North East Water Softeners Reviews 

I had a very smooth and positive experience with NE Water Softeners throughout. I accepted a quote for a Harvey Twintec system. My property is older and therefore the installation was a little more complex, however everything was well communicated and discussed with me both by the admin team and the engineer, and we came to the best solution. Despite living in an area with only moderate hardness, my wife is extremely happy with the difference the softer water is having on her hair. Many thanks again.

Quick, simple, tracking was good, info good, well done

Delivery on time
And a very easy installation

Excellent service very happy with our new water softener.

Only thing is it's hard to get hold of you on the phone and hence a 4 not a 5

Overall, it was a good experience, but the installation pricing listed on your website was misleading. Additionally, the plumbers you recommended did not cover Central London areas like Bank or Monument. I contacted three different plumbers who initially quoted me £190 + VAT, but after reviewing the job details, they stopped responding altogether.

I then turned to more premium plumbing services in Central London. They charged full-day rates, starting at around £700 + VAT, not including new pipe materials or adjustments like modifying the cold feed pipe. For example, Pimlico Plumbers quoted over £1,000 + VAT after conducting an assessment visit.

While Harvey's pricing may seem high initially, they came to my home to assess and offered a quote of £2,071 to me for the Harvey Arc model, which included installation and three bags of salt at no extra cost. In contrast, the NE system was priced at £1,200 without salt or installation. The installation alone ended up costing me £950 (labour) + £200 (materials such as a new pressure-reducing valve to protect the softener from high pressure and pipework modifications and new copper pipes to be fitted), plus 20% VAT which totals to 1414£ + 1200£ (NE price for softener)=2614£ with NE and 2071£ with Harvey directly. Now Harvey doesn't give you the 10 years guarantee but I think 2 or 3 while NE does give 10 years.

Secondly, going directly with Harvey gives a protection of 90-day money back guarantee and sales told me it will not need a particular reason and automatic return while NE has this refund policy of 14 day cooling period from the invoice date but passing this 14 day deadline, you wont be able to return the product if you don't like it.

Good Quality Water softener delivered promptly.
Would have given 5 stars if I had not had to chase the blocks of salt that were included in the offer.

Delivered quickly on time.at a competive price

Good service, prompt delivery. Amazing and immediate improvement in our water quality after fitting the Harvey water softener! Should have done it a long time ago to protect skin, clothes, home appliances. Water tastes great too!

Ordering from North East Water Softeners was easy. The price was very reasonable and the Water Softener was delivered promptly. A pleasure to deal with. I had a query where I needed to ring customer services, my query was dealt with promptly and professionally. I would definitely use them again.

Very nice company to buy from. Couple of ‘phone calls to very knowledgable assistants, ordered TwinTec water softener and received an extra email reminding me to order salt ! Thank you. Installed by my local plumber Andy - fantastic job and fantastic system. Thoroughly recommend great service.

Best price I could find. The TwinTec softener and salt arrived on time. Contacted Customer Services on a few occasions prior to ordering and they responded instantly every time. A good experience, I would recommend NE Water Softeners.

Prompt deliver and as described

Was easy to purchase online and kept me informed of progress by email.
I did not know how heavy salt blocks were. A little warning would be good.

The engineer who fitted out new water softener was excellent. Also Chelsea the sale rep was super helpful and made the who process really easy. Phil

I spent a significant amount of money on a water softener and installation kit, only to discover that some parts were missing.

I requested an email confirmation once the missing parts were dispatched but never received any communication.

I understand that mistakes can happen—it’s how those mistakes are handled that matters. I had a plumber booked for the weekend, so I called on Thursday to report the missing parts. I was told they would be shipped on Friday, but delivery wouldn’t be until Monday. Given the error was on their end, I would have expected them to arrange a weekend delivery.

I also asked to be notified when the parts were sent. When I didn’t hear back, I called again on Friday afternoon and was told they weren’t sure if the parts had been shipped and needed to check with the manufacturer.

Overall, a frustrating experience. Poor communication and lack of urgency in resolving the issue. I do not recommend.

Harvey Water Softener , cheapest online. Delivered quickly.

Delivered softener promptly plus salt too.
Only just installed, all so far is fine.
Very helpful staff for enquiries over the phone.