Onaro Reviews 

James was fantastic managed to get the watch i was looking for and was exactly as he described it.
Fantastic service and communication from start to finish.
Over the moon with the watch and will certainly be using these guys again.

Called James after walking round several AD’s in Mayfair being essentially ignored or looked down on. He made time for me out of nowhere and made the whole experience feel just great. Both he and his colleague (sorry forgotten name!) were super friendly and as far from pushy as you can get. It was reassuring and friendly and if I ever go down the slippery slope of a collection Onaro is the first place I’ll turn. Thank you guys.

Really helpful, informative and delivered a beautiful watch

All around a great experience. The watch I purchased is one I was searching for a long time and then James and Matthew had the perfect sample in pristine condition. There are really only a couple of watch dealers in London you can trust significant amounts of capital with, and James is one of them.

James and team at Onaro have been fantastic in every interaction, thorough professionals who act with care and diligence. Top notch operators who seek to build a relationship rather than a transaction only.

I am delighted with my experience with Onaro. I don't often write reviews, however the customer service that I received from James and Matt, and ultimately the Rolex watch I purchased were exceptional and warranted it.

Firstly, I submitted an offer for a Rolex Sub via their website and quickly received a follow-up call. Their customer service was informative, helpful and both James and Matt clearly know their watches!

I went to collect the watch a few days later in their lovely offices and was again impressed with the watch (everything as described) and level of service offered! This was my first purchase with them and hopefully it will not be the last. Thank you Onaro!

James made the whole process stress free, very professional and kept me informed throughout.

Definitely use in the future and would recommend Onaro to family and friends.

Thanks again

Placed order 11/23/24. Company took funds immediately and promised products before Christmas. Not a word from company about concerns or delays. No products delivered. No apology, no refund. Scammers!!!

The whole experience with James and Matthew has been excellent. From initial contact they responded quickly, were happy to discuss part exchange of my other watches and when my arrangements had to change they were understanding and accommodating.
I thoroughly enjoyed the visit to their premises and it was great to view and try a number of watches. Unlike some sellers everything on their website is in stock and you can see it on the day. I am extremely happy with my purchase and have no hesitation in recommending Onaro.

Superb experience with James from Onaro from start to finish. I’m remote from London, James organised for my watch of choice to be delivered direct to my door. The team delivers such a personalised service, from enquiry to watch on wrist. Would highly recommend if looking for a luxury time piece and the confidence to buy from a trusted supplier who cares about your buying experience.

From start to finish James made sure the purchase experience was easy, fast and flexible, he went above and beyond to secure a watch for me despite not being able to pop in for the original appointment. By far the best experience I’ve had buying a watch, James and Matthew genuinely love what they sell and the quality of the experience and watch was second to none, I couldn’t recommend highly enough.

The whole process was easy and straightforward and it was a pleasure to deal with James and Matthew.
I saw the watch on their website and made an appointment to view it. Bought it a day later. Very cool surroundings; just a pity I did not have more time with them as they are ‘watch poeple’.
Good price and the condition outlined by them was very accurate.
The communication process was good and the delivery quick with the item well packaged.
I will use them again.
Thank you

A first class experience with James and Matthew on the purchase of my Lange 1 Moonphase watch , very smooth part exchange and a few gin & tonics and a good chat included , highly recommended.
Fraser

Superb service from James at Onaro. A noticeable difference to the usual buying experience. Easy initial communication with questions answered promptly, with the watch exactly as described. Wouldn't hesitate to recommend.
Many thanks Richard

Recently bought a Rolex Daytona 116500LN from the guys at Onaro, and I have to say the experience was brilliant from start to finish. James made the transaction seamless and I’ll definitely be looking to use them again in the future.

I recently purchased a watch from James and Matthew at Onaro, and the experience was outstanding. The communication was seamless, and their service and availability were top-notch. From the first interaction, their welcoming and professional approach made the process enjoyable and stress-free. This was my first time dealing with them, and I can confidently say it won’t be my last. Highly recommended!

From initial contact and all the way through James was nothing but helpful and friendly. A pleasure to do business with! Highly recommended.

Great service with good communication and speedy delivery. Would recommend

James was patient, helpful and accommodating. Exactly what you want when buying a beautiful watch!

Great experience. Lovely guys who know their stuff. Will definitely be doing more business in the future.