OgiReviews 

The 2 workers Adrian D and Iestyn W were absolutely amazing. They installed the the fast fibre broadband on the house and helped us to download the app. They then helped us to link up our TV due to us not fully understanding the Internet, and our aging TV. We were very pleased with the service.

I have recently had my broadband fitted by Ogi. They were great from start to finish. I had a local rep, Laura Fenning, who was beyond helpful in arranging and sorting. To have direct contact with a live human is amazing but to have someone who lives locally is a game changer. Fantastic customer service. And the engineers have done a very tidy job and I’m really pleased with the results. Also very quick and easy to get online. Last time I switched suppliers I was without internet for 3 weeks, this time seconds.

End of contract and they more than double the price then expect you to leave that ugly thing on the front off your house which they install and threaten to charge you if you take it off yourself.

A reply to ogi you refused to budge on the new price which was over double the price i was on and had the cheek to tell me I couldn't remove your box on my wall i had to pay you £80 for your engineer to remove it from MY HOUSE

Every time I’ve dealt with Ogi I’m happy. Today it was Sion who dealt with a renewal for me with a decent price on a 2 year contract. Conversation was easy going, friendly and helpful. Thank you Sion for your excellent customer service.

Big shout out to Stephen and Josh who did the outside work on our property so we could have fibre installed - they didn’t give up despite a few issues with our property and a blockage in the sheath below earth! Pros!

Had an issue with my mums internet after being away for a few weeks - spoke to Kathy who was fantastic. Polite, communicative and knowledgable. Fixed our issue within a short period of time but was patient too. Top marks for good old fashioned customer service. Thank you Kathy

First class experience with installation of broadband from James and Kieran today. Fast, neat and very clear explanation of how the new service would work. Seamless transition. Significantly better service than my previous provider!

Quick and easy,good price and the guy I spoke to (Sean)was excellent fair play to him

My Ogi experience was below par until I spoken to a gentleman on the phone who was nothing short of fantastic and got engineers to come out to my property. The two gents Ash and Chris were absolutely amazing (it takes a lot to impress me) they sorted everything and we're so meticulous with their work I had no words to describe how good they were. Thanks to them I have now decided to stay with Ogi as my speeds and conection are next to none. Thank you so much gents you are a credit to Ogi and worth every penny you earn.

Just had to say a Big " THANK YOU !" to Sion at Ogi.
His straight delivery of the service , coupled with a happy , kind demeanour meant that I was back in the game with my connection within minutes ! ALSO with a considerable savings to boot !

Can't fault it Ogi gets my vote every time.

Another win for the Principality !

Very happy with service, helpful and friendly

Ogi engineers James & Kieran attended my property this morning to install Ogi broadband. I must say they did their work without any hesitation and were very thorough, professional and knowledgeable.
Thank-you guys.
M. Harrison.

I had a problem with my Internet. I rang and spoke to a very lovely lady who helped me. 2 engineers came out which were very nice and friendly. Respectful of my house and talked me through everything. Excellent service. Well done.

James the engineer fixed my internet in record time, allowing me to work from home again. An absolute legend.

Been with Ogi for nearly 4 years now and only twice have I had to call customer service and both times problem sorted out the same day within hours of the the problem being reported
Five stars from me
Thank you Ogi

Spoke to Ruby via webchat and she was fantastic, super helpful and a pleasure to interact with. She made feel like a valued customer while I'm going through a tough time.

Had an issue and spoke to a lovely sales person called Rosie, she was absolutely marvellous and was able to resolve my issue. Fantastic customer service and was a complete professional. Thank you so so much!

I needed help making a promise to pay date with one of the customer service teams on the web app. They was very helpful & understanding, she also set up a new date for me & was very kind about it.

Was great for a year... but then wanted to nearly triple the price and only made better offers when I'd already moved elsewhere....

Then because they didn't send the collection email for the routers I get charged another month of £52. Ring and a lovely lady gets the router return email sent out to me... as soon as she transfers me to billing though line is cut and now left on hold waiting for billing... So basically you took money you shouldn't, after I checked at the start of the month was told I wouldn't be billed again... and now I can't get hold of you to sort it out...

My internet was great for two years but they then wanted to charge me an astronomical figure after that period which was way higher than a premium service without any deals offered by other companies. I’ve asked no less than three times how to return my kit and was told I could drop this off which seems like a terrible business model. The website still says they will provide a returnable box and when queried was told that the website needs to be updated. I have asked and asked how to return the kit but they seem to avoid all the emails I’ve sent then they sent me a bill for £80! So all in all decent internet service terrible customer service. It’s a shame because I would have considered returning in the future but definitely won’t be now.

26/01/2026 - Update
So finally I managed to speak to Rory, who appeared to be the only person able to make any real sense of the situation which was a relief at the time. Unfortunately, I now seem to be back going around in circles. I returned my kit as requested, and while my email confirming this was sent on 6 January, I’ve only received a response today. I’m more than happy to settle my final bill (I genuinely am), but in order to do that I need two things:

- An updated final bill, reflecting the fact that the kit has been returned.
- Clear details on how I’m supposed to make payment now that my contract has ended.

Once I have the above, I can get this resolved promptly. I’d appreciate it if we could bring this particular saga to a close so we can get on with our lives.