Some processes were good, but very long delays in responses. A couple of times it seemed as though my phone number was blocked and I had to go round the houses to get a response as there was absolutel... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Both of the people i spoke to were calm understanding and very helpful, everything was explained simply, slowly and clearly. The gentleman helped me set up online so i can access my claim details at... Toon meer
I’ve had an amazing experience with NAL. I had a car accident in September 2024, I got hit head on and me and the other party where insured by the same company and they started to become a bit hard wo... Toon meer
Bedrijf heeft geantwoord
First of all I would like to thank Shane for all his help, understanding and patience throughout my claim. A lot of communicating was done through the Portal in My Account & Message Hub, also some... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over National Accident Law
Geschreven door het bedrijf
At National Accident Law, we’re completely focused on you and your personal injury claim.
From initial claim to case conclusion, we’ll support you every step of the way. We’ve taken the best of many years’ legal expertise and combined it with a fresh approach to compensation. One delivered with compassion and care.
We believe that if you've had an injury and it feels wrong, it probably is - and we're committed to getting you the best possible support to help make it right.
Over the last 28 years, we’ve helped hundreds of people each day who've been injured in accidents that were not their fault.
Start your claim online
We offer help with:
- Road Traffic Accident claims
- Injuries at work claims
- Injuries in public claims
See what’s happening with your claim
Our straightforward legal advice is built around you. The MyAccount portal gives our customers 24/7 access to your claim including updates, progress and messages.
“It’s been an emotional rollercoaster. I called National Accident Law because I felt what happened to me wasn’t right, so I’m relieved that they were able to help me with a successful claim. I’d recommend them to others.”
– Steve, from Sapcote, Leicester
If you’ve been involved in an accident that wasn’t your fault, speak to us today.
We’re here to help. We’re National Accident Law.
Start your claim online
Access to ‘MyAccount’
Geschreven door het bedrijf
- Get 24/7 access to your case
- National Accident Law provides customers with access to MyAccount, an online portal giving you 24/7 access to your case. It allows you to view progress, respond to requests and message your case handler. We make it simple and easy for you to stay up to date with how your claim is progressing.
Our No Win No Fee Guarantee
You won’t pay anything if your claim does not win
A no win no fee claim means that there are no upfront costs to pay. Our no win no fee lawyers will take up the case on your behalf and if the claim fails, there's nothing for you to pay providing you have the appropriate insurance in place.
Speak to use today to start your personal injury claim.
Speak to use today to start your personal injury claim.
Contactgegevens
Verenigd Koninkrijk
- national-accident-law.co.uk
4,3
Uitstekend
2K reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Swift, simple and informative experience
Both of the people i spoke to were calm understanding and very helpful, everything was explained simply, slowly and clearly.
The gentleman helped me set up online so i can access my claim details at anytime which was a great help too..
I was quite anxious about making the call but by the end felt at ease..
23 maart 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The lady that was helping me on the…
The lady that was helping me on the phone was very helpful. She was very clear and I understood every word that she said easily.
19 maart 2026
Antwoord van National Accident Law
Hi there - it's great to hear from you!
Feedback is important to us - thank you so much for taking the time to leave your review.
We're so glad to hear that you have been happy with the service you received from us and will be sure to share your kind comments with Caroline.
Kind regards,
The Client Resolution Team at National Accident Law
Had really friendly staff
Had really friendly and understanding staff i spoke too, super helpful and talked me through everything super clearly.
20 maart 2026
Antwoord van National Accident Law
Good morning,
Thank you for taking the time to leave your review.
I'm so glad to hear you had a great experience with National Accident Law. We strive for excellence in our customer service and it's fantastic that we were able to deliver this for you.
Thank you again, we wish you all the best.
Kind Regards,
The Client Resolution Team at National Accident Law
Very professional and communicative
Very professional and communicative, very efficient
20 maart 2026
Review zonder uitnodiging
Antwoord van National Accident Law
Good morning,
This positive review means a lot to us, so thank you for sharing your feedback.
I'm thrilled to hear that you had a positive experience with Shaun here at National Accident Law. We put our customers at the heart of everything we do and I am happy to see that your experience reflects that. I'll pass your kind words onto him.
Thanks again, and we wish you all the best moving forward.
Kind Regards,
The Client Resolution Team at National Accident Law
The two guys I spoke to were very…
The two guys I spoke to were very helpful informative and polite
19 maart 2026
Antwoord van National Accident Law
Hi there,
Feedback is important to us - thank you so much for taking the time to leave your review.
We're so glad to hear that you have been happy with the service you received from us and will be sure to share your kind comments with those responsible.
Kind regards,
The Client Resolution Team at National Accident Law
I have had a good service providers…
I have had a good service providers thanks
16 maart 2026
Review zonder uitnodiging
Antwoord van National Accident Law
Hi there,
Thanks for sharing such great feedback with us, we appreciate you taking the time out to do so.
It means a lot that you've had such a positive experience with National Accident Law. We're dedicated to providing excellent customer service, and it's great to hear that we hit the mark for you on this occasion.
We are unable to locate your file based on the information we have and would be grateful if you could provide further information to allow us to locate your case, if you are happy to do so. Please email us at resolutionteam@national-accident-law.co.uk. We will pass on your kind words.
We hope to hear from you soon.
Kind regards,
The Client Resolution Team at National Accident Law
A mixed review
Some processes were good, but very long delays in responses. A couple of times it seemed as though my phone number was blocked and I had to go round the houses to get a response as there was absolutely no other way to speak to a real person or get an answer/update - I had to pretend to be a new customer! Also, my chiropractor has told me that the MRI I was sent for was for the wrong part of my back. However, towards the end of the process the communication was much better and I appreciate the help in securing the compensation.
19 maart 2026
Review zonder uitnodiging
Antwoord van National Accident Law
Hello there,
Thank you for taking the time to leave your review.
We appreciate the 3 star review, and we would love more information to know how we could achieve a 5 in the future.
Please feel free to share your thoughts with us at resolutionteam@national-accident-law.co.uk.
Thank you.
Kind regards,
The Client Resolution Team at National Accident Law
I’ve had an amazing experience with…
I’ve had an amazing experience with NAL. I had a car accident in September 2024, I got hit head on and me and the other party where insured by the same company and they started to become a bit hard work to deal with. So I decided to use NAL, they managed to get me £10,000 more compensation than the insurers originally offered. It’s been a long process but well worth the wait, thank you!!
17 maart 2026
Review zonder uitnodiging
Antwoord van National Accident Law
Good afternoon,
This positive review means a lot to us, so thank you for sharing your feedback.
I'm thrilled to hear that you have had a great experience with us and we're glad to have helped you on your journey to recovery. Putting our customers first is what we do, and it's great to see that shine through in your experience.
Thanks again, and take care.
Kind regards,
The Client Resolution Team at National Accident Law
National accident law has been amazing
National accident law has been amazing, Caroline made everything so easy and smooth usually this sort of stuff is so stressful and i honestly can say that im glad i chose to go with this company very professional.
Thanks Caroline
18 maart 2026
Review zonder uitnodiging
Antwoord van National Accident Law
Good morning,
This positive review means a lot to us, so thank you for sharing your feedback.
I'm thrilled to hear that you had a positive experience with Caroline here at National Accident Law. We put our customers at the heart of everything we do and I am happy to see that your experience reflects that. I'll pass your kind words onto her.
Thanks again, and we wish you all the best moving forward.
Kind Regards,
The Client Resolution Team at National Accident Law
First call can be daunting- staff on…
First call can be daunting- staff on phone for initial contact have been incredibly helpful and reassuring
18 maart 2026
Antwoord van National Accident Law
Hello Rebecca,
Thank you for taking the time to leave your review.
I'm happy to hear that you had a good experience with National Accident Law. We prioritise our consumers in all we do, and I'm pleased to see that it shows in your experience.
Thanks again, and take care.
Kind Regards,
The Client Resolution Team at National Accident Law
Very easy to deal with
18 maart 2026
Review zonder uitnodiging
Antwoord van National Accident Law
Good afternoon,
Thank you for taking the time to leave your positive review - we really appreciate it!
Best wishes,
The Client Resolution Team at National Accident Law
Unbelievably terrible experience with…
Unbelievably terrible experience with this company despite raising complaints. Complaints/resolutions team just direct you back to the handlers who do not communicate and are extremely slow at getting things done. My clam involves an accident that took place in 2023 and the claim is still ongoing in 2026!! There are no major disputes with liability and the third party have made some offers. I even decided to accept an offer that is lower than the recommended amount, just so that I can conclude the matter and not have to deal with NAL anymore. Communication and professionalism is extremely bad. Very slow at getting this done. Had I known I would have never chosen this company- so I absolutely DO NOT recommend. I’ve accepted an offer and still chasing the handler to respond and finalise things- terrible and quite traumatic experience!
18 maart 2026
Review zonder uitnodiging
Antwoord van National Accident Law
Hello,
Thank you for taking the time to provide us with feedback,
We take your feedback very seriously and in order for us to look into this matter, I would be grateful if you can provide us with more details via email at resolutionteam@national-accident-law.co.uk in order for us to investigate further.
Kind regards,
The Client Resolution Team at National Accident Law
Caroline was a significant help!
Caroline was a significant help throughout the whole claim start to finish, i cannot thank her enough. demonstrates good communication and is overall a pleasure to have dealt with. keep doing what your doing!
18 maart 2026
Review zonder uitnodiging
Antwoord van National Accident Law
Hi there - it's great to hear from you!
Feedback is important to us - thank you so much for taking the time to leave your review.
We're so glad to hear that you have been happy with the service you received from us and will be sure to share your kind comments with Caroline.
Kind regards,
The Client Resolution Team at National Accident Law
I had Dayna as my advisor and she…
I had Dayna as my advisor and she supported me the whole way through the process and was able to keep me fully updated on the progress of my claim.
Thankyou so much for great customer service
18 maart 2026
Review zonder uitnodiging
Antwoord van National Accident Law
Good Afternoon,
Thank you so much for taking the time to leave your review and share your positive comments with us.
We're thrilled to hear that you have been happy with the service you received from us and will be sure to share your kind comments with Dayna.
Thanks again - we wish you all the best moving forwards.
Kind regards,
The Client Resolution Team at National Accident Law
They help so much they understand what…
They help so much they understand what your going through and you never give up on expectations
17 maart 2026
Review zonder uitnodiging
Antwoord van National Accident Law
Hello there,
Thanks for sharing such great feedback with us, we appreciate you taking the time out to do so.
It means a lot that you've had such a positive experience with National Accident Law. We're dedicated to providing excellent customer service, and it's great to hear that we hit the mark for you on this occasion.
We are unable to locate your file based on the information we have and would be grateful if you could provide further information to allow us to locate your case, if you are happy to do so. Please email us at resolutionteam@national-accident-law.co.uk. We will pass on your kind words.
We hope to hear from you soon.
Kind regards,
The Client Resolution Team at National Accident Law
Antwoord van National Accident Law
Hi there,
Thank you so much for taking the time to leave your review and share your positive comments with us. We're delighted to hear that you have been happy with the service you've received from us so far.
Thanks again - we wish you all the best moving forwards.
Kind regards,
The Client Resolution Team at National Accident Law
Antwoord van National Accident Law
Good afternoon,
Thank you for taking the time to leave your positive review - we really appreciate it!
Best wishes,
The Client Resolution Team at National Accident Law
Excellent service
Excellent service! The team was very helpful and professional from the beginning. They were always available on the phone and guided me through every step of the accident injury claim process. They explained everything clearly and made sure I understood my rights and what I was entitled to. Thanks to their support, the whole process was much easier and less stressful. I highly recommend them to anyone who needs help with an accident or injury claim.
16 maart 2026
Antwoord van National Accident Law
Good afternoon,
It's great to hear from you - thank you for taking the time to leave us such a positive review.
We're delighted to hear that you have been pleased with the service you have received and wish you all the best moving on from your accident.
Kind regards,
The Client Resolution Team at National Accident Law
Antwoord van National Accident Law
Hello there,
Thank you for taking the time to leave your review.
I'm happy to hear that you had a good experience with National Accident Law. We prioritise our consumers in all we do, and I'm pleased to see that it shows in your experience.
Thanks again, and take care.
Kind Regards,
The Client Resolution Team at National Accident Law
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