Newland Homes Reviews 

A bit of a mixed experience with Newland Homes. From the sales side it was great. We dealt with Laura who was based in the show home at the Prestbury road site. The sale went through so quickly and Laura was quick to respond to any of our queries.
On the day of getting the keys we were delighted to see our new house and it looked amazing. We planned to move in the next day. However, we were told it wasn’t possible until later in the afternoon as they we laying the road. And we had booked removal people so that was frustrating. Newland did give us the money for our removal people and we found someone luckily to move us in the afternoon.
So, we paid for ‘Home Snags’ to do a full survey on our house. In which they found 160 snags!!!
We expected quite a few and so we ignored some of the minor snags. The main thing that stood out was that the house wasn’t level. All of the rooms on the 1st and 2nd floor were not level and out of spec. We spoke to Newland about it and they said they cant really do anything about it. I spoke to Home Snags about it, and they said it is likely the floors will start to make noises over time (which they have after 6months!).
When the snags were being done, some people were good and got the job done, one company always looked for a way out of doing the work and making up excuses. One snag was an issue with the hot water cycling hot and cold. The guy wanted to just replace the shower, but I explained to him how showers work and explained it’s the boiler that’s at fault. It just felt like they didn’t know what they were doing.
The first month or so was good in terms of getting snags fixed as the project manager Heidi was on site and chased everything through. It then got the point where she was moving onto her next site, and that’s when it went downhill.
We were handed over to the Aftersales team, and in the last few months it’s been very poor. They just send an email to the company who is meant to make the fix then move on. We have been chasing for months to try and get the last few snags done. So, after being here for 6 months we are still chasing to get the final snags done. We’ve had slots above our bathroom window since the day we moved in, as they didn’t fit a vent. So the bathroom as always cold. Even asked if they could just send the vent and I would fit it, but still no fix yet!!
For our final 6 month snag check, we explained that 1 fence post is loose, which they have refused to do.
Overall it has been quite mixed experience. I do love the house but when I look in detail at the home I can see many issues and how some very poor work that’s been done. Luckily I like doing DIY and I’m happy to fix their mistakes myself if I have to. I probably would buy a new build again, but not sure if it would be from Newland.

Absolute cowboys, couldn’t put the roof above the kitchen on straight came out to repair it completely bodged it agreed it’s not right but now can’t be assed to fix it. Just had issue after issue. Complete shambles. Do not buy from them

Newland Homes market themselves as a quality housebuilder emphasising their many industry awards and accolades. In truth, the sales experience, as you would expect, was exemplary and very supportive, particularly as we were selling and purchasing during the first corona virus lockdown.
Equally, if purely basing the review on design and in most parts quality, a higher star rating would be given.
Conversely, Newland Homes' aftercare is a huge let down.
Initially, the site manager was fairly proactive in attending to our fairly lengthy 14 day snagging list. But as time passed, more chase up was required. For simple tasks such as repairs to downpipes, the excuse was that contractors were very busy. Ultimately, customers purchase from the developer and not their contractors.
We had two attempts to repair a leaking ensuite shower and the sealant once again is splitting, whilst more and more faults are now becoming evident.
The main issue we have had though is being left unable to heat our home properly over winter due to what seems to be a faulty front door. We have been unable to heat parts of our home above 12C over winter, and Newlands have stopped all 'non essential' aftersales work during the current lockdown.
I can accept them suspending work on all minor snags, but their aftersales manager does not deem a freezing cold home in the middle of winter essential works. We effectively may as well have had the front door ajar when temperatures plummeted to -5. If they had any care for customers, or for their obligations under the new home warranty, they could have easily arranged a contact free visit, ensuring nobody was put at risk from covid.
It would be commendable that the company wish to protect contractors and customers from covid by stopping aftersales remedial work, but they are continuing to build new houses with sometimes large groups of contractors touring the site, with no regard for social distancing, whilst also showing potential new buyers around properties. I was advised by their aftersales team that 'this is to keep the construction industry going'. No such regard is shown to their existing customers however. Friends who have purchased with large developers recently, have not had this problem with all their snagging items being actioned in a covid secure manner.
My advice to anyone planning a purchase with Newland Homes would be to have an independent snagging company into the property before you exchange contracts and have the aftersales team set timeframes for the items to be rectified.