Newland Homes Reviews 

The viewings, buying, snagging and the solutions have all been great. 4 stars because we are still living on a building site whilst the houses in our road are being completed. We are still waiting for some snagging to be finished but everyone has been great and very considerate.

So pleased with my new house! From when I first enquired about buying through to the purchase, snagging, and now after sales customer care, I can't fault them. The staff I have dealt with have been incredibly friendly, knowledgeable and helpful. I wouldn't hesitate to recommend Newland Homes.

We went to look at a Newland home this weekend. We think they are the homes of the future, as they have all the equipment you need for a net-zero energy home - air source heat pumps, electric vehicle chargers, and solar panels. Not only does all that save you money, but it will also save around 3-4 tonnes from your carbon footprint. With an electric car you will be emitting zero, by charging the car through your solar panels. Your energy consumption will be close to net zero, and if you use a renewable energy supplier like Octopus or Ecotricity, your energy emissions will be zero. With allotments on the site you can eat locally and sustainably as well. But not only are the homes brilliantly sustainable, but when we went there Bev spent ages with us listening to what we wanted and thinking about which was the best house for us. Fantastic client service.

So happy with our Newland Home! The sales team were great and the site manager was friendly and knowledgeable.

The standard specification is really high, so we didn’t have to fork out lots for upgrades like you do with the PLC’s . You can tell they’re a smaller company as they actually care about the build, their customers and the buying process was smooth & stress-free.

The snagging was completed quickly and I’d buy from them again!

Cannot fault Newland Homes at all! We were very impressed with our buying process from start to finish. Caz and Evelyn were amazing and very friendly, nothing was too much trouble.
We’ve been in our apartment now for a few months and we love it! It’s the perfect size and any issues we had at the beginning were resolved almost immediately.
We’ve already said we want our next purchase to be with Newland Homes.

We have had a great experience with Newland. Lesley and Bev in the sales team were extremely helpful and thorough and Chris and Jane have been great site managers. We have had a really positive experience with Newland Homes.

Three years in and we still love our house. I was feeling a bit sceptical about buying a new build after hearing things from friends about other developers, but our house has exceeded expectations! Any issues we had were sorted out swiftly and they added some lovely touches to make it extra special as we moved in around Christmas.
Laura and Rachel were great from start to finish, happy to answer any questions or point us in the right direction. Nothing was ever too much trouble.
If and when we do move on, if the house was in the right area I would not hesitate to buy another home from Newlands!

We’re very pleased with our Newland Home, we found the sales and site team really helpful throughout.

We have a ‘Tetbury’ house and the sun lounge is lovely; it’s nice to have that open-plan space and to be able look out onto the garden.

The finishes are much better quality than other new builds we looked at and any snagging issues were sorted quickly by the aftersales team.

We moved from Bath to Cheltenham which was an emotionally difficult move, but from the moment we met Bev and Lesley they made us feel at ease. The house design and specification was so much better than our previous new build, that it felt like a home we could instantly connect with.

We needed to move quickly as our buyer couldn’t wait, but Newland stepped up and made sure it happened within 4 weeks.

As with all man made products and technology, there are a few items being addressed, but the site manager Jane is straight on it and always in a friendly manner and with a smile.

The sustainability, high quality fixtures and fittings, the love and care Newland have put in, we couldn’t be happier with our new home.

Reviews seem to be extremely positive about the purchase process and extremely negative about the actual product, the houses themselves.
This is a review of the actual product, the houses themselves at the Mendip Gate Development in Churchill, North Somerset.
The design and appearance of the houses is good, but Newland Homes seem to have struggled with building them.
Defects on the site have included innumerable plumbing leaks, collapsing walls, incorrectly inserted lintels, rainwater gutters running the wrong way, incorrect wiring, cracking garage floors, leaking front and back doors, incorrectly specified windows, flash flooding of gardens, mismatched tiles, bricks and pointing.
If the product Newland Homes was selling was a car, they wouldn’t sell any.
Now I appreciate this has to be balanced against the fact that most new build houses from volume house builders are of very poor quality and construction. Newland Homes are not unique in putting profit before quality.

Pear Tree Close, Cheltenham

Our experience with Newland Homes from the moment we stepped into their Sales Office was excellent. Bev and Lesley expertly helped us through the buying process.

We are very much impressed with the design of our house, particularly the Sun Room and the Open Plan Living Space, and appreciate the attention to detail especially the high-quality kitchen appliances and the electric garage door.

While there were a few minor snagging issues, they have all been dealt with by the Newlands on site Team, led led by Chris and Jane.

We look forward to many years in our new home and the surrounding area.

We purchased our first home through Newland on the Heron Rise development. The sales team were amazing and any snags have the dealt with extremely quickly, the home has been built to a high quality & the finish amazing. The team couldn’t be more help if they tried.

Caz & Evelyn are a credit.

Ok, the home is nice. BUT PLEASE READ THE FOLLOWING SO YOU KNOW WHAT YOU ARE FACING.
Aftersales service: why are they SO poor and frankly it continues to be a battle three years later.
Garage developed large shallow pool so we had to move everything to edges - they said tough and to be expected! Even though the ground works team had told site manager that the design was wrong. Took months to get them to grind out some concrete - a bodge job and not crafted at all.
Any complaints were dealt with a default message of its all fine and built to spec therefore not an issue or with a weird email to do with raising a job - no actual explanation.
Windows: most of the windows dropped so the catches didn't work. We had multiple visits to bodge these back together.
Oh and we had the bi-fold doors taken out and a new frame put in as it was cracked.
Flat roof badly constructed. After many inspections by various companies (all of whom agreed it was the wrong roofing system) they then reassurred us we wouldn't have to pay - how lovely but I wasn't intending to pay anyway so moving on .... Took a YEAR for them to fix while they sorted out who was going to pay for it. Misleading emails said they were finalising plans 6 months before they actually did - felt fobbed off.
WORST BIT: 3 years and now they turn round and say they are taking a huge chunk of the communal area back as they need for offset on another development. Turned out they had never given ownership to the homeowners. Even though they claimed to be instructing their solicitors to hand over TWO years ago. They are allowed to do this - its just they hadn't told us until we asking questions .....
Landscaping: minimal level of input, earth dumped and then left with mud and weeds for months and months, trees failing due to lack of any care at all. Planting is certainly not as per the plans shown to us and to the council planning to get their precious permissions so as they are required to comply we are now chasing this. As its the law. Guess its a good thing they still own the land.
If I could invoice for all the time spent chasing and for the aggrevation of being told we're wrong, and being ...er...misled (?) I would be as rich as they are. Conscientious - really?
Poor design on kitchen with the island too close to wall so we never use that side of the kitchen - something we're tolerating as we have other niggles to chase.

I don't know if there's been new management since the negative reviews, but we've had the most amazing experience with Newland Homes. We absolutely love our new home on the Heron Rise development and are really happy with the build quality. I had an issue with one of the plugs and the guys came round the next day to fix it. While they were round, they even asked if there was anything else they could do and were a huge help in helping us to shift some furniture to various rooms! Special shout out to Evelyn at the Sales Office who has made us feel so welcome and has gone out of her way to make sure we have everything we need to get properly settled. Would highly recommend.

Unfortunately the roof is leaking on the communal stairway of our apartment block. Newland homes was informed of this in 2022 , still not resolved. Walls mouldy paint work ruined and a possible fire risk due to electrics. Carpets are sodden with water

Pump house Bedminster down

We’ve owned a couple of new build properties now and are over the moon with Newland homes.

Build quality is great and the fixtures and fittings are all really good quality.

The main thing for us though has been how good the after care has been. The builder of our last home couldn’t care less about us after we’d moved in and it was a battle to get anything fixed. Newland have been the polar opposite. Always on hand, helpful and friendly. Couldn’t recommend them highly enough.

Also wanted to mention their sales teams. Never pushy, and helped us with our move no end. So a huge shout out to Bev for being so wonderful.

Love my Zero Carbon Home 🏡

We moved into our beautiful Newland Home in 2022, we wanted a bigger home and were interested in a zero carbon home. We felt like we wanted to make a positive change to the climate change and with the solar panels and the air source heat pump we can.
The quality of our home and the customer service we have received is 2nd to none. Bev & Lesley were so knowledgeable, friendly and there for us every step of the way. And when we moved in the site manager went out of his way to help and the customer care team sorted our few snags quickly to our satisfaction.
We have wonderful neighbours and we have a lovely community.
Thank you Newland Homes!

We purchased our Newland home and could not be happier! When purchasing our home we felt really looked after by our Sales Consultant's throughout our journey. They looked after us every step of the way, and answered any worries or queries. As first time buyers the process can be incredibly daunting but we were guided through every step and it was made as stress-free and enjoyable as possible. They really went above and beyond to ensure we were happy, and even checked in on us after we moved in to check we were settling in ok.

The house is beautifully built and is perfect for us. All of the lighting and extras are done to a high standard, all our guests always comment on it! We were so impressed with the quality and finish of our home. The specification was far superior to other developers. We would recommend Newland Homes to anyone and would certainly consider purchasing a Newland home again.

We're so glad we went for a Newland home, we couldn't imagine having any other home!

You have to wait over a year for snags. We’ve been in the property a year at the end of this month and we still have snags we reported almost a year ago not complete. They’re pretty significant (rendering, gaps in windows etc) we had bricks and mortar missing in our garage, the rendering missing and none of windows had any mastic on the outside. We’ve had 3 leaks. 2 we’ve had to sort ourselves. The flush sometimes works, depends what day it is.l. The staff are rude and you can go weeks and months without hearing back after you’ve reported the snag or defects. Have contractors turn up at your property and even in your property (front and back garden) without any notice or even telling you. As a gesture of goodwill for all the time we took off work waiting around for contractors when we had booked them in the company have offered us £500 but guess what, you don’t receive that ‘gesture of goodwill’ until the snags/defects are completed by their contractor. We currently have suspected mould/damp and are still waiting for a contractor to contact us. The showhome and dream they ‘sell’ you is ruined by the rush job and you are simply not a customer and not important as soon as you hand over your money. The stress and upset isn’t worth it. I’ve had new builds before and NH’s have a lot to learn, a major being their aftersales.

Poor developer. House issues 2 disconnected drains, new boiler needed after 2 years, guttering amended as running uphill. Windows poor and falling apart already. Damaged trees that needed to come down as dangerous. Leaking shower various times. Water pressure too high, had to replace taps, took a month. The list goes on. Still arguing with them.