Ordering from France, my parcels were held at customs. The customer service was really fast to answer to my complaints. They apologised and arranged a new shipping via FedEx priority that I receive... Toon meer
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Returns info straight forward online Already have the product codes stuck on original packaging . Bit of confusion with pay at post office with q r code or print off but all worked out ok .
As a size 12, I ordered these "one-size" clothes expecting them to fit as advertised, but they were far too tight and uncomfortable. In reality, this sizing is clearly meant for very petite frames.
Good things-shipped asap and Olive paid for duties, material feels like it will last forever and withstand anything (its potato sack material), and the high-low style is hard to come by. V cute sty... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are the contemporary British brand Olive, retailing from oliveclothing.com. We are not related in any way to olivemelbourne.com or olivebennett.com. If your review relates to an experience with one of the above websites, please locate their own TrustPilot page to report your experience in the correct location.
Contactgegevens
Cheltenham, Verenigd Koninkrijk
- oliveclothing.com
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Excellent experience, above and beyond
Was super fond of a style of jacket Olive had released but the colour wasn't really my style. Shot them a message to see if they were going to make it in my desired colour, which they expressed it wasn't currently planned. However, they organised getting a one off made for me in the colour I wanted. The jacket arrived and it's more than I could have hoped for.
Quality is always unreal from these guys and they were lovely to deal with on the customer service side, thanks so much again!
Stunning Leather bag
I saw a beautiful leather bag on this website reminded me of the Alaia bag. It was out of stock so I emailed Olive clothing. They responded and advised should be restocked within a week. I have now purchased the bag and it’s beautiful. Their communication was fabulous would definitely use this website again.
Great service. Great dress. Very happy!
My lovely husband bought me a dress from Olive (Tasha wrap check). It was ordered around 5 o'clock on Friday evening. Yes, he did pay for next day delivery but we were surprised when it arrived around 10.30 next day. Thank you for such excellent service! I love the dress, very good quality. Will definitely be ordering again. Thank you.
it was easy to return the item that did…
it was easy to return the item that did not suit me, and a refund was issued very quickly.
Ali Express Brand (lol)
It’s like ordering something off aliexpress, except everything’s really expensive.
The designs are so cute but when they arrive it’s such a let down. I bought the check strap dress and a jumper - the fabric on the dress was cheap and am nasty and the adjustable straps kept slipping to the loosest setting - even while just trying on!
The jumper moults fluff onto EVERYTHING in the house. When I hand washed it the whole bathroom was covered in fluff. Post wash it’s very itchy. I messaged customer service and they advised me not to wash the jumper as much as possible…. ?! I’m going to need wash my clothes…….
I tried Olive once 10 years ago and had a similar experience. It was like they’d cut a triangle shape out for the skirt and I looked ridiculous. I thought I’d give them another go but it was just a waste of £200
Don’t do it! Looks cute - very poor execution to the point of barely being wearable
Such friendly people and great…
Such friendly people and great clothing. Have felt this for years and have never been disappointed! Highly recommend.
Very friendly helpful staff
Very friendly helpful staff
Clothes displayed well
Space to try items on
Lovely welcoming staff
Lovely welcoming staff. Great space & bargain clothing & accessories. Loved the olive sample sale & thrilled with my purchases. Only criticism is the unit was so hard to find & directions would have been helpful.
Brilliant sale of gorgeous pieces
Brilliant sale of gorgeous pieces - thank you !
My favourite place for knitwear
I now have four fabulous jumpers from Olive. The company is my favourite place for cosy knitwear. East ordering and they even double checked with me when my recently changed house name didn’t come up in the address system.
5 Stars!
Great products, great customer service & great quality items!
First time buyer from Olive and I am shooketh to my core.
I ordered for the first time from Olive and I was looking for a gingham skirt online, something that felt like me which feels like a never ending task when I don't like to follow the usual trends.
The skirt is so beautiful, I feel like I've skipped out of Anne of green gables, I also ordered the navy cardigan with beautiful buttons and again wow, what a flattering fit, it's so vintage inspired with wonderful fabric it's wool yet not itchy which is something I always struggle with..you can feel the quality and thr blue is stunning it almost has hints of purple to give it that slate colour.
I think I've found my brand! The skirt has pockets too which i love love love as us women need pockets too guys!
The postage was really quick even more so considering it's between chrostmas and newyear, it came well wrapped and packed with royal mail.
I may sound a bit OTT but recently I've been on a mission to find myself coming closer to 40 and this little outfit has filled me with joy!
Do you like whimsical, magical, romantic timeless skip through a meadow or fall into a book vibes? If so this skirt and cardigan is so for you
I shall be back for more I'm sure.
Absolutely gorgeous dresses that are…
Absolutely gorgeous dresses that are top quality. I’ve loved them all!
Delivery came on time
Delivery came on time, quickly and item was perfectly protectively packed. Fantastic Company.
Volk wool trousers are mediocre
The cut is beautiful on their volk wool pants, the finish details too, BUT the fabric quality is not acceptable. In higher stress areas there's HEAVY pilling, connected to low quality fabric. I'd wished for a higher percentage of wool..
Beautiful top and rings!
Received my order quite quickly and found no faults whatsoever. I really like the drape of the blouse and look forward to layering it for the winter/spring.
Extremely poor quality and customer relations
Extremely poor customer relations. The cardigan I bought looks cheap and the quality of the stitching is poor. It is impossible to return and get a refund.
Don’t buy from them.

Antwoord van Olive (England — not Melbourne, not Dublin)
Excellent customer service
I have twice had issues when returning parcels through the postman. Once labels switched and recently one was not returned to Olive . I am blown away by their respect ,patience,prompt and excellent customer service in assisting me with my queries and finding the best solution for me as a customer! They really do appreciate our custom and look after us from shopping to returns. Congratulations on excellent customer service!

Antwoord van Olive (England — not Melbourne, not Dublin)
Do not buy from a company with a 14 day return policy!
What is not obvious when you buy is that you have only 14 days to return an item. It doesn’t come up until you start the process of a return. If you are buying gifts early for a birthday or Christmas as I was then you are screwed, you cannot exchange or return.i have never seen less than 28 days.

Antwoord van Olive (England — not Melbourne, not Dublin)
the best customer service I’ve had all year
Had an issue with Royal Mail collecting my item which has been on going for over a month. Spoke to Olive customer services today for the first time over many of my orders, the response time was super quick compared to any other company I’ve had to use & they immediately resolved my issue, recognising I was a regular customer which made me feel really valued. Olive is a great brand with such good quality products so it’s massively reassuring to see the customer service matches up to their products. Thank you Olive!!
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