We’ve been really impressed with every aspect of our dealings with this company. Customer services are responsive. They are very clear with their requirements of you, the customer, for the correc... Toon meer
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Lance and Simon fitted our stone work top today. they arrived on time and were very friendly and made a truly excellent job of fitting the work top. they were a joy to have on the job, checked everyth... Toon meer
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We have just had our quartz worktop fitted. Thoroughly professional from start to finish. From communication to dealing face to face I cannot recommend more. The finished product looks stunning. A spe... Toon meer
Bedrijf heeft geantwoord
Natural Stone Surfaces kept us updated regularly before fitting, phoned the day before and on the day, to check everything ok. The installing team were very friendly lads. It all fitted perfectly, apa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Natural Stone Surfaces Ltd, SK23 0PG, High Peak, Verenigd Koninkrijk
- 01298 811040
- info@naturalstonesurfaces.co.uk
- naturalstonesurfaces.co.uk
4,7
Uitstekend
347 reviews
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Lance and Simon work top fitting
Lance and Simon fitted our stone work top today. they arrived on time and were very friendly and made a truly excellent job of fitting the work top. they were a joy to have on the job, checked everything and cleaned down the work area and left everything tidy and even re-grouted the original other worktops. I can really recommend these two guys and the company they work for. Excellent. Brian Kelly
8 april 2026
Review zonder uitnodiging
Antwoord van Natural Stone Surfaces
Thank you, Brian, for such a brilliant review.
We are so pleased to hear that Lance and Simon made such a positive impression. Punctuality, professionalism, and attention to detail are exactly what we strive for, so it’s fantastic to know they delivered on all fronts.
We will be sure to pass on your kind words to them—they will really appreciate it. It’s great to hear you are happy with the finished result and that everything was left spotless.
Thank you again for your recommendation and for choosing us.
Quartz worktops fitting .
Natural Stone Surfaces did a wonderful job of fitting our worktops to our complete satisfaction and we're professional throughout procurement to installation would highly recommend them .
18 maart 2026
Review zonder uitnodiging
Antwoord van Natural Stone Surfaces
Thank you for your kind review.
We are delighted to hear that you are so pleased with your quartz worktops and that everything met your expectations from start to finish. Providing a professional service throughout the entire process is something we take great pride in, so your feedback means a lot to us.
Thank you for your recommendation—it is much appreciated.
We’ve been really impressed with every…
We’ve been really impressed with every aspect of our dealings with this company.
Customer services are responsive.
They are very clear with their requirements of you, the customer, for the correct preparation of the kitchen ready for templating and final fitting.
And the guys who undertake the work on site are incredibly professional, helpful and knowledgeable. The result is we have a fabulous worktop in our new kitchen, which we love. Thank you!
23 maart 2026
Review zonder uitnodiging
Antwoord van Natural Stone Surfaces
Thank you so much for your wonderful feedback.
We are delighted to hear that you were impressed with every aspect of your experience with us. It’s great to know our customer service team kept things clear and responsive, and that our installation team delivered a professional and helpful service on site.
Most importantly, we are thrilled that you love your new kitchen worktop – that’s exactly what we aim for.
Thank you again for choosing us and for taking the time to share your experience.
Excellent from start to finish ,staff…
Excellent from start to finish ,staff brilliant on the phone and fitters excellent too -only down side Leeds fan!
20 maart 2026
Review zonder uitnodiging
Antwoord van Natural Stone Surfaces
Thank you for your review.
We are delighted to hear you had an excellent experience from start to finish and that both our office team and fitters made a great impression.
As for the Leeds fan… we will let that one slide this time!!
We really appreciate your feedback many thanks
Outstanding
First time moving to stone surfaces in my kitchen, didn’t know what to expect, found out NSS were contracted to the supplier, templating etc were all a worry.
Worry not, the service and quality are absolutely 5 stars and then more, communications and dealings with the booking team were great (how things should be done). The templating was an experiance to watch and carried out by the most professional and great guy, worktops were done and ready to be fitted within a week, fantastic turnaround.
Then the fitting team, don’t know where to start but wherever you got these guys from you are fortunate to have such able and amicable employees, absolute top drawer and very professional- Credit to all at NSS- Brilliant
6 maart 2026
Review zonder uitnodiging
Antwoord van Natural Stone Surfaces
Thank you so much for taking the time to share your experience — it genuinely means a great deal to all of us here at NSS.
Moving to stone surfaces for the first time can understandably feel like a big step and I am really pleased to hear that our team was able to put those concerns at ease from start to finish.
From the initial booking process through to templating and installation, we aim to make every stage as smooth and reassuring as possible, so it’s incredibly rewarding to know we delivered on that for you.
I will be sure to personally pass on your kind words to both our templating and fitting teams. They take immense pride in their work, and feedback like yours is exactly what motivates them to maintain such high standards. It is especially great to hear how much you appreciated their professionalism and approach — they truly are a credit to our business.
Thank you again for your trust in us and for such a thoughtful review. We hope you enjoy your new worktops for many years to come, and if there is ever anything further we can assist with, please don’t hesitate to reach out.
Warm regards
Pasky
Sales Director
Natural Stone Surfaces
Lovely worktop
Great service, good communication. Came as advised on time with updates, worktop fitted in a good time, pleasant guys who did a great job. Nice looking worktop. A++++++
10 maart 2026
Review zonder uitnodiging
Antwoord van Natural Stone Surfaces
Thank you so much for your lovely review.
We are really pleased to hear everything went smoothly for you—from the communication and updates to the fitting itself. It is great to know the team arrived as planned and got everything completed efficiently.
We will be sure to pass your kind comments on to the installers—they will really appreciate it. And most importantly, we’re glad you’re happy with how your new worktop looks!
Thanks again for your review, it means a lot to us.
Stunning Quartz Worktop
We have just had our quartz worktop fitted. Thoroughly professional from start to finish. From communication to dealing face to face I cannot recommend more. The finished product looks stunning. A special shout out to Lance and Simon who fitted the quartz. They were prompt, courteous and tidy workmen. Great company to deal with.
24 maart 2026
Review zonder uitnodiging
Antwoord van Natural Stone Surfaces
Thank you so much for your kind review
We are delighted to hear how happy you are with your new quartz worktop and that the whole process felt professional from start to finish. That’s exactly the experience we aim to deliver, so it really means a lot to hear.
A special thank you as well for mentioning Lance and Simon—we will be sure to pass your comments on to them. They’ll really appreciate your recognition of their work.
It’s great to know you are pleased with the final result, and we truly appreciate your recommendation.
Thanks again for choosing us
Do not under any circumstances use this…
Do not under any circumstances use this company!! The product itself is admittedly stunning however the quality of the fit is frankly a disgrace. We have been left with joints that are not fix for purpose will almost no seal. One joint where the splashback meets was simply not installed and rather than recognising and fixing this they are wanting £140+ vat to come out and fix their own mistake. After a week we have multiple issue with silicone (for all there is) cracking and pulling away. Near 5 figures for worktops and the quality of install and customer service is a JOKE. please please please buy Dekton elsewhere as plenty of options!!!
11 maart 2026
Review zonder uitnodiging
Antwoord van Natural Stone Surfaces
Thank you for your feedback. We’re sorry to hear that you’re unhappy with your experience.
Following your concerns, we carefully reviewed the installation, including the photographs taken at the time of completion. Our installation photographs, which were shared with you, clearly show that the worktops and splashback were fitted correctly and fully siliconed at the time of completion, in accordance with industry standards.
Based on the issues described, and photographs provided by yourself, it is evident that further work has taken place after our installation and potentially before the sealants had sufficient time to cure. Any disturbance during this period will compromise the silicone and joints, which is consistent with what has been reported.
We always aim to deliver both high-quality products and installations, and we take any concerns seriously. The call-out charge referenced was in relation to a return visit outside of installation liability, we stand by the quality of both our product and our workmanship. However, we remain willing to discuss the situation directly should you wish to resolve matters constructively.
Thank you for your feedback. We’re sorry to hear that you’re unhappy with your experience.
Just a quick word to praise the the two…
Just a quick word to praise the the two fitters who installed our worktops. Very professional, install first class,Nice polite and clean job.Would highly recommend this company.
2 maart 2026
Review zonder uitnodiging
Antwoord van Natural Stone Surfaces
Thank you so much for taking the time to leave this lovely feedback.
We are thrilled to hear that our fitters made such a positive impression and delivered a professional, clean, and polite installation. Your kind words mean a lot, and we will be sure to pass them on to the team.
It is wonderful to know you’d recommend us — thank you for your support
We have used Natural Stone Surfaces…
We have used Natural Stone Surfaces before.
We went back to them to do our tops in the kitchen and utility in our new bungalow . WHY ?. Because we found they were good value for money.
Once again we are happy and they have done a great job.
We would 100% say you are in safe hands.
Thank you.
26 februari 2026
Review zonder uitnodiging
Antwoord van Natural Stone Surfaces
Thank you so much for your review.
We are thrilled that you chose to come back to us for your new bungalow and that you are happy with how everything turned out. It’s always wonderful to hear that our work and service give our customers confidence — your kind words mean a lot.
We truly appreciate your continued trust and look forward to helping you with any future projects.
excellent service and great…
excellent service and great installation team
4 maart 2026
Review zonder uitnodiging
Antwoord van Natural Stone Surfaces
Thank you so much for your review.
We’re delighted to hear you were happy with both our service and the installation team. We’ll be sure to pass your praise on to the team — they will really appreciate it.
Thanks again for choosing us
We recently had our quartz worktop…
We recently had our quartz worktop installed and couldn’t be happier with the entire experience. From start to finish, the team were reliable, efficient, and extremely knowledgeable. They took the time to answer all of our questions and clearly knew their craft inside out, which gave us complete confidence throughout the process.
The installation was carried out professionally and with great attention to detail, and everything was completed exactly when promised. The team were also friendly and respectful in our home, leaving everything clean and tidy afterwards.
The finished result looks fantastic and has completely transformed our kitchen. I would highly recommend them to anyone considering a quartz worktop — excellent service and quality all round.
20 januari 2026
Review zonder uitnodiging
Antwoord van Natural Stone Surfaces
Thank you for your review
We are pleased to hear that your quartz worktop has transformed your kitchen and that the whole experience gave you confidence from start to finish.
It is fantastic to know our team were able to answer your questions, work efficiently, and leave everything clean and tidy.
We will be sure to pass on your kind words to the team — they’ll be delighted to hear how much you appreciated their professionalism and attention to detail. Thank you for recommending us, and we’re so glad you’re happy with the result
Natural Stone Surfaces kept us updated…
Natural Stone Surfaces kept us updated regularly before fitting, phoned the day before and on the day, to check everything ok. The installing team were very friendly lads. It all fitted perfectly, apart from a hole that was literally 1mm too tight in diameter, which we managed to correct ourselves on site. Have used them before and will continue to use them.
3 februari 2026
Review zonder uitnodiging
Antwoord van Natural Stone Surfaces
Thank you so much for your review
We are really glad to hear that our team kept you updated throughout the process and that the installers made a friendly impression. It is great to know everything fitted perfectly and that the small issue was easy to adjust on site.
We truly appreciate your continued trust in us and look forward to helping you with any future projects. Thanks again for choosing Natural Stone Surfaces
Our experience was extremely positive.
Our experience was extremely positive.
The men that were due to deliver the worktop had a puncture the afternoon before and had to start later , we were informed by text very late which was very kind of the company. We were not left wondering where the team were .
The men that delivered and installed the worktop were excellent. They had not got home the night before until extremely late but they were extremely professional, knowledgeable.
The join has been admired by our kitchen fitter and family it was excellent.
Were were very happy.
21 januari 2026
Review zonder uitnodiging
Antwoord van Natural Stone Surfaces
Thank you so much for your kind review
We are really pleased to hear that, despite the delay, our communication helped keep you informed and at ease. It’s wonderful to know that our delivery and installation team impressed you with their professionalism and expertise — especially after such a long day.
We will pass on your compliments about the join; it is great to hear it is been admired by your kitchen fitter and family.
We are so glad you’re happy with the result and really appreciate you taking the time to share your experience.
Bad experience
The process started off as a bit of a nightmare. I ordered a kitchen through Wickes, with NSS subcontracted to template and fit the quartz worktops.
The first NSS visit was extremely disappointing. The fitter was at my house for less than five minutes, didn’t properly check anything, and appeared unsure about the job. I was at work at the time and had arranged for someone else to be present, which made the wasted visit even more frustrating.
When I raised this, I was passed between NSS and Wickes, and despite agreeing the visit hadn’t been acceptable, I was told I would need to pay £250 for another templating visit. With my partner being heavily pregnant and delays already mounting, I paid so the job could move forward.
The second templater was completely different — professional, knowledgeable, and thorough. The installation team then fitted the worktops, and the final result looks excellent.
While I’m very happy with the finished worktops, the initial service and extra cost caused unnecessary stress.
31 oktober 2025
Review zonder uitnodiging
Fantastic
The service from the installers was great and the quality of the quartz is fantastic. Perfectly measured and cut.
14 januari 2026
Review zonder uitnodiging
Antwoord van Natural Stone Surfaces
Thank you for your feedback.
We are pleased to hear that you’re happy with both the service from our installers and the quality of your quartz worktop. It’s great to know everything was measured and cut perfectly — we take pride in getting every detail just right.
We really appreciate you taking the time to share your experience.
Helpful & efficient service
Great communication. Helpful and efficient service. Phoned to get an ETA after christmas and landed within a week. Would definitely recommend.
8 januari 2026
Review zonder uitnodiging
Antwoord van Natural Stone Surfaces
Thank you for your review
We are delighted to hear that our communication and service met your expectations and that we were able to schedule your installation so quickly. It’s wonderful to know you would recommend us — we really appreciate your support.
Great service
Despite being so close to Christmas the company worked their magic and templated and fitted it in time. The fitters were helpful, cheerful and so good at their job. The templates were great and even the ceramic sink no one thought would fit slotted in like a dream. Alex in the office was exemplary and kept me informed. Great service.
17 december 2025
Review zonder uitnodiging
Timely appointment and friendly helpful installers
Firstly, I had to defer the fitting of the worktop due to ongoing issues with the kitchen installation. This was not a problem and they allowed me to re-arrange with minimal effort.
The installers arrived within the timeframe they had stated and the guys that showed up were approachable and easy to talk with.
I was working from home that day and was a bit concerned about noise, but I needn't have been.
They worked quietly and I could barely hear them next door, even with the doors open.
They even did a little cut-out to the wood frame of the sink cabinet to allow fitting of the sink at the requested placement.
It was over and done in about 45 minutes and the outcome of the worktops is exactly as I envisioned. An excellent company with great, approachable people.
18 november 2025
Review zonder uitnodiging
Lazy cowboys
Lazy cowboys. Left me with more issues than solutions. Fitting pre template worktops is about as simple as a job can be, but despite that the three contractors they sent me were more interested in getting the job done in 15 minutes so they could sit in the van for an hour before asking if I was happy! Safe to say I did not sign the worksheet and advised them to clear off. Avoid this company.
18 december 2025
Review zonder uitnodiging
Antwoord van Natural Stone Surfaces
Thank you for raising your concerns. We have discussed the matter internally with both the fitting team and the templater to fully understand the situation.
With regard to the installation, the lead fitter has advised that the tap fitting was not requested until after the stone had already been installed. At that point, the team were waiting in the van for the adhesive to fully cure, which took approximately an hour. When asked to fit the tap, the fitter explained that this was not possible once the stone had been installed and apologised to you at the time.
Regarding the templating visit, our templater experienced difficulty locating the address and was unable to reach you by phone initially. When he arrived, there were level issues identified around the sink area.
During later discussions, it became apparent that you had understood your furniture supplier to be the fabricator rather than working with us, and we appreciate this caused some frustration. We also understand your disappointment at needing to adjust the sink unit following installation to accommodate the tap hole.
We apologise for any inconvenience caused and appreciate you taking the time to share your feedback. Please let us know if you would like to discuss this further by contacting us directly.
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