Neckermann Travel (UK) Reviews 

Excellent service and very competitive holiday prices. I got mine for quite a bit cheaper than anywhere else. Thank you

Booking was easy, I some how missed clicking the pay monthly box (never saw it). I can't see the tab to pay on the website. It also doesn't show what terminal my flights take off from and can't enter my passport details. Phoned them up up and the person who answered seemed like it was their first day as they didn't no anything and couldn't help.
At this point, considering cancelling and going somewhere else.

Just booked online very easy, good price and good communication, what else can you ask for.

if I could leave a rating of ZERO stars
I would.
Can't contact you by email or by phone.
Absolutely disgusted

Приехали в Турцию в первые, для первого своего отдыха выбрали Аланию, отель Ananas. Хочу от всего сердца поблагодарить нашего отельного гида, Рамиля, за безупречную работу и потрясающую поддержку на протяжении всего отдыха! С первой минуты общения стало ясно, что мы в надёжных руках. Рамиль встретил нас сразу после заселения в отель и подробно рассказала обо всех возможностях курорта: где лучшие пляжи, какие рестораны стоит посетить, как работает анимация для детей. Его знания местности и инфраструктуры отеля оказались поистине энциклопедическими.
Рамиль внимательно выслушал наши пожелания и предложил несколько вариантов экскурсий, идеально подходящих под наши интересы и график. Мы хотели совместить пляжный отдых с познавательными маршрутами — и он подобрал именно то, что нужно.
На все вопросы Рамиль отвечал моментально, будь то запрос про трансфер, уточнение расписания экскурсий или рекомендация хорошего кафе поблизости. Он был на связи в течение всего отпуска.
Общение с Рамилем всегда поднимало настроение. Его улыбка, искренняя заинтересованность в том, чтобы наш отдых прошёл идеально, и тёплое отношение сделали пребывание в отеле ещё более приятным.
Отдельно хочу поблагодарить за рекомендацию экскурсии по сафари — это стало настоящим открытием и главным впечатлением отпуска. Маршрут был продуман до мелочей: удобные остановки, живописные виды и достаточно времени для фотографий и отдыха.
Благодаря Рамилю наш отпуск получился не просто расслабленным, но и насыщенным, познавательным и абсолютно беззаботным. Он не просто гид — он настоящий ангел‑хранитель для туристов, который делает отдых по-настоящему волшебным.
От всей души рекомендую Рамиля как высококлассного профессионала и чудесного человека. Если вам повезёт попасть к нему в руки — ваш отдых точно будет безупречным! Большое спасибо, Рамиль, за теплоту, заботу и незабываемые впечатления!

Fantastic. Have always booked through large holiday providers previously. Issues with the large companies were never dealt with, questions never answered and made to feel silly. Though not with Neckermann, the team blew them out of the water with better prices, customer service and communication.

A lovely personal touch. Was slightly nervous as hadn’t heard of this brand in the UK. Safe to say my worries were lifted. Neckermann (under TravelVogue and Anex Tour) are both ABTA and ATOL protected company, unlike plenty of online agents you see which more often than not aren’t ABTA protected!

Daisy was lovely to chat to and really easy get in touch with, she was proactive. Noticed they also have a price match guarantee, we didn’t have to utilise this as the price was the best on the market already!

I booked and got my booking confirmation right away and then hotel vouchers and official confirmation within the hour.

Thank you and I will definitely be in touch about a future holiday!

Stacey is always very helpful & informative. Gave us insight into the new hotel for this year. Thank you very much.

Having recently returned from a holiday to Turkey, I have to say Neckerman/Vougue Travel were excellent.
We had booked a hotel which, for various reasons did not match our expectations. After ongoing communication, with customer service rep Tracy Cudmore (who was excellent) and after providing them with evidence they moved us. We were absolutely delighted with our new hotel.

The hotel was appalling. I complained whilst there and got absolutely no resolution and then contacted Neckermann who didn't help! They didn't help me get any compensation or recoup any of the additional costs I incurred. Very disappointing and I would certainly not recommend using the company. They just take your money and dont offer any help or support!

Stacey was very knowledgeable and helpful.

Värsta tänkbara arrangören, fick ingen hjälp av dom utan fick bekosta nytt hotell själva.

Extremely helpful and knowledgeable

Made it easy to book the hotel and flight

Helpful staff member when I phoned

Very smooth service. Thank you.

Information received was prompt accurate and helpful.

Best deals around

Stacey rang to allay my fears.
Very knowledgable and thorough explanation
Excited now for holiday!!!

Excellent customer service

Great customer service. I accidentally booked holiday twice but when I contacted customer service by email they contacted me and quickly sorted it out. I would definitely use them again and recommend them