Noodle (formerly Care ADHD) Reviews 

Fabulous experience .. super professional and felt relaxed throughout my whole assessment! Thank you

We had Bronwyn do our son’s assessment and she was lovely. My son was here there and everywhere, but she engaged with him in such a lovely manner that he managed to sit still and answer a few questions.
Bronwyn was professional and caring, explaining everything that was going to happen and took the time to really listen. I would definitely recommend.

I was given an appointment really quickly after filling in my forms. My assessor was friendly and understanding and I felt comfortable talking to her.

Apart from the long wait from diagnosis to titration, I found the process fairly easy to follow, the only thing I would say is that the communication between these periods was so sparse I rang to make sure I was still on the list. Even an automated email every couple of weeks would suffice to show you were still on the system.

When I did speak to Imran about my titration and the next steps, I was treated kindly and professionally with emphasis on making sure my current health was ok and making sure I understood all the possibilities that lay ahead. No stone went unturned. I felt seen and listened to for the first time in I don't know how many years.

I understand it is in our nature to be impatient, but hold in there, there are so many trying to get sorted that unfortunately a wait is inevitable.

Quick response. Very kind and understanding people.

I was referred by the GP, submitted the forms the beginning of September but still no one contacted me to book any appointments.

The FAQ estimate 1-2 weeks but over 6 weeks have passed and it’s radio silence. When I contacted them, twice, a month apart, all I get is generic email saying I’m ready to book and the details are with the booking team. I doubt if anyone actually nudge the team and see if there’s anything stopping me from being booked.

CareADHD show complete disregard for the wellbeing of their patients.

I'm now having to face a period without my medication because they lied about prescribing it when they hadn't I'm now sat on hold (with no real hope of getting through) because, having contacted their partner pharmacy, I have just been told that they still haven't issued a prescription. That's twice I've been told they have and twice that they haven't.

CareADHD are also impossible to speak to. They do not respond to Emails. The Live Chat gives out false information and, itself, takes forever to even give you a response. Phoning them is utterly pointless unless you happen to enjoy hold music.

They continue to show that they cannot be trusted to deal with controlled medication.

Avoid.

Been waiting months for my tritation appointment. Nothing comes through and when I tried to speak to them it takes an hour to get through and then Ella just fobbed me off with generic pre written responses and went silent on me. Total waste of my time and I’m no closer to getting my appointment. Don’t let the quick diagnostic appointments fool you they will leave you waiting for months and months and then good luck speaking to someone who can help/ cares (care….adhd 🤔)

Finding out i have ADHD has changed my life as i finally no why i act the way i do, And from start to finish everyone has been amazing especially Daisy that referred me to the lady that done my assessment on teams as that was a big thing for me but she put my mind at rest x

I have been really pleased with the service that I have received so far. Everything has been quick to sort out and everyone has been very polite and extremely helpful.

There is such a delay in people getting back to you , also if you have to get in touch with the person who is dealing with your case they take up to 3/4 weeks to get back to you . I use to call everyday to find out where my Pescription was when I finally got through after being on hold for over an hour only to have to wait another week or 2 for a return call/email and when I got medicated i run out then have to wait 2/3 week with no Pescription then have to wait another week for them to be delivered.
Very unhappy and concerned for my treatment that I had to jump through hoops to get .

Very poor communication.

The clinician that dealt with my assessment really had the time to listen fully too me. The turn around time from recieving my NHS RTC referral to the assessment was so quick. The emails were clear and understandable. Clear lines of communication. Overall very happy with all the service I received.i would highly recommend them.

Friendly professional and caring

Very quick wait time from referral to assessment and a thorough, professional experience at the appointment. Communications are all very prompt and easy.

Kindness empathy and professionalism

Awful. Literally never answer the phones and trying to get any support via email is virtually impossible. Noone seems to know what they're doing and just acknowledge complaints without doing anything .

10 months on and still nothing.

Note the stock reply below - fails to mention that Care ADHD revenue grew from £1.9 million in its first year to £37.1 million.

Private equity cashing in on people’s suffering

The lady I spoke to made me feel less anxious about describing my struggles. The way the questions were asked and structured were helpful and guided which is very much necessary for someone like myself with an awful memory and a busy head! Care UK in general were efficient in the entire process, right from the initial referral. Thankyou :)

My experience at careadhd has been excellent, the treatment has changed my life for the better. The processes are clear and well explained. I have regular reviews with a clinician which are timely, effective and reliable. It is an easy system to navigate and I always have the same clinician for reviews, Imran. I would highly recommend the service.