quickly.
On the QR code suggestion: this touches on a meaningful gap in how digital pharmacy services currently integrate with the wider dispensing network. It isn't something we're able to offer at present. Please note that pharmacy first is available at your local pharmacy; so if you're able to visit your Pharmacy, you don't need to use our service to speak to a pharmacist.
We're sorry the service didn't meet your needs on this occasion, and we hope you're feeling better soon. If you'd like to discuss your experience further, please do get in touch.
Antwoord van My Local Surgery
Hello Hainon,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Appalling service
Appalling service, meeting the pharmacist was good, prescribed antibiotics as I was unwell and I am an asthmatic. They have taken 46 hours to get to me. I have two pharmacy shops around the corner from where I live. Why did they get delivered by a courier. Waste of money and dangerous for people who need medication asap. Won’t use again. I hate to think how much it cost, a waste of tax payers money
9 februari 2026
Review zonder uitnodiging
Antwoord van My Local Surgery
Thank you for sharing your experience. We're sorry to hear the timing of your delivery caused you distress, particularly when you were feeling unwell.
To provide some context: our same-day dispatch cut-off is 4pm, which is clearly stated on our website. As your consultation took place after this time, your medication was dispatched the following business day. We're sorry if this wasn't clear to you at the point of booking.
It's also worth clarifying that My Local Surgery is a private service and operates entirely independently of NHS pharmacy funding, so there is no cost to taxpayers.
Our service is designed for people who prefer remote consultations and home delivery; it isn't a replacement for walk-in pharmacy access, which remains available to you locally. We'd always encourage patients to use whichever route gets them care fastest, and if your need is urgent, a local pharmacy will often be the right choice.
We're glad the pharmacist was able to help you, and we hope you're feeling better. If you'd like to discuss your experience further, please don't hesitate to contact us directly.
Impressed!
Quick and easy access to a pharmacist who listened to my symptoms and prescribed appropriately. Great service!
10 februari 2026
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Lynn,
Thank you so much for your kind and encouraging feedback. We’re really pleased to hear that your experience with our service was a positive one. Knowing that we were able to support you means a great deal to us, and we truly appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Warmest wishes,
The My Local Surgery Team
Excellent
Excellent. Quick and easy. Video call with pharmacist who prescribed my meds and they came in post the next day
6 februari 2026
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Steve,
Thank you so much for your kind and encouraging feedback. We’re really pleased to hear that your experience with our service was a positive one. Knowing that we were able to support you means a great deal to us, and we truly appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch
Warmest wishes,
The My Local Surgery Team
Prescription never received
The appointment through My Local Surgery was quick and efficient. However, I was told I'd receive my prescription within 24h and am yet to receive it, 4 days later. I've been in quite a lot of pain and discomfort since then and will probably have to book another appointment as the situation has now worsened. There doesn't seem to be anywhere to raise this issue on the My Local Surgery link I got from my GP nor online. Of course I've already paid for this. This is quite unacceptable.
2 februari 2026
Review zonder uitnodiging
Antwoord van My Local Surgery
Hi Annie,
Thank you for bringing this matter to our attention. Our CTO has already been in contact with you regarding this issue; however, I wanted to personally respond on behalf of our team.
Please accept my sincere apologies that our service fell short on this occasion. Your order was dispatched in good faith via DPD’s 24-hour service on 2 February. Regrettably, it appears the parcel became delayed within their network from 3 February onwards, and we were not notified of this at the time.
While we recently transitioned to DPD following similar issues experienced with Royal Mail, we fully acknowledge that the responsibility for ensuring your medication is delivered safely and promptly rests with us. I am truly sorry that we did not meet this responsibility and that this situation has contributed to a worsening of your condition.
A full refund for your order was processed on 6 February. Unfortunately, arranging a replacement prescription would still require additional time to process. Given the urgency of your situation, we would therefore strongly recommend visiting a local pharmacy, such as Boots or Superdrug, where you can discuss your symptoms and obtain the medication you need as soon as possible.
Once again, please accept our sincere apologies. We are currently reviewing this incident with DPD to understand what went wrong and to implement measures aimed at preventing similar delays for our patients in the future.
Best wishes,
The My Local Surgery Team
Can only but agree with other reviews
Can only but agree with other reviews. Excellent professional service. No waiting around, good advice and prompt action. I'm very impressed!
6 februari 2026
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Gordon,
Thank you so much for your kind and encouraging feedback. We’re really pleased to hear that your experience with our service was a positive one. Knowing that we were able to support you means a great deal to us, and we truly appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch
Warmest wishes,
The My Local Surgery Team
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