My Vpro Reviews 

Have been ordering from this website for about 8 years without any problems until my last order. USPS lost the package and I reached out to the company for help not thinking it would be a problem since I also paid for shipping insurance. Asked for another order or refund due to not receiving the product. Offered a contact number for our package delivery number as well as proof that it wasn’t delivered. Was blown off with zero help and told to file a claim with usps. Shouldn’t you try to do anything from your end considering I paid for the additional insurance. I paid for everything and it shouldn’t be on your customers to take care of everything on their end. Absolute garbage

Placed an order for a vape mod & some 21700 batteries. The website accepts my payment & the next day I receive a message stating they're out of stock on the batteries. So they offer to either issue me a refund on the batteries, or I could alternatively order cheaper 18650 batteries, and they'd issue me a refund for the price difference.

Now here's where things go from an unpleasant experience to a bad experience. In this same email, it states that the 18650 batteries are a better match since the 21700 batteries aren't compatible with the vape mod I ordered. Now I'm confused because the vape mod I ordered does in fact support both 21700 batteries & 18650 batteries (using adapter sleeves which are included with the vape mod). So now I'm worried that I ordered the wrong vape mod!

I responded to their email expressing my confusion. Alex Montes (one of their staff members) responds & states the vape mod I ordered does in fact support 21700 batteries.

I advised Alex to forget about the batteries & instead I'd purchase an RTA.
It took Alex close to three hours before he sent me the invoice, so I could pay them the amount owing. That's practically half a business day!

The only reason I did business with them is because they're the only ones who had my vape mod in stock & I wanted this vape mod. But their Customer Service is atrocious! They're very slow to respond to emails & their e-commerce platform (website) never should have allowed me to process that original order, if they were out of stock on the batteries.

It was my first & last order with them. I do not recommend doing business with them. I only gave them two stars, because in the end I got what I wanted (my vape mod & RTA) & shipping was fast.

Placed an order on 03/05/25 and got an order confirmation. As of today (03/09/25) checked their website for a status and it said the order was "Unfulfilled". They have an "instant chat" option but I never got a response. I'm trying to understand why a product that showed as being in-stock has not been processed for shipment after 4 days. I've ordered from them multiple times in the past and never had an issue. Will wait a few more days before stopping payment on credit card.

Really great service so far. I have used them twice for juice and hardware. So far so good. Fast shipping and reasonable prices.

There was an error in my shipment but vpro did correct by sending two free vapes in my future order. Only complaint now is not being able to redeem the loyalty points like free shipping and discount code for $6 off. Also a few of the vapes stopped working after a week.

Ordered a vape from them. The insides were rattling and the sensor seemed faulty, as it didn't recognize my 510 cartridges. I asked if I could return or get a refund with photos and a video. They said no since I opened the box, as mentioned in the policy...How am I supposed to know if the device works if I don't open the box? I'm left with a faulty vape battery and down $25.

I have made several orders from myVpro, before they closed and 2 times since they reopened, they shipped my orders very fast, 1st I got the first Vandy Vape Pulse aoi for $29 and a few months later I ordered the Vandy Vape Pulse 2 aio which is as good an aoi you can get, it has a great rbt and is water and shoch proof ip67 rating

Never received package customer service is useless. Shipping insurance is just a gimmick to get an extra buck cuz they have done nothing to help me.

I ordered a multi vape and flavors for personal use. I expected to have them last week. Tried their black message bubble and it was a redirect to a phone call. I have no clue if this place is legit because reviews and buisness looked like it was. Not sure if i got riped off by china again or not.

I placed an order, and only received 2 items I had originally ordered but was charged for all the items. I placed a request for contact on their website and told them that the pods they sent me were not what they showed on their page and that I specifically wanted the side fill pods. They told me they don't have them and I've sent about 7 follow up emails with Courtney in "customer service" and have heard Nothing back, almost like they took my money and ran!

Decent prices but they pull the Ebay trick and print a label the day after you order, take their time getting it to the post office and then it just looks like usps sucks not them.

First time was great. Now the 2nd time. I paid for faster shipping. It has now been over 10 days since I ordered. And all they want to say is that it is on the way. I have updates....and it hasn't left from where they dropped off. They refuse to resend what I purchased. And refuse to refund me my money. They just keep making excuses. It's on the way. They refuse to reimburse me for the shipping. Or anything. Worst experience ever. And just to say....my daughter ordered from shien at the same time. And that arrived already. Myvpro is in Illinois and I'm in wisconsin. It shouldn't take this long. Still don't have my package or my money

Best of the best!

Listen up, fam! If you’re all about those sweet, sweet clouds and flavor-packed hits, My VPro is the real deal. 🌬️💨
First off, their selection? Chef’s kiss. It’s like stepping into a vape wonderland. From sleek pod systems that fit in your pocket to high-powered mods that’ll make your inner geek squeal, they’ve got it all. And let’s be real, aesthetics matter. My VPro’s got the drip—whether you’re into minimalist chic or neon cyberpunk vibes.
Now, prices. Brace yourselves. My wallet does a happy dance every time I hit their site. Seriously, it’s like they’ve cracked the code to affordable vaping. You won’t find better deals without summoning a vape genie. 💸
Shipping? Oh, they’ve got that on lockdown. Lightning-fast delivery—I’m talking Usain Bolt speed. No more staring at the mailbox like a lovesick puppy. And guess what? Shipping costs won’t wreck your budget. It’s like My VPro whispers, “Hey, we gotchu.”
Quality? Immaculate. Not a single leaky tank or wonky coil. They’re like the Marie Kondo of vape gear—everything sparks joy. 🌟
So, fellow vapers, if you want the trifecta—selection, prices, and service—hit up My VPro. Your clouds will thank you. 🙌
Stay lit, my friends! 🔥
Tammy Riley

Can't say enough about this company!! My order ALWAYS gets processed so quick!! I love the loyalty point system they have!! It's very helpful when low on funds!! Prices are amazing!! Selection can't be beat!! My order I received today got here pretty quick and I appreciate the freebies included in my order!! You guys rock!! Thanks for everything!!

I've made about five orders with them, multiple different liquids and pods each time. Every order has been correct and usually arrives before the estimated arrival. I've tried 3 or 4 other places online that all had weird complications or annoyances, but I've had none of that here. They even have responsive customer service. This is the best online vape store in my opinion.

This is my first review ever but I feel it’s necessary to warn other customers before hand. This was my first and last time I will ever do business with this company. This was my experience tried placing an order online website has some kind of bug where you need to refresh the page first to actually check out I had to call them to get this instruction. Not a big deal I placed my order paid extra for faster shipping I immediately received a email saying a shipping label was created with a tracking number I wait 5 business days with zero update call the company again Againto ask about my order got a line the UPS must have lost the package and they will cancel and ship the item again. Received my package in a few days after that the item I ordered was a candy vape AIO v2 kit and two 1860 batteries after shipping and a few other fees it came out to $106. The Mod I received has a factory defect it randomly just fires until it times out and the only way to stop it is to pull the battery. I called myVPro to tell them about the issue and get a refund or a replacement or something was told I needed to call Vandy vape customer service to resolve the issue even though there website claims they have a 30 day return policy. So okay I try and go to Vandy vapes website to get the warranty contact info and the website is completely shutdown I call back to myVPro and they say they are worried that Vandy vape might have closed up shop but would offer a store credit or another device I say okay and ask about another device they carry he says to hold two minutes he will check the back to see if they have it. I’m on hold for a few minutes and the phone just hangs up I call back he says hello I say hey this is my name and the phone disconnects again this happened like five time so I’m guessing he just keeps hanging up on me. So this is my experience with myVPro just be warned. I normally use element vape I have used them for years without issue but they were out of stock and myVPro had it in stock. I guess I should have just waited.

Awesome Customer service, had an issue with my order Was solved Immediately after 2 calls.

Yet to receive my package but im excited.

I recently stumbled upon My Vpro online and wish I had long ago. Excellent prices, earlier than expected shipment, great products! I will definitely be a repeat customer and will be sending friends to them. Thanks!

I ordered April 23rd 2024 at 11pm through the Sezzle app. my order consisted of 1 dry herb day pipe 2 on clearance vape pod kits 1 geek vape and 1 vaporesso and 1 bottle of nicsalt ejuice. on April 25th at 11am I received my order so exactly 36hrs later it was at my door and was exactly what I ordered. the 2 vape kits cost me $10.00 total and were the vapes, 2 coils, charging cables, warranty cards, and still in wrapped up package. I can't see how the experience could get better. on sale prices, no crazy high tax, 36hr delivery time. I'll be a repeat customer for a long time to come. thanks
*update*
I still feel that the order was delivered in a very fast manner. the order was correct. however my wife ordered a dry herb pipe that was in the electronic dry herb selection of pipes and turned out not to be. so I started a return which was a confusing and crap experience to start with. the reply emails from some woman were short and rude. they provided a shipping label, received the return, then 2 days later after no email to confirm they received it I sent an email to them. finally I received a reply that the return was received and refund was to be initiated minus the shipping cost. so for a $39 pipe that wasn't used and returned in its original packaging I was refunded $24. shady