Awful experience. Booked the EPC online and paid £79, received a confirmation e mail that is where things went downhill. Next day I received no call from Nationwide EPC as promised to book an appointm... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
They called immediately, booked in for doing EPC the following day. Turned up on time, got on with the job, no nonsense, and sent the completed certificate 1st thing in the morning on the day after su... Toon meer
Bedrijf heeft geantwoord
I had real problems with them my house is for sale, I needed the EPC done as I paid online and received a email stating thanks for your order. I then had no reply from them to make an appointment fo... Toon meer
Bedrijf heeft geantwoord
Your representative was up to speed and he went around the house in a methodical manner. The results were issued the same day.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
5D The Tanneries, PO14 4AR, Titchfield, Verenigd Koninkrijk
- 0203 327 2173
- info@nationwideepc.com
- nationwideepc.com
4,6
Uitstekend
6K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Great service, reasonably priced…
Very easy to book and reasonably priced. EPC was online within 2 days. Great service!…
17 april 2026
Simple to book
Simple to book. Auditor turned up following day on time, was friendly and very efficient.
19 april 2026
Awful experience
Awful experience. Booked the EPC online and paid £79, received a confirmation e mail that is where things went downhill. Next day I received no call from Nationwide EPC as promised to book an appointment. At 4pm after speaking to 3 different people, 2 failed return calls, being accused of having not ordered one or paid, I eventually got an appointment for 10am next morning. I got 2 e mails confirming 2 different assessors names would be attending🤷♂️. Next morning nobody came at 10am. Another 2 phone calls later someone arrived at 11.40am. No word of apology for being late or for the inconvenience and stress called. The actual assessment was somewhat rushed and amateurish, something I’m sure I could have done myself given a ticklish. Overall comment, the admin processes and Customer Service levels from Nationwide APC is appalling and needs looking at.
8 april 2026
Antwoord van Nationwide EPC
Hi Melanie,
I am really, really sorry to hear about your experience, and I want to sincerely apologise for the stress, frustration, and inconvenience this clearly caused you. This is absolutely not the standard of service we aim to provide, and I completely understand why you are disappointed.
The issues you’ve described with missed communication, conflicting information, appointment confusion, and the late arrival of the assessor are unacceptable, and I am truly sorry you had to chase this so many times and deal with such a poor level of service. I also want to apologise that you didn’t receive the professionalism and reassurance you should have had throughout the process.
Your feedback has been taken very seriously, and we will be investigating this internally to understand exactly what went wrong so improvements can be made to prevent anything like this happening again.
If there is anything further you need or if you would like us to look into this further for you directly, please don’t hesitate to contact us at info@propcert.co.uk
, and we will do everything we can to assist.
Again, I am truly sorry for the experience you’ve had and the inconvenience caused.
Kind regards,
Hayley
Customer Service Manager
Your representative was up to speed…
Your representative was up to speed and he went around the house in a methodical manner. The results were issued the same day.
17 april 2026
Antwoord van Nationwide EPC
Hi Ranald,
Thank you for your feedback. I’m really pleased to hear our representative carried out the inspection in a methodical and professional manner.
It’s also great to know the results were issued the same day for you.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Antwoord van Nationwide EPC
Hi Darren,
Thank you for your feedback. I’m really pleased to hear you found the service quick, efficient, and competitively priced.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Antwoord van Nationwide EPC
Hi Alan,
Thank you so much for taking the time to leave a review – we really appreciate it.
I’m really pleased to hear you found our team helpful and responsive, and that communication throughout your experience was good. That’s exactly what we aim for, so it’s great to know we got it right for you.
Thanks again for your feedback and support – it means a lot to the team.
Kind regards,
Hayley
Customer Service Manager
Antwoord van Nationwide EPC
Hi Chris,
Thank you so much for your kind review – we really appreciate you taking the time to leave feedback.
I’m really pleased to hear you found the surveyor friendly and efficient, and that everything met your expectations. That’s exactly the standard we aim to deliver, so it’s great to know we got it right for you.
Thanks again for your support – it means a lot to the team.
Kind regards,
Hayley
Customer Service Manager
I have a couple of issues with the…
I have a couple of issues with the report, I have brought them to the attention of the inspector, but still not corrected. It is quite apparent the inspector has got it wrong!
14 april 2026
Antwoord van Nationwide EPC
Hi Mr Symns,
Thank you for your message, and I’m really sorry to hear there are still issues with your report.
One of our support team members did already send this over to the field worker yesterday to investigate and review the points you raised. Please could I kindly ask you to allow a little time for them to look into this properly and come back with an update.
I have also chased this again this morning to help speed things along for you.
As soon as we have an update, we’ll be in touch straight away. Thank you for your patience while we get this resolved for you.
Kind regards,
Hayley
Customer Service Manager
Antwoord van Nationwide EPC
Hi Mr Butler,
Thank you so much for taking the time to leave a review – we really appreciate it.
I’m really pleased to hear everything was completed quickly and that your report was uploaded the same day. That’s exactly the level of speed and efficiency we aim to deliver, so it’s great to know we got it right for you.
Thanks again for your feedback and support – it means a lot to the team.
Kind regards,
Hayley
Customer Service Manager
The whole process went seemingly well…
The whole process went seemingly well with an easy online process that resulted in a convenient appointment.
The inspection was carried out in a professional manner with sufficient feedback to keep me informed & of any possible improvements that could be made.
12 april 2026
Antwoord van Nationwide EPC
Hi Clive,
Thank you so much for your great review 😊
We’re really pleased to hear the whole process was smooth and convenient for you, and that you found the inspection professional and informative. We always aim to keep customers updated throughout, so it’s great to know that came across well.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
It was a very easy process
It was a very easy process, however once I had paid I heard nothing for a few days and had to call, I was on hold for about 20 mins but once I got through to the lovely girl she sorted my query out and I was contacted almost immediately and the EPC was carried out within the next few days
3 april 2026
Antwoord van Nationwide EPC
Hi Jackie,
Thank you for your review and for taking the time to share your experience 😊
We’re really pleased to hear the process was easy overall and that everything was completed quickly once we got things moving. I’m really sorry you had to chase us and for the delay in getting through on the phone – that’s not the level of service we aim to provide.
I’m glad the team member you spoke to was able to get everything sorted for you promptly afterwards, and I’ll make sure your feedback is shared with the team.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Antwoord van Nationwide EPC
Hi JZ,
Thanks for your review 😊
Great to hear you found the service good and effective – that’s exactly what we aim for!
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
The gentleman came on time
The gentleman came on time, carried out the survey very quickly and efficiently and the results were with me the same day. Thank you Paul
10 april 2026
Antwoord van Nationwide EPC
Hi Coral,
Thank you so much for your lovely review 😊
I’m really pleased to hear the survey was carried out quickly and efficiently, and that you received your results the same day. I’ll also make sure Paul sees your kind feedback – he’ll really appreciate it!
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Fast check out and cleanliness very…
Fast check out and cleanliness very happy with outcome
9 april 2026
Antwoord van Nationwide EPC
Hi Aly,
Thank you for your lovely review 😊
We’re really pleased to hear you were happy with the speed of service and cleanliness, and that the outcome met your expectations.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
It’s been over 2 weeks still have not had the EPC done
I had real problems with them my house is for sale, I needed the EPC done as I paid online and received a email stating thanks for your order. I then had no reply from them to make an appointment for the EPC. I phoned them they said that the engineer would contact me within 24 hrs nobody contacted me I then contacted them again they stated someone would contact me again nothing then I emailed there customer services I received a message after a week asking for my postcode or order number. I urgently need to carry out the EPC not happy at all if someone from there company sees this message my order number is 2567609. I not happy at all :-( it’s giving me a lot of grief I need to forward the EPC certificate to my solicitor. Regards Mohan
I am grateful for Nationwide contacting me and doing the EPC asp. Thank you:-) after seeing my review
23 maart 2026
Review zonder uitnodiging
Antwoord van Nationwide EPC
Hello,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
In order for us to look into this further and assist you as quickly as possible, I have requested some additional details regarding your order. Please could you get back to us at your earliest convenience with this information so we can investigate and resolve this for you.
We’re always here to help and look forward to hearing from you soon.
Kind regards,
Hayley
Customer Service Manager
The process was fast and efficient just…
The process was fast and efficient just in time for what I needed
8 april 2026
Antwoord van Nationwide EPC
Hi Mohammed,
Thank you for your lovely review 😊
We’re really pleased to hear the process was fast and efficient and that it came through right when you needed it.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Painless EPC Certificate!
Easy booking process, fast on-site presence, and certificate was ready in hours. 10 out of 10.
8 april 2026
Antwoord van Nationwide EPC
Hi Mark,
Thank you so much for your great review 😊
We’re really pleased to hear you found the booking process easy and that everything was completed quickly, with your certificate ready so promptly. A 10/10 really means a lot to the team!
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
They called immediately
They called immediately, booked in for doing EPC the following day. Turned up on time, got on with the job, no nonsense, and sent the completed certificate 1st thing in the morning on the day after survey. More than pleased with the service.
5 april 2026
Antwoord van Nationwide EPC
Hi Steve,
Thank you so much for your fantastic review 😊
We’re really pleased to hear everything was quick, smooth, and hassle-free from start to finish, and that you received your certificate so promptly. It’s great to know you were more than happy with the service!
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Antwoord van Nationwide EPC
Hi Michael,
Thank you so much for your lovely review 😊
We’re really glad we could get your details sorted quickly for you and that everything else ran smoothly. No problem at all—that’s what we’re here for!
If you ever need anything in the future, we’re always happy to help.
Thanks again,
Hayley
Customer Service Manager
Antwoord van Nationwide EPC
Hi Martin,
Thank you for your great review 😊
We’re really pleased to hear you found our service professional, efficient, and prompt – that’s exactly what we aim for.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
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