I was pleasantly surprised with today’s amazing service over the phone, we are awaiting an EPC required for mortgage purposes and Daisy White was able to take our query (when we could get a EPC tech... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My experience today was really reassuring, Daisy White whom i spoke to on the phone guided me through the process of this (as needed this done ASAP to assist a property sale), She even kindly contact... Toon meer
Bedrijf heeft geantwoord
Making one call to a tenant over the telephone, with no confirmation to them or landlord by text, call or email is inadequate. My tenant waited in on the day he thought had been arranged which turned... Toon meer
We use Openrent for all of our certification and inspection needs. Gabriella has been outstanding in sorting out all of our recent EICRs. She has saved us hours of frustration (electricians never re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Providing a National Solution for Property Certificates Carried out by professionals and backed up by industry leading technology to ensure a fast and high quality service.
Contactgegevens
182A High Street, BR3 1EW, Beckenham, Verenigd Koninkrijk
- 02033978220
- info@propcert.co.uk
- www.propcert.co.uk
3,5
Gemiddeld
1K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Assessed on the 9th, still waiting on the 20th
Assessed on the 9th, it is now 20th with no certificate. An email has gone unanswered and am waiting forever on the phone.
20 april 2026
Review zonder uitnodiging
The communication has been great
The communication has been great. We have got the service done as per agreement and I am totally satisfied with the timescale and quality.
18 april 2026
Review zonder uitnodiging
Quick and efficient service
Very quick and easy to book the tests.
Customer support has been super efficient with getting certificates sent over. Daisy White was very knowledgeable and amazingly helpful and proactive in helping with the process.
20 april 2026
Review zonder uitnodiging
Daisy was a great help today organising…
Daisy was a great help today organising my appointment being kind and considerate fabulous.
20 april 2026
Review zonder uitnodiging
Daisy White was most helpful and gave a…
Daisy White was most helpful and gave a prompt and comprehensive service.
20 april 2026
Review zonder uitnodiging
Antwoord van Propcert
Hi Julie,
Thank you so much for your 5-star review.
We’re really pleased to hear you received a prompt and comprehensive service, and that Daisy was so helpful throughout. I’ll make sure your kind feedback is passed on to her — it will mean a lot.
If you need anything else in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
I was pleasantly surprised with today’s…
I was pleasantly surprised with today’s amazing service over the phone, we are awaiting an EPC required for mortgage purposes and Daisy White was able to take our query (when we could get a EPC technician to do the survey) away and within half an hour she called back with availability next day in the morning. Very professional service and we will be looking to use them in future for there related services.
Chris
20 april 2026
Review zonder uitnodiging
Antwoord van Propcert
Hi Chris,
Thank you so much for your kind 5-star review.
We’re really pleased to hear you had such a positive experience and that Daisy was able to get everything arranged so quickly for you. She’ll be really happy to know her support made things easier while you were waiting for your EPC.
It’s great to hear you’ll be considering us for future services as well — we really appreciate your trust and support.
If you ever need anything else, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
This young man was so helpful and kind…
This young man Jordan was so helpful and kind and sorted my problems out efficiently and with respect.
20 april 2026
Review zonder uitnodiging
Antwoord van Propcert
Hi Judith,
Thank you so much for your lovely 5-star review.
We’re delighted to hear that Jordan was able to help resolve your issue so efficiently, and that you felt supported and treated with kindness throughout. I’ll be sure to pass your kind words on to him — it will mean a lot.
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Great service
Daisy was extremely helpful on the customer service end.
The entire process was smooth and efficient. Definitely recommend
16 april 2026
Review zonder uitnodiging
Antwoord van Propcert
Hi Anant,
Thank you for your lovely feedback. I’m really pleased to hear you found the whole process smooth and efficient, and that Daisy was extremely helpful on the customer service side.
We really appreciate your recommendation and you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Great!
After a slightly nervous start, Natalya was extremely helpful in sorting out a very prompt appointment for me for an EPC assessment. Garath, the accredited assessor, rang, as promised, arrived exactly on time the next day, was very personable and helpful, and the certificate was available to view that same afternoon. Fantastic.
15 april 2026
Review zonder uitnodiging
Antwoord van Propcert
Hi Sassy,
Thank you for your fantastic feedback. I’m really pleased to hear that Natalya was able to step in and arrange a prompt appointment for you, especially after the initial concerns.
It’s great to know Garath followed through as promised, arrived on time, and provided such a personable and helpful service, with your certificate available the very same day.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Antwoord van Propcert
Hi Keren,
Thank you for your great feedback. I’m really pleased to hear you found the EPC process prompt, courteous, and efficient.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Quick resolution
My enquiry was picked up by Daisy White who resolved it quickly and rang me back as soon as it had been. Great service.
17 april 2026
Review zonder uitnodiging
Antwoord van Propcert
Hi,
Thank you for your lovely feedback. I’m really pleased to hear that Daisy White was able to resolve your enquiry quickly and kept you updated with a prompt call back.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Booking my EPC report
I have booked my EPC report through propcert.
When I have made an enquiry Daisy Holmes has been very quick to respond which is quite something in todays world. So thank you Daisy.
17 april 2026
Review zonder uitnodiging
Antwoord van Propcert
Hi Miss Marshall,
Thank you for your lovely feedback. I’m really pleased to hear you found the booking process straightforward and that Daisy Holmes was able to respond to your enquiries so quickly.
It’s great to know she provided such prompt and helpful support throughout.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Unhelpful and impractical.
Making one call to a tenant over the telephone, with no confirmation to them or landlord by text, call or email is inadequate. My tenant waited in on the day he thought had been arranged which turned out to be a miscommunication. I have had to pay a £90 call-out fee but will not try to rebook the appointment or use them again. Logging in to their website by own admission was not working at then time so I was not able to check appointment that way. Repeated emails to customer services, the last few of which they ignored. Unhelpful throughout.
18 februari 2026
Review zonder uitnodiging
Fantastic Customer Service
My experience today was really reassuring, Daisy White whom i spoke to on the phone guided me through the process of this (as needed this done ASAP to assist a property sale), She even kindly contacted an assessor to get a date and time fixed that worked around my needs.
an all round pleasant experience for someone who had no understanding of this process. Thanks so much Daisy..
17 april 2026
Review zonder uitnodiging
Antwoord van Propcert
Hi Shaun,
Thank you for your fantastic feedback. I’m really pleased to hear that Daisy White was able to guide you through the process so clearly and support you in getting everything arranged quickly for your property sale.
It’s great to know she was also able to liaise with an assessor to find a time that worked for you, making the whole experience as smooth and stress-free as possible.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
We always receive quick and friendly…
We always receive quick and friendly service from Propcert. Especially Daisy, whose response times are quick and helpful.
17 april 2026
Review zonder uitnodiging
Antwoord van Propcert
Hi Zelda,
Thank you for your lovely feedback. I’m really pleased to hear you consistently receive quick and friendly service from Propcert.
It’s great to know Daisy has been especially helpful with her prompt responses and support.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Well done to Gabriella for finding me…
Well done to Gabriella for finding me another assessor at such short notice.
Very helpful.
16 april 2026
Review zonder uitnodiging
Antwoord van Propcert
Hi Martin,
Thank you for your feedback. I’m really pleased to hear that Gabriella was able to arrange another assessor for you at such short notice and provide helpful support.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Daisy White
Daisy White was very helpful regarding my query and kept me updated throughout the day until it was sorted. Thank you Daisy!
16 april 2026
Review zonder uitnodiging
Antwoord van Propcert
Hi,
Thank you for your lovely feedback. I’m really pleased to hear that Daisy White was able to help with your query and kept you updated throughout until everything was resolved.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Amazing Customer Services from Daisy
Daisy was amazing. She resolved the issue I had really quickly and she even followed up to ensure I was happy and received my EPC.
Great customer service.
16 april 2026
Review zonder uitnodiging
Antwoord van Propcert
Hi Chris,
Thank you for your fantastic feedback. I’m really pleased to hear that Daisy was able to resolve your issue quickly and took the time to follow up to make sure you received your EPC.
It’s great to know she provided such excellent customer service.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Great experience and service
Great experience and service, and price for my EPC. Had a tech issue accessing the certificate and Daisy was great in sorting it out for me
16 april 2026
Review zonder uitnodiging
Antwoord van Propcert
Hi Si,
Thank you for your great feedback. I’m really pleased to hear you had a positive experience with both the service and pricing for your EPC.
I’m also glad Daisy was able to quickly resolve the technical issue and get everything sorted for you.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Very professional and friendly…
Very professional and friendly services. Thanks to Daisy for pushing EPC through today, ahead of schedule
16 april 2026
Review zonder uitnodiging
Antwoord van Propcert
Hi Dave,
Thank you for your great feedback. I’m really pleased to hear you found the service professional and friendly.
It’s lovely to hear Daisy was able to push your EPC through ahead of schedule for you.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
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