NCD Reviews 295

Audrey contacted me to see if everything was satisfactory with our new VSP PLAN. We have already used it at our eye Dr's and used it to purchase both my wife Mary and myself new eyeglasses. Audrey was so nice and so cordial speaking. She has a great way of dealing with her customers. She is definitely an asset to your company and a pleasure to speak with.

Natalie was prompt and easy to work with!

Very thorough details and instructions and was extremely polite

She clarified all my questions that I asked her. She was very professional. I felt her honesty.

Natalie was incredible…super nice & gave me all the info I needed & more! She is wonderful!

The experience with Audrey was fantastic. She made me feel like a valued member. She was patient, thoughtful, thorough, and efficient. With her assistance I was also able to resolve an account verification issue I had with VSP.com in order to complete my registration and successfully login.

Audrey went beyond just reviewing the coverage under my plan. She checked why I hadn't yet received my cards and corrected my mailing address to fix the problem. She also helped my husband and me combine our plans to save us money on premiums!

I called because I needed assistance on making sure my payment information was updated. I also had questions about my plan but I didn’t have to ask all of them because I had an awesome lady named Natalie who was so thorough and thoughtful at the same time. It was such a wonderful experience speaking with her today. She knew exactly what I needed before I could ask. If I had my own company I would want Natalie on my team. You rock Natalie!!!!!

Natalie was professional and very helpful. She made me feel better about my policy. Great Experience!!

Natalie E. went over and beyond to ensure my account was up to date. As well, she checked my caregiver since I was new to the insurance. She was very pleasant and professional; such a nice experience!

I wanted to know if my plan covered implants and found out that they do. And was told A early happy birthday that meant a lot to me.

Natalie E made my experience wonderful today.
I called for plan information and she took the conversation to a higher level of understanding than I expected.
I didn't have to ask any questions at the end of the conversation because she answered any questions I had before she was through.
I wish more representatives would explain in plain fluent English the way she did!
Thank you Mrs Natalie E

Samantha was so sweet and polite. I called to say my payment wasn't drafted from my account and she said that it wasn't because of a card problem. I explained fraud on that account and asked if I could be reinstated and she did that for me with my new card # she assured me everything would be ok.

She was very helpful, polite and professional

Samantha went the extra mile. Her exceptional and extraordinary customer service made a difference in my life.

Audrey C was great. She explained everything to where I could understand
Thank you for making it easy

T

Called regarding bill spoke to a person name October was very helpful
And went above and beyond to help resolve the problem.

Audrey was very friendly and helpful. She answered all of my questions and offered a lot of helpful information. I'm a new customer and really feel like I'm off to a good start.

Thank you for allowing Audrey C. to connect with my dental and vision services She was very professional, kind and informative regarding updating my information.
Her pleasant voice and well spoken demeanor helped make my day more positive!
There's nothing like stellar CUSTOMER SERVICE during these days of our intense society shift!

Thank you for your attitude of excellence and your bright light!
Pamela