Have booked and had incentives to travel,but NX rewards is quite something, I certainly didn't expect cashback also, and in future when there are unexpected stopovers,the prospect of discounted hote... Toon meer
Bedrijf heeft geantwoord
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Well worth it in my opinion. Best cashback rates available in general- 10% minimum on all retailers - and also fastest to pay out. Just remember to claim back the subscription every month in the form... Toon meer
Bedrijf heeft geantwoord
I've been using NX rewards for a year now, and I am really pleased with the service. Even though the monthly fee is relatively high, I've always been able to "refund" it by using one of their retailer... Toon meer
Bedrijf heeft geantwoord
The claiming procedure is okay, but one issue I have to mention The recent two month, I sent the West Midlands Metro weekly ticket receipts to claim. In March, I sent the receipt to ask can it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Find out more about how to use NX Rewards and get a minimum of 10 percent cashback on your purchases
Contactgegevens
3,9
Goed
1K reviews
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Funds withheld without notice and slow customer support
The customer service is slow and account is randomly set to be terminated pending document verification so they withhold your earnings.
Meanwhile they keep charging you the regular fee during all this period pending their investigations.
They should ask for all these documents before they start taking money out of our accounts and when they ask us to sign up.
14 oktober 2025
Antwoord van Nxrewards
Hello Mike, thank you for sharing your experience.
As stated on the membership Terms and Conditions, "To enable NE to carry out investigations into the validity of any Member activity, Member may be required to provide evidence of identification and/or of Items. Such evidence may include proof of delivery address, Member's address and/or copies of all relevant purchase receipts or such other evidence as NE may reasonably request from time to time."
We highly suggest sending over the documents that are being requested to continue using the programme.
For any questions, please don't hesitate to contact us: https://www.nxrewards.com/contact-us
Antwoord van Nxrewards
We're happy to hear that our platform is easy to use and that our representatives are helpful. Thank you for your feedback!
Wish purchases tracked better, wish subscriptions purchased through NX would be eligible for Cash back on a monthly basis
Wish cookies tracked better
10 oktober 2025
Antwoord van Nxrewards
We appreciate your feedback, Thomas. After making a purchase by clicking on the website link, and the transaction has not appeared in your outstanding purchases and 5 days or more has passed since you made the purchase, you can report the missing transaction. You will need to complete the online Missing Purchases form on the Cashback page.
Don't hesitate to contact us for any concerns you may help.
https://www.nxrewards.com/contact-us
It's truly an amazing opportunity to…
It's truly an amazing opportunity to save some money
10 oktober 2025
Antwoord van Nxrewards
We're happy to hear that you had such a great experience and were able to save money. Thank you for your positive feedback; we appreciate it!
Unfair Termination and Lack of Transparency in NX Rewards
I followed all steps to re-enrol in NX Rewards, and my membership was fully accepted — allowing me to make purchases in good faith for welcome and monthly rewards. Yet, it was later terminated without warning, citing a six-month re-enrolment rule that was never enforced or flagged during registration.
This is a clear case of system failure and lack of transparency. Customers should not be penalised for design flaws that the company should control. To make matters worse, despite two follow-up emails, there has been no response whatsoever from support.
Extremely disappointed by the unfair handling, poor communication, and complete absence of accountability from National Express Rewards.
30 september 2025
Review zonder uitnodiging
Antwoord van Nxrewards
Hello Yagesh,
We appreciate you letting us know about your concern. We appreciate you bringing this to our attention. We are sorry to hear about the unexpected termination of your rewards membership and the lack of communication from our support team.
Our records show that you have multiple accounts created in our programme; under our terms and conditions, a cancelling member may not re-enroll in our programme for at least six (6) months after cancellation of any previous membership- should any additional memberships be detected during these six months by way of name and/or address, email, payment details, and/or bank account/IBAN. In that case, your account was automatically cancelled, and any accrued benefits will be forfeited.
We hope this clarifies your concern. Should you have further clarification, do not hesitate to contact our customer service (customerservice@nxrewards.com)
Kind regards,
NX Rewards
Easy functionality
16 oktober 2025
Antwoord van Nxrewards
We're so grateful that you took time to share your feedback with us. It's our great pleasure to serve customers like you.
nxrewards is simply amazing
nxrewards is simply amazing. customer service is excellent. the 20% off gift card and high rebate rate when you shop online, are the most useful!
15 oktober 2025
Antwoord van Nxrewards
We're happy to hear that you find the rewards program amazing and the customer service excellent. It's great the gift card discount and rebate rate are useful for you.
Account suspended
Unexpectedly, they suspended my account today, and did not even send an email saying what or why. Just before sending my first cashback!
Want to ensure I did absolutely nothing wrong. If you don’t like cashback you could have just said that before wasting my time!
Edit: they demanded three different sensitive KYC documents to be sent by email in 5 working days in order to remove the suspension.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Nxrewards
Hello Hesham,
We appreciate you bringing this to our attention.
You are assured that NX Rewardsis fully committed to processing payment for all eligible cashback claims. There are, however, certain cashback claims and member activities that require additional documentation.
The Terms of Service that you have agreed to upon sign up state that, to enable us to carry out investigations into the validity of any member activity, the member may be required to provide evidence such as proof of identification, proof of delivery address, the member's address, and/or copies of all relevant purchase receipts or such other evidence. For full details on the Terms of Service, please visit our website, www.nxrewards.com.
Our records do not show receipt of requested documentation from you regarding your cashback claim. Kindly provide the requested additional documentations for further validation of your membership. Thank you!
Kind regards,
NX Rewards
Good cashback offers
9 oktober 2025
Antwoord van Nxrewards
We're glad you had a very good experience with our offer. Thank you for your positive feedback; we appreciate it.
Great experience…
Great simple and easy way to get cash back on your transactions with many companies in their list of retailers.
3 oktober 2025
Antwoord van Nxrewards
We're happy to hear that you find our platform simple and easy to use for earning cash back with our wide selection of retailers. Thank you for your positive feedback!
Antwoord van Nxrewards
Thank you for leaving a 5-star review! We appreciate your time leaving a feedback.
Such an easy platform to use and quick
Such an easy platform to use and cashback is generous and quick. Much quicker payout than other cashback sites.
1 oktober 2025
Antwoord van Nxrewards
We're happy to hear that our platform is easy to use and that you find our cashback offers generous. We're also glad that you find the payouts quicker!
Antwoord van Nxrewards
We're happy to hear that our platform is easy to use and helps you save money. Thank you for your positive feedback!
Overall great experience with…
Overall great experience with NXRewards, it is an underrated cashback provider as it is one of the best if not the best in the UK for returns (20% per month on giftcard up to £100 and at least 10% cashback on popular sites is hard to beat). It is a little misunderstood, but if you claim back your monthly fee you will get it free.
4 oktober 2025
Antwoord van Nxrewards
We appreciate your positive feedback regarding your experience with NXRewards. We're glad you find our cashback offers valuable. We acknowledge your comment about the service being misunderstood and will strive to improve clarity. Thank you for your review.
SCAM COMPANY
SCAM COMPANY ! TOOK my ID for 3 weeks already then went missing. DO NOT GIVE THEM YOUR ID !
Contacted them and chased them for 3 weeks already and kept telling me to wait for their team with no end in sight.
Will be reporting this ordeal to news outlets and also the ICO for stealing my details and documents.
UPDATE 1: JOKE OF A COMPANY ! Replied me the same thing 3 weeks ago and yet now THE SAME THING. When are you actually going to pay up what you owe your customers ?
DO NOT GIVE THEM your ID as they will just steal it from you and tell you to wait endlessly. Will be filing a report to the information commisioner office to shut this company DOWN. I suggest those facing the same issues to the same with me so we have a stronger case against them.
7 september 2025
Review zonder uitnodiging
Antwoord van Nxrewards
Hello Honey,
We apologize for the trouble you've experienced. We take your concerns seriously and are looking into this matter. Thank you for bringing this to our attention.
We have escalated this matter to the relevant team to provide an update on your case. Rest assured that we are actively addressing this matter and will be in contact with you as soon as we receive a response from our Team.
Kind regards,
NX Rewards
account closed without explanation
account closed without explanation. I used it for a few trips.com rewards and my account was closed. a total BS.
16 september 2025
Review zonder uitnodiging
Antwoord van Nxrewards
Hello James, we're sorry to hear your account was closed. For us to investigate and provide more details, please share your membership number through the request we sent here on Trustpilot or via email to contact@nxrewards.com
We look forward to your response.
Good scheme but unreliable processing of bonus requests
Good scheme, but they seem incapable of reliably processing monthly bonus requests, Since I joined, I have made 9 such requests, and only 6 were paid on time, one was paid a few months later (after I reminded them), and the remaining have still not been paid despite emails reminding them about the missing payments. For one of them they said it was paid on a given date, but that was actually for a different month.
9 september 2025
Antwoord van Nxrewards
We appreciate you bringing this to our attention. We are sorry to hear about the issues you've experienced with your bonus requests.
Upon checking, your recent Monthly Bonus claim has been sent for payment to your account and should be credited within 10 working days.
Please know that we are here to help. For any concerns, please send us an email to contact@nxrewards.com and we'll do our best to assist you.
Didn't knew I was subscribed untill I…
Didn't knew I was subscribed untill I got charged, I just bought one return tickets for bus and got changed 18 pounds. It's a biggest national subscription click scam. . . .
8 september 2025
Review zonder uitnodiging
Antwoord van Nxrewards
Hello Jindriska, thank you for leaving a review so we could addres your concerns.
Please know that a member can join after being offered the opportunity to sign up to NX Rewards whilst making a purchase or reservation with National Express. More details are on our website: https://www.nxrewards.com/frequently-asked-questions
For us to investigate your complaint and provide solution to your concern, please share details like your email address you used to sign up and your full name through the request we sent here in Trustpilot or via email to contact@nxrewards.com
Need many support when claiming amount is high
The transaction was not tracked by the system. I had reported the missing purchase, explained and provided different kinds of evidence to support the purchase was made by me while the purchase confirmation did self explained actually. Finally, after over ten emails, the purchase was approved.
One thing was the transaction was approved for claiming monthly bonus but kept declining the claim cashback and your staff explained the claiming rules are different. I can’t see the difference. The only reason to explain this is my claiming amount is high and your entity didn’t want me to give out the money.
3 augustus 2025
Antwoord van Nxrewards
Hello, and thank you for taking the time to leave such a detailed review of your experience.
We sincerely apologise for any confusion or frustration this may have caused. Please be assured that NX Rewards is committed to crediting all valid reward claims.
After checking, we can confirm that our team has already addressed your concern via email. They clarified the validation process for Cashback and the Monthly Bonus, which are reviewed separately.
Your Cashback and Monthly Bonus have both been approved, and this update has been shared with you by email. If you have further questions, please feel free to reply directly to that email, or reach out to us via contact@nxrewards.com and we’ll be happy to assist.
Good company with good cash back
6 september 2025
Antwoord van Nxrewards
We're glad you're having a good experience and appreciate your feedback about the cash back!
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