Do not buy from the company. They sell very poor quality clothes made in China. They do not offer a return service. Even after sending the goods back to China at my expense, they were returned to me... Toon meer
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They have continued to charge my credit card for a subscription even though we never signed up for it or agreed to it. After calling them and having them confirm that they canceled it and will not cha... Toon meer
Made up mother/dayghter business that does not exist. Some scamming china-sourced products- not what is described. Completely different clothing item posted out. Quality APPALLING- material terrible... Toon meer
Bedrijf heeft geantwoord
DO NOT BUY FROM THIS COMPANY Products are poor quality and the sizes do nowhere near match Delivery is awful and full of empty promises They are not located in your country they are based in Chin... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Nouvar – Elevated Women's Fashion At Nouvar, we believe fashion should be effortless, empowering, and refined. Designed for the modern woman, our collection blends timeless elegance with contemporary trends, offering versatile pieces that transition seamlessly from day to night. Committed to quality and sophistication, we curate fashion that not only looks stunning but feels incredible to wear. Proudly serving women is your destination for elevated style that stands out. Discover the latest trends and redefine your wardrobe with Nouvar.
Contactgegevens
Australië
- nouvar.com
1,2
Zeer slecht
123 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Do not trust or buy
Made up mother/dayghter business that does not exist. Some scamming china-sourced products- not what is described. Completely different clothing item posted out. Quality APPALLING- material terrible. No timely safe or free refund/return process. Stay away!!!!!
PS Tried to follow up this issue multiple times and just received polite emails that offered nothing to action a refund.
31 juli 2025
Review zonder uitnodiging
Antwoord van Nouvar
Hi Amy,
Thank you for sharing your feedback. I’m sorry to hear about your disappointment with the items received and your overall experience. I understand how frustrating this must feel, particularly when the product quality and return process did not meet your expectations, and I appreciate you taking the time to raise these concerns with us.
To allow me to review your case properly and check the details of your order and return, could you please provide your order number? Once I have this information, I’ll be able to look into the matter further and advise on the available next steps.
Kind regards,
Team Nouvar
nouvar did nothing
i wrote a warning review
Nouvar responded warmly (as usual words)
BUT WITHOUT GIVING A CONTACT ADDRESS
so i cannot reply
so just that as always just words
" Reply from Nouvar
2 days ago
Hi Robbert,
Thank you for sharing your experience, and I’m very sorry to hear about the difficulties you’ve faced with your order. I completely understand how frustrating this situation must have been, especially with the return process and the concerns about the dress quality.
To allow me to review the case in detail and assist you further, could you please provide your order number? Once I have that information, I’ll be able to look into the details and see what options may still be available to help resolve this issue.
Kind regards,
Team Nouvar "
15 januari 2026
Review zonder uitnodiging
Antwoord van Nouvar
Hi Robert,
Thank you for sharing your experience, and I’m sorry for the issues you’ve faced with your order. I understand how frustrating the return process and quality concerns must have been.
Could you please provide your order number? Once I have it, I can review your case and see what options are available to help resolve this.
Kind regards,
Team Nouvar
DO NOT BUY FROM THIS COMPANY!!!
Very disappointing!!
The material used is very cheap. They have a returns policy of 30 days but you must internationally track the item. Their warehouse is in Asia yet they only provide their address in China. Item returned on 26 September 2025 tracked was not collected by them at the post office, so was only returned to me on 14 January 2026.
All they do is agree to give you a refund of a percentage of the cost as a gesture of goodwill.
26 september 2025
Review zonder uitnodiging
Antwoord van Nouvar
Hi Corinne,
I’m really sorry to hear about your experience and completely understand how frustrating this situation must have been, especially with the issues around the material, returns process, and delays. Your feedback is important, and I sincerely apologize for the inconvenience this has caused.
To help me review your case and assist you further, could you please provide your order number? Once I have it, I can look into the details and advise on the best way to move forward.
Kind regards,
Team Nouvar
Buyer BEWARE
I am writing this review on January 10 2026 after a long and frustrating and unsuccessful battle with his company.
I returned goods purchased after many emails to ascertain the return address - CHINA! even though the company claimed to be in Europe.
Australia Post tracking indicated the parcel had reached the customs office in the designated region, and was awaiting collection upon payment of a small customs duty.
I notified the company by email of this status and number of times.
No response!
It was never collected, even though I instigated a Paypal claim meaning the company was contacted by Paypal too.
As far as I know the returned goods are sitting in the customs office uncollected, and I have not received a refund from Nouvar (or Stefan Francis, the human behind this company and at least one, other selling the same products and purporting to be based in Australia)
I instigated this return in September 2025. I will never see the refund as promised on the website of tis company
Buy BEWARE!
29 september 2025
Review zonder uitnodiging
Antwoord van Nouvar
Hi Vicki,
I’m really sorry to hear about what you’ve been through. I can understand how upsetting and exhausting this situation must be.
To allow me to review this matter properly and check what may have happened with your return, could you please provide your order number? Once I have it, I’ll look into your case in detail and do my best to assist you further.
Kind regards,
Team Nouvar
Don’t buy from Nouvar
Don’t buy from Nouvar. The dress that arrived could not be worn, it was 4 sizes too big and made of a completely different fabric to what was advertised. They say full refund within 30 days but won’t do this. They only offer a 10% discount on a future purchase, and when pressed, a 20% discount. I returned it to china, at a cost of $25, but they refuse to acknowledge they have received it.
1 november 2025
Review zonder uitnodiging
Antwoord van Nouvar
Hi Estelle,
I’m sorry to hear about the issues you’ve experienced, and I completely understand how frustrating this situation must be. I appreciate you taking the time to share the details, and I’m confident we can work together to find a satisfactory solution.
To help us assist you quickly, could you please provide your order number? Once we have it, we can review everything and make sure we resolve this for you as smoothly as possible.
Kind regards,
Team Nouvar
Extremely Disappointing Experience
Extremely Disappointing Experience
I had a very poor experience with Nouvar and would not recommend them to Australian customers.
The items I ordered was nothing like what was shown online, very poor quality. I returned the items as instructed by Nouvar so I could get a full refund. Once it arrived back in China, Nouvar failed to complete the required customs declaration forms. Australia Post confirmed this, yet Nouvar still expected me to pay additional costs to resend the items — despite the issue being entirely on their end.
After weeks of back and forth, they refused to take responsibility or provide a straightforward resolution. I was left out of pocket, without my items, and forced to pursue the matter further.
This has been an unnecessarily stressful and frustrating experience. A business selling internationally should understand and properly manage customs requirements. Unfortunately, Nouvar demonstrated a lack of accountability, poor customer service, and no regard for consumer rights. I am still disputing the issue with them.
I will not be purchasing from Nouvar again.
6 januari 2026
Review zonder uitnodiging
Antwoord van Nouvar
Hi,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the frustration and stress this situation has caused you. This is certainly not the experience we want for our customers, and I appreciate you bringing your concerns to our attention.
So that I can look into this matter thoroughly and assist you further, could you please provide your order number? Once I have this, I’ll be able to review the details and see how we can move forward.
Kind regards,
Team Nouvar
Ordered leather boots , plastic ones arrived
Ordered leather boots, cheap plastic ones arrived, they will not offer a refund, an absolute con, dreadful company, donot purchase anything from them
20 november 2025
Review zonder uitnodiging
Antwoord van Nouvar
Hi Carol,
I’m really sorry to hear about this, and I completely understand how disappointing it must be to receive something that didn’t meet your expectations. I want to help get this sorted for you as quickly and smoothly as possible.
Could you please share your order number with us? Once I have it, I can review your order and work on the best possible solution to make this right.
Kind regards,
Team Nouvar
Pretty everything went wrong.
Pretty everything went wrong.
Just like the other shoppers from this terrible company, I have been scammed .Olivia Carter has sent the same nonsense e mail to all those who complain . Coat which I foolishly ordered has cost me £84 plus over £28 to return, tracked, took 4 days to get to China, but sitting in Customs. Wish I had read Trust pilot reviews prior to ordering. Feel terrible to give those crooks my money..
3 november 2025
Review zonder uitnodiging
Antwoord van Nouvar
Hi Gillian,
Thank you for sharing your feedback. I’m very sorry to hear about the frustration and inconvenience this situation has caused you. We understand how upsetting it must be to experience delays and additional costs with your return.
To help us investigate this matter thoroughly and provide the appropriate assistance, could you please provide your order number? Once we have that, we can review your case and work on resolving the issue as quickly as possible.
Kind regards,
Team Nouvar
Fake site selling cheap tat
Fake site they say it’s a mother and daughter from Australia. Cheap rubbish they sell. Bought a bag for £23 think I got a discount so maybe £18 . When it arrived I checked the internet and it was on sale from £3 . Got it in a different colour for 70p on amazon. Tried to get a refund or send it back . Which would cost me to send to china . I was getting a part refund to spend on something else . No way was I going to give them anymore of my money . A lesson learned. I’ll know to look on trust pilot next time . Avoid at all costs
6 november 2025
Review zonder uitnodiging
Antwoord van Nouvar
Hi Marion,
Thank you for your feedback. We’re sorry that this experience has been frustrating for you.
To help us look into this matter and assist you further, could you please provide your order number so we can review your case?
Kind regards,
Team Nouvar
The worst scamming company
The worst scamming company. You think you are ordering quality European goods, but this is a front for a Chinese tat company. Awful quality, I found the exact same rubbish handbag on Temu for a fraction of the price. Totally dishonest company. This was their reply to my request for a refund: ‘I completely understand if you’d prefer to return the item. Just a heads-up, though: returns from international locations can take a bit longer, and because our fulfillment center is located in China, the shipping costs will be covered by you. There's also a chance that the package could be delayed or even held by customs, which could make things tricky. If you decide to go ahead with the return, I’ll walk you through the process.’
Stay well away!
16 december 2025
Review zonder uitnodiging
Antwoord van Nouvar
Hi Cristina,
Thank you for your feedback. We’re sorry that this experience has been frustrating for you.
To help us look into this matter and assist you further, could you please provide your order number so we can review your case?
Kind regards,
Team Nouvar
I would give 0 stars for this Company
I would give 0 stars for this Company. Same situation as everyone else who have commented below. The priduct advertised online are a scam. The quality of the item received was nothing like qhat was sold. Its poorly made, material is very thin and cheap and price is just a ripped off. I would stay away from this Nouvar - this will never take off as I can see many people have already been scammed including myself now.. such a shame... they claim to be from netherlands but I dont think they are as return shipping they requests to return itwm back to China and cannot guarantee refunds. How bad that this world get nowadays. What you sow is what you will reap. One day you will understand why it happened to yourself or to your Company. God bless you.
16 december 2025
Review zonder uitnodiging
Antwoord van Nouvar
Hello Aiko,
Thank you so much for taking the time to share your feedback. We’re truly sorry to hear that your experience has not met your expectations, and we really appreciate you bringing this to our attention. We want to make sure every customer feels confident and satisfied with their order, and we would love the opportunity to look into this further for you. Could you please provide your order number so we can review your purchase and assist you in the best possible way?
We completely understand how important it is for products to match their online descriptions and images, and your concerns are taken very seriously. Once we have your order details, we can provide guidance on the next steps, including any support with the return process or options available. Thank you again for sharing your experience, and we hope to resolve this in a way that restores your confidence in us.
Kind regards,
Team Nouvar
SCAM - Would give zero stars if I could
Would give zero stars if I could - think this website is a SCAM. Have been sent a completely different and much less lower quality item from what was pictured and described. Contacted to query and arrange return and advised I would need to return to CHINA at my own cost and could only expect a refund when item had cleared customs and arrived at warehouse. Wishing I had searched for company name prior to ordering as this website appears to be a complete SCAM. The website images and descriptions appear to be false and returns and refund policy is misleading. Will be reporting to hopefully save other unknowing customers from being ripped off as feel like this company is in breach of Consumer Protection Act 2015.
Also want to make it clear this review was left after consulting their customer support and realising at that stage I had been scammed. In response to the offer below “to support me through the process”, the support team have already had that opportunity, that is how I have come to write the above review.
15 december 2025
Review zonder uitnodiging
Antwoord van Nouvar
Hello Mel,
Thank you so much for taking the time to share your feedback. We’re very sorry to hear that your experience has not met your expectations, and we truly appreciate you bringing this to our attention. We want to make sure every customer feels confident and satisfied with their order, and we would love the opportunity to look into this further for you. Could you please provide your order number so we can review your purchase in detail and work toward a resolution?
We understand how important it is for images and descriptions to reflect the product accurately, and we take your concerns very seriously. Once we have your order details, we can provide clear guidance on the next steps, including any assistance with the return process or other options available to you. Thank you again for sharing your experience, and we hope to resolve this in a way that restores your confidence in us.
Kind regards,
Team Nouvar
AVOID AT ALL COST
AVOID AT ALL COST. You’re throwing money down the drain basically. Quality is rubbish and was told if I was to return I would have to pay up to £36 for returns. Other option is a 10% partial refund which is absolutely shocking.
5 december 2025
Review zonder uitnodiging
Antwoord van Nouvar
Hello Chelsea,
Thank you for taking the time to share your experience. We’re very sorry to hear that your order did not meet your expectations, and we truly appreciate your honest feedback. We understand that the return process can feel challenging, and your comments about the partial refund and return costs are noted as we continually work to improve our service.
Our goal is always to provide quality products and clear guidance for returns, and we truly value feedback like yours as it helps us refine our processes. We hope to have the opportunity to better support you in the future and provide a more positive experience.
Kind regards,
Team Nouvar
Cheap tat with no realistic return option - never again.
Pyjamas advertised as Silk and delivered as 100% Polyester, bottoms different size to top. Contacted their support and advised returns need to be sent to their distribution hub in China at my expense laced with a thinly veiled threat of additional customs charges or retention. In short, this website offers cheap tat with no returns. The other one start trust pilot reviews are apparently true. Never again.
30 november 2025
Review zonder uitnodiging
Antwoord van Nouvar
Hello William,
Thank you for sharing your feedback. We sincerely appreciate you taking the time to let us know about your experience, and we’re truly sorry that the items you received did not meet your expectations. Your comments regarding the materials and sizing are noted, as we continually strive to provide accurate product descriptions and high-quality service.
We understand that the return process can feel inconvenient, and we want to assure you that we are committed to assisting our customers throughout every step of their order. Your feedback is extremely valuable in helping us improve our products and services, and we truly appreciate your honesty.
Kind regards,
Team Nouvar
Continued horrendous customer services- do not use this company
I received a reply from Nouvar regarding my previous complaint and bad experience. Nouvar asked for order details so they could look into this. There was no reply option and no details of where to send this to.
Reply from Nouvar
3 days ago - To help us review this matter in detail and see how we can assist further, could you please provide the order number for your daughter’s purchase? Once we have this information, we’d be happy to look into the situation and explore the best possible solution. Your feedback is extremely valuable to us, and we appreciate you sharing it.
Kind regards,
Team Nouvar
Team Nouvar please advise how we take this further
2 december 2025
Review zonder uitnodiging
Antwoord van Nouvar
Hello Lottie,
Thank you so much for sharing your experience with us. We’re truly sorry to hear that you had a less-than-perfect experience and want to make this right. To help us review the situation in detail and provide the best possible solution, could you please share the order number for your daughter’s purchase? This will allow us to look into the matter thoroughly and ensure it’s addressed appropriately.
We genuinely value your feedback as it helps us improve our service and products. Once we receive your order details, we’ll review everything carefully and reach out with a clear resolution. Your patience and understanding are greatly appreciated, and we’re committed to supporting you every step of the way.
Kind regards,
Team Nouvar
AVOID AT ALL COST !!!!
Their web-site photos and descriptions of products are totally misleading - they claim to be quality goods but are actually cheap and nasty. Delivery time is ridiculously long and customer-service seems intent on making you give up when complaining.
Having complained about the original clothing ordered, I eventually accepted their 'store-credit' offer to allow me to chose other items.
SEE THEIR RETURNS POLICY BEFORE ORDERING !!
The second order arrived and was equally poor.
Everything is now going to the local Charity shop and hopefully they'll benefit from my £72 spend.
28 november 2025
Review zonder uitnodiging
Antwoord van Nouvar
Hello Ruth,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with us did not meet your expectations. We always aim to provide high-quality products and excellent service, so I’d really like the opportunity to look into this further and understand exactly what happened with your orders. Could you kindly provide your order number(s) so we can review the details and see how we can assist you?
Your feedback is very important to us as it helps improve both our products and services. Once we have your order information, we’ll do our best to address your concerns and find a resolution that works for you. Thank you again for bringing this to our attention, and I hope we can help turn your experience into a positive one.
Kind regards,
Team Nouvar
0 stars
0 stars. DO NOT USE THEM. Awful quality and sizing and they won't refund you. You get an option of 20% back to keep the unwearable item. Or a credit or told you can return but it's likely it will get stopped at customs in China. Not the refund policy where they say they are happy to accept returns. This is an awful company.
3 december 2025
Review zonder uitnodiging
Antwoord van Nouvar
Hello Claire,
Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations, and we truly appreciate you taking the time to let us know. We’d love the opportunity to look into this further and understand exactly what happened so we can provide the best possible support.
To help us assist you directly, could you please provide your order number? Once we have this, we can review your order in detail and reach out with the appropriate options to address your concerns. Your satisfaction is very important to us, and we hope to find a resolution that works for you.
Kind regards,
Team Nouvar
ABSOLUTELY SCAM!!!
ABSOLUTELY SCAM!!!
You will just lose your money on these scammers by being forced to get a fake item from china and being not able to return it.
Keep away if you don’t wanna be put in stupid situation.
2 december 2025
Review zonder uitnodiging
Antwoord van Nouvar
Hello Egemen,
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience, and I’d love the chance to look into this further so we can understand exactly what happened. To assist you properly, could you please provide your order number? This will allow us to review your order and work on a suitable resolution.
We truly value every customer’s experience and aim to make things right whenever possible. Once we have your order details, we’ll be able to investigate and provide guidance to help resolve the situation. Your feedback is important in helping us improve our service.
Kind regards,
Team Nouvar
Very disappointed in the product I…
Very disappointed in the product I received poor quality said it was leather was cheap plastic at best, asked for a return label for refund was told had 3 options to have store credit like I would buy from them again, to have 10% of my payment back and keep the rubbish sent to me, or ship back to china and pay for it myself. Would stay well away from this website they are just ripping people off
22 november 2025
Review zonder uitnodiging
Antwoord van Nouvar
Hello Rebecca,
Thank you so much for sharing your feedback, and I truly appreciate you taking the time to let us know about your experience. I’m here to help make things right for you. To begin, could you kindly share your order number with me? This will allow me to locate your account and review the details so I can offer the most helpful support moving forward.
Your satisfaction means a great deal to us, and I want to make sure we explore the best solution together. Once I have your order information, I’ll be able to take a closer look at the item you received and guide you through the options available to help you feel completely supported.
Kind regards,
Team Nouvar
Do NOT buy from this site! Like many others I fell for this
Like many others I fell for this. Do NOT buy from this site. Terrible cheap, nasty products that are nothing like they are pictured. Tried to return and they keep offering a partial refund or store credit, which I don’t want because I don’t want more cheap horrible clothes to get rid of! You CANNOT get a return as they tell you that you have to send it to China and it will likely be held by customs and never get there.
21 november 2025
Review zonder uitnodiging
Antwoord van Nouvar
Hi Janine,
We’re really sorry to hear about your experience. This is definitely not what we want for our customers, and we appreciate you bringing it to our attention.
To help us look into this and resolve it properly, could you please provide your order number? We’ll check your case right away and make sure you’re taken care of.
Kind regards,
Team Nouvar
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