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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

So far, so very good. From the generous “spring incentive” to the professionalism, approachability, and helpfulness of everyone I had contact with during this drawn-out and daunting process, my ex... Toon meer

Beoordeeld met 5 van de 5 sterren

Leigh has been very helpful in my short duration of pursuing a shared ownership. I feel she has gone the extra mile when trying to help, with another provider (southern housing group), not doing the s... Toon meer

Beoordeeld met 5 van de 5 sterren

I must take this opportunity to thank Mario from NGH homes He is an example of a professional, over and above and going to the extreme to help his client. No phone call was too much on the day I mov... Toon meer

Beoordeeld met 5 van de 5 sterren

Priyesh from the sales team, and Steven and Jack from the completions team, were great throughout our shared ownership purchase. They were helpful, clear in their communication, and kept everything... Toon meer

Bedrijfsgegevens

  1. Woningbouwvereniging
  2. ook in
  3. Eigendomsbeheerder
  4. Vastgoedontwikkelaar

Geschreven door het bedrijf

For anyone, the process of buying a home in London, is a series of trade-offs. It can lead to scenarios you never dreamt you’d consider – forget the second bedroom, consider an unknown neighbourhood or even leave the city altogether. NHG Homes is the partner you’ve been looking for to help you navigate the array of choices, make compromises you’re comfortable with and find a home you deserve in the city you love. Our homes and developments are designed to a high specification, made achievable through the wide range of financial options we offer – from shared through to outright ownership. Always within reach of the city centre, reflecting the unique neighbourhoods they are part of and built for the people who make this amazing city what it is. It’s our home and we want it to be yours too. With NHG Homes, it can be. Choose London. Notting Hill Genesis is one of London's leading housing associations, managing over 66,000 homes across the capital and building thousands more our vision is a to provide homes that build a better place for all. The profits of homes sold by NHG Homes are invested back into the community, supporting services and developing more homes.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

340 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,7

Alle reviews

(340)

73 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Good support weth moving in

These processes are very complicated, but the sales agent, Priyesh was very attentive in replying to queries or directing me to the right contacts. He and Marco were always available for viewings, and Priyesh and Steven ensured everything was set up for moving-in day. They think of everything and welcome you on the day, as well as check that everything is in order.

20 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Waiting months/years and still can't use EV charging pods.

Moved into a new build with EV charging points. Great!

Right?

No, not great. They are not available to use and the residential management team lie, do not respond and just ignore your emails altogether.

Shocking, considering this service was advertised within the sales brochure and we were told the service is available to use when we move in.

Lies, lies, lies.

10 juni 2026
Review zonder uitnodiging
Logo NHG Homes

Antwoord van NHG Homes

Hi There,

Thank you for taking the time to share your feedback, we’re really sorry to hear about your experience, particularly given the expectations set when you moved into your new home.

We completely understand how frustrating it must be to have EV charging facilities advertised but not yet available to use.
We want to reassure you that we are committed to supporting our residents and doing everything we can to deliver the services promised. Delays with new infrastructure can sometimes occur, but we appreciate that this does not lessen the inconvenience caused, especially when communication has not met expectations.

We’re also very concerned to hear your comments regarding a lack of response from the residential management team, as this is not the level of service we aim to provide.

If you’re happy to, please share more details with us directly (such as your development name and contact information) as requested here. We will investigate this further and work to resolve any issues from our side as quickly as possible.

Thank you again for bringing this to our attention, and we hope to have the opportunity to put things right.

Beoordeeld met 5 van de 5 sterren

3 staffs in Royal Albert Wharf

I would like to give special thanks to three wonderful NHG Homes staff members who supported me throughout the entire process of purchasing my new home at Royal Albert Wharf, Gallions Reach: Leigh Hamilton, John Vincent, and Steven Lam from the Progressing Team.

I truly appreciate all of their help, guidance, and patience. As a first-time property buyer in the UK, the process could have felt overwhelming, but they made everything smooth, straightforward, and stress-free. They were always professional, kind, responsive, and willing to answer any questions I had.

I would highly recommend NHG Homes to anyone looking to buy a property. With a team like this, you can be confident that you're in good hands.

28 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My experience was such a smooth & easy…

My experience was such a smooth & easy transition towards my first property! John was extremely friendly from the first interaction where we viewed different options until the end of the handover of keys! He was very supportive during this process and had strong communication with answering any questions I had as well as updating me on how far I am into completing.
Thank you John & NHG!

21 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Smooth Shared Ownership Purchase Experience

I recently completed my shared ownership purchase with Notting Hill Genesis and overall I’m really pleased with how everything went. Priyesh from the sales team, along with Steven from the completions team, were consistently supportive throughout the process.

They kept me updated at each stage, explained things clearly, and were quick to respond whenever I had questions. What I expected to be quite a complicated process actually went through smoothly thanks to their help. I’m very happy with the outcome and grateful for their support.

23 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Customer service

I met Hoss Edin and Newania to enquire about a flat in Lampton parkside. Both were exceptionally helpful courteous and happy to answer all the queries I had.
I'm impressed with the level of customer care they take and highly recommend to contact Hoss or Newania if want any information.

16 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

It was our first property purchase from…

It was our first property purchase from NHG and we have to thank the sale staff Iram Malik who was knowledgeable and helpful through out the purchase period. We view the property on January and move in late March.
Moving in the property we have a few things that isnt working. The manager Philip is currently getting ontop of the issue.

27 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I wanted to take a moment to share my…

I wanted to take a moment to share my sincere appreciation for the support I received from Iram Malik during the process of purchasing my apartment. She has been incredibly helpful throughout the entire journey.

Whenever I encountered any misunderstandings or difficulties, Iram always took the time to explain everything to me clearly and in simple steps, making the process much easier to follow. Her patience, professionalism, and willingness to help made a significant difference.

Honestly, without her guidance and support, I don’t think I would have managed to navigate everything successfully.

12 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My wife and I have finally moved into…

My wife and I have finally moved into our wonderful new home, and we couldn’t be happier. Samuel , the Executive Sales Consultant at NHG, was incredibly supportive throughout the entire process. His professionalism, dedication, and genuine care for our best interests truly stood out.

We would also like to thank Steven and John who played a key role in keeping us informed and updated at every stage. Their communication and guidance made the journey feel seamless and reassuring.

The entire team at NHG has been great and we are grateful for their hard work and commitment. We would recommend NHG to anyone considering a new home or exploring their housing options.

Ricardo and Meklit

30 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Execellent Experience, highly recommended

I recently completed a purchase with NHG and wanted to share how positive my experience has been throughout the process.

From the very beginning, the team was incredibly supportive, professional, and efficient. Priyesh, the Sales Executive, was instrumental in guiding me through the initial stages. He was always approachable, responsive, and took the time to clearly explain all steps of the process.

Steven, the Progression Executive, was equally impressive. He ensured everything moved forward smoothly and kept me regularly updated on progress. He was always quick to respond to queries and provided reassurance whenever needed.

Overall, I was very impressed with the productivity, professionalism, and level of support provided by the team. I’m very grateful for their help and would highly recommend their services to anyone considering a purchase with NHG

27 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I attended a viewing at Lampton…

I attended a viewing at Lampton Parkside with my Mum and had a really positive experience from the start. Before we actually viewed the apartment, we were warmly welcomed by Shreya, who was friendly and professional throughout. She gave us a clear and detailed explanation of the process and also showed us a 3D model of the building, which really helped us visualise the development.

1 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Honest Review

Many people reading this will be first-time buyers like me, so I want to clarify that what I am writing about NHG is my genuine, honest experience.
I mostly interacted with Shreya and later on in the process Jack. Shreya knows everything about the properties - her knowledge is great and she's generally good on comms. There were a few occasions where responses felt slow but one would imagine she was dealing with a lot of clients. Shreya was attentive, accommodating and is the perfect ambassador for NHG. I'm grateful to her for facilitating this daunting process so smoothly. Jack is great - I've only spoken with him over the phone but he has strong people skills and warm energy. He also has a great sense of urgency and was mostly easy to get hold of.
Overall I had a great experience with NHG and would gladly go through this process again!

2 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Issuing £100 fines for driving through…

Issuing £100 fines for driving through a new build owned by this company. No signage mentioning this at all. If this is how they treat prospective buyers I’d steer well clear of them.

10 maart 2026
Review zonder uitnodiging
Logo NHG Homes

Antwoord van NHG Homes

Hi Adam, really sorry to hear this. We don't often issue tickets when they are not needed so if this was issued by mistake id love to help get this resolved for you. We only restrict parking to protect our residents. If you could respond to the request for more information, then i can look into this for you.

Thanks

NHG Homes Team

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