Noodle (formerly Care ADHD) Reviews 

4.210
•
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I can't express how terrible this company is! After being prescribed, medication and having it run out and have no contact from them for over a month, to then be built back up to a dose that worked. T... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing cannot fault them. The turn around was very quick and the assessor was thorough patient and understanding The report written was in great detail and it reflected all the informatio... Toon meer

Beoordeeld met 5 van de 5 sterren

Can’t fault the service , from date of referral to assessment and diagnosis it was exactly a month. Everything needed was sent through within days or hours. Lovely accessor who was patient and e... Toon meer

Beoordeeld met 1 van de 5 sterren

Just atrocious. I simply don't understand how offering such a lack of care when you have such a duty is even legal. They used to be called Care ADHD so I can only assume they were legally advise... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Medische kliniek

Geschreven door het bedrijf

Care ADHD is now Noodle. New name, new look - but our service is exactly the same. Noodle is an expert clinical service that assesses, diagnoses and supports children (6+) and adults with ADHD and autism. You can access these services either privately or through an NHS-funded pathway under Right to Choose. Our clinical team draw on decades of NHS experience, and we’re regulated by the Care Quality Commission. If you have an issue or concern you’d like to raise, please email our team at resolutionsteam@noodlehealth.com. You can also share any recent experiences you’ve had with us – whether good or bad – using our online feedback form: www.noodlehealth.com/contact-us/feedback Your feedback is vital in helping us improve our services – for you and for everyone who comes to us after you.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 99% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,0

Alle reviews

(4.210)

3.048 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Quick Before, During and After

I was booked in just over a week after being referred (on the Right to Choose scheme), and the appointment only took an hour, during which I was given my diagnosis right away. Overall, I couldn't be happier.

4 november 2026
Beoordeeld met 5 van de 5 sterren

They have provided an efficient and professional process, thank you

The efficiency of the process is good. They are available to contact via phone, the video call etc for assessment is very useful and the hours they offer allows for quite late times also which is handy for people who have to work around their day to day commitments. Also as a right to choose customer I don't feel like I am being treated as a second rate customer. All very professional at every step. Weeks not years is the vibe I get from their service.

4 november 2026
Logo Noodle (formerly Care ADHD)

Antwoord van Noodle (formerly Care ADHD)

Thank you for taking the time to share your experience.

We're delighted to hear that you found our service professional, accessible, and supportive throughout your journey. It's especially rewarding to know that you felt valued as a Right to Choose patient and that our flexible appointment options worked well around your commitments.

Thank you for your kind feedback and for placing your trust in us.

Kind Regards,
The Noodle Team

Beoordeeld met 5 van de 5 sterren

Can’t fault the service

Can’t fault the service , from date of referral to assessment and diagnosis it was exactly a month.
Everything needed was sent through within days or hours.
Lovely accessor who was patient and explained everything in advance.
The report came within a week but diagnoses was given at the end of the assessment.
Would highly recommend this service.

4 november 2026
Beoordeeld met 1 van de 5 sterren

I have been let down once again by care…

I have been let down once again by care adhd/ noodle please avoid at all cost because even after numerous apologies and been told I will be dealing with Rob the manager. Tge worst thing is when you ask them why they try telling you it there procedures. I DONT KNOW TGERE PROCEDURES SO I CAN ONLY GO OFF WAT THEY PROMISE. iv spent two hours in a call cue just to speak to a receptionist that thinks my mental health struggles are funny. I'm waiting for some patronising nonsense to be replied on hear even though they know they're in the wrong

4 november 2026
Review zonder uitnodiging
Logo Noodle (formerly Care ADHD)

Antwoord van Noodle (formerly Care ADHD)

Thank you for sharing your feedback. We are sorry to hear that you've been disappointed with your recent experience.

We can see that our Clinical Care Manager has been in contact with you. We hope it provides some reassurance that your care is progressing.

We're also sorry for the long waits you experienced when trying to reach us by phone. We recognise how frustrating this can be, especially when you are seeking support, and we are actively working to improve our telephone response times and overall accessibility.

Thank you for bringing your concerns to our attention. We remain committed to supporting you throughout your treatment journey and wish you all the best moving forward.

Warm regards,
The Noodle Team

Beoordeeld met 5 van de 5 sterren

Great experience

I transferred to Care ADHD after a terrible experience with another provider and have had an amazing experience! Despite the wait which is unavoidable, they are easy to contact via live chat and are very friendly. My assessor was so kind and put me at ease. I cannot recommend Care ADHD more.

4 november 2026
Beoordeeld met 5 van de 5 sterren

Amazing cannot fault them

Amazing cannot fault them.
The turn around was very quick and the assessor was thorough patient and understanding

The report written was in great detail and it reflected all the information given that I wouldn’t have even remembered. Very impressed

Report also returned in a timely manner
Hoping the medication process is as smooth sailing.

Thank you Noodle

4 november 2026
Beoordeeld met 5 van de 5 sterren

Cannot Champion Highly Enough

Having spent over 2 years on an NHS waiting list only to be removed due to moving out of the Leeds area I genuinely did not see a world where I could get diagnosed and yet within less than a year of going down the "Right to Choose" route I am diagnosed and going through titration.

I cannot champion enough the good work that Noodle do to support people like myself.

It's not all about the speed at which it was done. It's the empathy and the way you are communicated to. Every phone call, email and appointment I have has felt like they have my best interests at heart. They have created a space for undiagnosed adults and children to feel heard and seen. They have given us our right to a treatment I thought was so far out of reach. They have given me validation and allowed me to understand who I am.

4 november 2026
Beoordeeld met 5 van de 5 sterren

My 1st appointment was a nightmare I…

My 1st appointment was a nightmare I don’t register stuff properly or read stuff so I didn’t realise it was a teams meeting they tried too help and give me time which I failed so appointment was cancelled but they was so good and understanding my next appointment I was prepared and it went successfully
Thank you

4 november 2026
Beoordeeld met 1 van de 5 sterren

Just atrocious

Just atrocious. I simply don't understand how offering such a lack of care when you have such a duty is even legal.
They used to be called Care ADHD so I can only assume they were legally advised to change their name in case they were liable for false representation, because they simply don't care at all.
They will string you along for as long as possible before having to give you medication, then string you along some more.
DO NOT USE THIS SERVICE.

(I'm diagnosed, their Dr confirmed prescription, but they've now gone silent on me since (2 months). Assume this allows them to claim me as "in titration" without paying out for meds - scam artists)

4 november 2026
Review zonder uitnodiging
Logo Noodle (formerly Care ADHD)

Antwoord van Noodle (formerly Care ADHD)

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and the frustration caused by the lack of communication regarding your prescription and ongoing care.

We'd also like to clarify that our transition from CareADHD to Noodle reflects the expansion of our services, allowing us to support patients with a broader range of healthcare needs beyond ADHD. It's the same clinical teams and patient pathways, just under a new name.

If your query relates to medication or titration, please note that patients should not contact their Non-Medical Prescriber (NMP) directly. Instead, medication and titration queries should be sent to clinicalcarehub@careadhd.co.uk, where they can be reviewed by the appropriate clinical team.

We appreciate that waiting for answers can be incredibly difficult, especially when you're expecting to move forward with treatment. If you remain concerned about your experience, please submit a complaint via https://www.noodlehealth.com/contact-us/feedback. Our Feedback & Resolutions Team will investigate your concerns thoroughly and provide you with a direct response.

We genuinely value patient feedback and would welcome the opportunity to look into this further for you.

Warm regards,
The Noodle Team

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