NEOM Wellbeing Reviews 7.902

Love Neom! I have never been disappointed with any of my purchases from Neom.
I contacted the customer service team regarding a minor issue, which was handled swiftly, kindly and professionally by Leah and Flo. Thank you.

Love this company. Have bought pillow spray and perfect nightsleep overnight facial cream repeatedly from Neom, along with stocking fillers at Christmas. All goods were despatched in sturdy packaging and arrived in good time. Well Impressed with Neom.

Bought a reed diffuser which arrived smashed and neom asked for screenshot of package. Once this was provided they speedily despatched the replacement which arrived in perfect condition. Brilliant at resolving issues swiftly. Still delighted. They also upgraded a parcel to dpd free of charge, due to Evri losing the original.

I have ordered and been gifted a few items from Neom. I love their products!

I had a missing parcel before Christmas with Evri (shocker, I know!) and the Neom customer service team were fantastic. Quick communication and resolved the issue quickly too!

Having received a candle for Christmas that wasn’t up to Neon’s usual standard, I emailed them yesterday. I received an immediate response to my query and was contacted by customer services today. Flo has been exceptional and resolved my issue promptly, with professionalism and integrity.

Thank you!

Unreliable Company- would not recommend any purchase from this company. Had a few issues- ordered well before Christmas for next day delivery by 23 Dec- product as of 2 January has still not arrived. Customer contact centre was not able to resolve (they should not offer next day delivery if they know they will not be able to fulfil). Secondly they offer a fake discount if you sign up to their emails- this does not work and a traverse through their help centre indicates that they will not give this discount if the product is on sale. I then requested email unsubsribe straight away as did not wish to be associated with this company - this has not yet been actioned to date.

My issue (damaged delivery) was resolved really quickly and new products sent out. Ellie the customer service member was really efficient.

An order I placed went missing, so I contacted the NEOM Customer Care Team for help, and they were absolutely fantastic. It quickly became clear that my delivery had gone to the wrong address, and the team resolved the issue promptly by arranging a replacement. They even followed up afterwards to make sure the new order had arrived safely.

I already loved this company, but the friendliness, professionalism, and care shown by the Customer Care Team have made me an even bigger fan. A huge thank you to Ellie, Lauren, and Georgia for all your help!

I placed an order for a reed diffuser & a 3 wick Christmas wish candle. Upon opening the undamaged packaging I could hear glass. I then noticed the Christmas wish box was damaged & when I opened the candle box lid, it was clear the glass was shattered. The reed diffuser was however, undamaged.
I contacted customer services via the website, sending photos & explaining the delivery box was undamaged.
This morning I received an apology from Ellie in Customer Services & a note to say another candle was on it's way.
This is how companies customer services should be. It wasn't my fault, I laid no blame, just explained how I had received it & Neom resolved it, without anymore hassle to myself. Accidents happen, especially when it's so busy in the run up to Christmas.
Thank you Ellie & team Neom

Sadly my order was damaged upon receipt, however the customer service team were extremely helpful and responded very quickly and with absolute professionalism. They have replaced the damaged items and I couldn’t be happier with the service, speed and quality delivered by Neom. Your team are a credit to you

Beautiful products and great staff who were very responsive when I had an issue with delivery

Great customer service. I ordered a few items for Christmas and found an item missing from the delivery. After contacting Neom and explaining this they quickly sent out the missing item.

Ref: verified orders - No. 20002001919 / No. 20002001843 / No. 20002002295

Since 16th December 2025 Neom have been repeatedly (every 5 days) sending me emails asking me to post a review titled “We Would LOVE To Hear Your Thoughts” ...
I wonder if the utterly appalling operatives at Neom have ever heard of the well-known proverb "Be careful what you wish for, you might just get it"?
Although I have been purchasing Neom products for many years to use for gifting for clients and other miscellaneous thank you gifts to others from reliable High Street retailers such as Selfridges and John Lewis, for Black Friday 2025 the Neom website seemed to have a good offer deal running so I decided for the first time to order directly from Neom.
What a big mistake that was.
I placed an order for 3 candles all gifts – 2 to go to the same address a GP surgery and 1 to go to a well-known London hospital address.
With the first order (2 candles) Neom’s deliver courier (Finmile) for the period of over 1 week delayed the first agreed delivery date and then repeatedly changed the delivery date due to the fact that “…they could not find the address..” so could not deliver, however photos taken by the courier were actually taken right outside the actual delivery address.
When the items (both gifts) were eventually delivered neither boxed Neom item had the recipient’s name on the packaging label so had to be opened by a GP receptionist “…to establish what the delivery’s actually were”.
To compound the problem, one if the candles arrived damaged.
The second ordered item was left with a random person within the hospital and did not reach the actual gift recipient until I made multiple calls to the hospital speaking to various members of staff in various departments.
Again, the boxed Neom candle did not have the gift recipient name on the packaging label.
An inordinate amount of my valuable time had to be wasted within working hours to try to sort out this issue.
However, when I tried to call the Neom for assistance to redress these order issues which I was experiencing as a first-time customer ordering from the website, I only experienced uncalled for rudeness and an aggressive snipy attitude from (the laughingly called) “customer care team” with regards to the order issues.
The first female operative I spoke to on the contact number 01423 803237 was allegedly named Katie.
Katie came across as being very aggravated from the offset and there was also very loud background noise which sounded should like radio or TV sounds, when questioned on this and asked if she was working from home as it sounded so noisy I could not properly hear on the call, this person became even more rude and irritated and explicitly denied to be working from home she then cut off the call.
What I would have expected and actually deserved as a paying customer would have been an apology for the noise disturbance and then for the female operative to have either adjusted their head-set (if wearing one) or offered to call me back for a clearer quieter line.
I then called for a 2nd time and the customer service number just repeatedly rang out.
My 3rd the call was picked up by the same female operative so without speaking I hung up without speaking a I did not wish to endure her rudeness again.
Then after an approx. 20 minutes wait I tried a 4th call which was answered by different female operative allegedly named Lauren.
On this 4th call there was a dog barking in the background, so I again asked if the operative was working from home due to the strange noise and she stated “No. Dogs are allowed in our office”.
This 2nd female operative would not even let me explain my complaint issues, she conceded that “…Yes, she was customer service but she could not deal with my call she had to pass me to her manager”.
I was then extremely shocked and dissatisfied to find myself redirected to the original female operative named Katie, who is allegedly, the customer care team manager.
This person Katie then went on to verbally berate me, accusing me of hanging up on her multiple times and being rude. to her staff and not once did she apologise for her own abysmal and disgraceful behaviour or try to establish “why I was calling customer care”.
All of my calls to Neom “customer care” were witnessed and heard in full by a work colleague who was in my office with me at the time and was as equally as shocked as was I as we both work in PR and the behaviour of these Neom operatives is an absolutely appalling message to send to customers from the Neom brand.
To date, I still have not received an apology for the fact that my items were not correctly delivered or the unnecessary stress this issue caused to me the paying customer.
This company should be minus 5 stars (-5) however as not an option it is 1 star with the warning - "Buyer Beware".

First class products and customer service!..
The initial mistake was mine - I forgot to add my free gift to my basket after purchasing some products as Christmas gifts. I contacted customer service immediately and Ellie was extremely helpful. She demonstrated excellent customer service skills as well as genuine compassion when I explained the reason for hoping to receive the free gift. She quickly worked hard to resolve the problem and was very patient and caring in all our correspondence. Thanks to her professionalism and determination to support me with this, I received the products as quickly as she could possibly arrange. Ellie’s friendliness and helpful approach were greatly appreciated by both myself and two happy daughters who adore Neom products! Thank you!

I am an avid customer of Neom and absolutely love their products!
I have had recent communication both with Ellie & Georgia in the Customer Care Team who were Excellent! Ellie & Georgia were extremely friendly, helpful and knowledgeable and very responsive getting back to me . Highly recommend Neom if looking for a beautiful gift 👍

Back in November I purchased 2 x 3 wick candles. I used one almost immediately but kept the second one for over the Christmas period. Imagine my disappointment when I opened it up to find the glass container in pieces and too dangerous to send back. A quick message to Neom to inform them of the situation rather than a complaint/ request for a replacement, resulted in a prompt reply. Fast forward to today and a replacement candle is on its way to me. Thank you to Leah and Ellie for the emails back and forth keeping me up to date on proceedings.
One very happy bunny!

Lovely products and excellent customer service when my package went missing from Evri. A replacement was sent very quickly and received before Christmas.

I often order Neom for gifts at this time of year. One of my packages got caught up with the shipping company for a week. I followed up with customer care. Leah couldn't have been more responsive and helpful and ensure everything arrived for the holidays.

I was contacted by Leah from Neom as the courier had failed to deliver our order on time. She contacted me and apologised for the inconvenience that had been caused and rearranged the delivery which came the next day. Really first class customer care from Neom. 👍

I have been buying Neom products for many years and favourite fragrances include ‘real luxury’ and ‘Christmas wish’. I ordered several items in my latest order - candles, body and hand washes, magnesium body butter (a permanent favourite) and travel sized products. There was an initial delay on my order, but this was followed-up immediately and resolved without hesitation, for which I am very grateful. They went above and beyond. I will remain a loyal customer for the quality of the products AND Neom’s approach. I enjoy buying excellent products, from a British brand, that retains a ‘real person’ and responsive customer service.

First class customer service! I was having trouble with my wellbeing pod and the issue was handled promptly by all the team especially Lauren , can’t recommend this company enough