OgiReviews 

this company has been operating for over 3 years in my area, no online portal, no communication what so ever regarding automatic renewal of contract, poor intenret service, poor signal while the router is next door.

Over all, it seems someone managed to get hold of publich money via welsh governemnt and started signing up customers without proper customer managemnt processes and technical infrastructure in place. All they have done is phone line and you can speak to someone.
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After my above expreicne, i have already started the switch process.
The company is "funded" by Cardiff Capital Region (CCR).

We are proud to highlight that Ogi, a valued member of FinTech Wales and Wales’ largest alternative telecommunications provider, has secured a significant £45 million funding deal with the Cardiff Capital Region (CCR). This funding, along with a new multi-million-pound equity injection from Ogi’s majority shareholder, Infracapital, will fuel the company’s ambitious growth plans across South Wales.

Cardiff Captial Region CCR is a government funded body,
regards

Regret Signing up. First year was flawless, then signed up to a 24 month contract. Internets been dodgy since... surprise. I'm out of work currently and £80 a month for internet is not a priority when you have to live. Customer service slow to respond and act, even stating time frames that are never met when un-suspending, wasting more time I'm paying for. They breached their own policy by suspending me and then re-suspending me without reason and without notice... check their small print. I'm just building evidence to challenge them to get out of contract early. Awful. Wish I'd never bothered to begin with. Don't bother replying OGI super care "come talk to us" team. Stick it.

Excellent customer service, rapid response even on a weekend. Rare to find service like this.

My 2 year Ogi100 contract was due to expire on 30/11/25. I agreed to renew on 27/10/25 with an improved Ogi500 service. I asked what equipment would be needed and was told that Eero routers would be sent and that I could install them before 1/12/25 and use them on my existing Ogi100 setup before the upgrade. By 30/11/25 nothing had been received so contacted them via the Customer Care function on their website. I received a response on 1/12/25 with an apology that nothing had been acted on but the routers would be sent out with DPD as the couriers. Nothing happened, I waited a few more days before contacting them several times again via the Customer Care function on their website. I eventually received a reply that the routers had been dispatched on 1/12/25 and delivered on 3/12/25. I responded by assuring them that no such delivery had taken place. Their answer on 15/12/25 was that they would check with the warehouse and get back to me. As of 19/12/25 no such contact has been made with me. Since 1/12/25 I have been paying for the 500 service but still have to make do with the 100 speed with the old kit. I am very disappointed with the actions taken to resolve the issue.
*Had a response today 29/12/25. They provided a snapshot of the doorstep they say DPD delivered to on 16/12/25. It is not my house. Sent a snapshot of my front door. I am told they will check with their warehouse (again) and if satisfied the delivery was to the wrong adress will dispatch another to arrive in 3 days.
**Update: Routers dispatched on 31/12/25. Furthermore this time DPD gave step by step info on delivery which arrived on 4/1/26 where previously no such info existed. This leads to some conclusions. OGI did not dispatch on 1/12/25 or 15/12/25 and the "proof" snapshot they provided for delivery on 16/12/25 was not my address and the package shown in this was a small A5-sized padded envelope not the sizeable box that eventually arrived.

Excellent service from initial phone call to installation, activation and setup.
A lot faster than my previous company.

We are very happy with our experience with Ogi. From first contact to installation everyone was polite, helpful and informative. One week into our contract, everything seems to be going well and long may it continue.

Adrian D and Iestyn W arrived on time were very efficient and tidy with their work.
Adrian was very detailed in explaining how to use the WiFi and how to get onto the app.
I would recommend them.

Customer service was exceptional. Iestyn W and Adrian D were very professional and quick with the installation - very happy with the service.

Really pleased . Ben c, came out the same day and sorted issue no problems

Extremely friendly service from the beginning. Improved download speed from internet very noticeable.

I highly recommend Liam Evans the engineer that installed the Internet, he was fantastic, very helpful, caring about our property and is a credit to Ogi installation team. Ogi is working brilliant and living in a old style townhouse and very close to seafront. We are very happy clients.

Excellent service from start to finish. James explained everything he was doing to me and left no mess behind. Thank you!

The 2 lads from start to finish were excellent, very professional

Great company easy to get hold of when you have problems well pleased with them

Excellent service from the two engineers from Merthyr who installed our fibre optic cable in Freemans Walk, Pembroke this morning.

I recently moved house and used Ogi, and I can honestly say the service has been outstanding from start to finish. I especially want to recognise Alexandra Lock from the sales team. She was incredibly friendly, polite, and genuinely cared about making everything go smoothly for me.

Alexandra kept in touch throughout the process, answered every question with patience, and made what could have been a stressful time feel simple and supported. It’s rare to find someone who combines professionalism with such warmth, and she absolutely deserves recognition for it.

Huge thanks to Ogi and an extra big thank you to Alexandra you’re a credit to the company!

Terrible company. The internet was unreliable from the very first day even though it was supposed to be fibre. During installation the engineer was about to dig up the pavement outside my home after carrying out an inspection. I had to point out that there was already a connection point on the house, so the pavement didn’t need to be touched.

Throughout the entire contract the connection kept causing problems. It would slow down, drop out, or stop working completely. Every time I contacted them I was told the issue was somehow my fault.

After sticking it out for the full year they then doubled the price for the second year and added an April increase on top. When I decided to cancel they charged me a much higher rate for being out of contract and insisted on 30 days notice even though the contract had already ended.

Awful experience from beginning to end.

Excellent service from OGI, my internet went off and I made a phone call to OGI and within 2 hours a guy came called Ben Davies and resolved the issue within an hour. His communication and work ethic is second to none he’s a huge credit to OGI

Cameron was very professional and helpful many thanks

I had to renew my contract for broadband with Ogi. Customer service were exilent to dealing with and assist with the change in contract details. I would like to thank Megan Davies for her support and helping with my conserns and advice with the change. Diolch ynfar