One Click Life Reviews 

Worst tax agent ever! Done a very poor job with my tax refund in which I ended up having to resolve it with the ATO myself without their help because they refused to do anything after I've paid upfront for their tax services! Didn't received any help whatsoever! Advised to be removed from their listed on my ATO tax profile so they no longer listed as a authorised agent if mine. They refused to do it and now trying to steal my tax refund by changing the banking details several times over after I told them to stop and no longer want them as my tax agent. DO NOT COME HERE THEY WILL RIP YOU OFF AND TRY STEAL YOUR MONEY!!

Tax was done quick . But you actually do the process yourself . They say payment will be taken from your tax but it never was and now told if I don't pay it will go to a debt collector . No communication about the tax being completed I had to email to find out myself and then I never got my tax back anyway it went back to the government won't use them again not worth it end up paying them money rather than getting anything back -0000 starts for me

This is my second time with this company - last year was fine - This year 22/23 is not the same process - or Customer Care, this year I’m constantly waiting on hold , given wrong information for a week and then finally last week after speaking to ATO and The regulatory body , I finally spoke to someone from the office in WA who restored some hope this wasn’t a scam - however I’m now sitting on hold again - because they will not answer emails, no one seems to understand the basics no more of this for me - I’m going back to my proper accountant next year.
If they want Customers in this market they need to learn to communicate better with customers and constantly blaming someone else , it’s too important to be messing customers around.
- still on hold waiting 30 mins so far - while the voice mail messages keep telling me to email from the dashboard of their site - no one is answering emails properly - so I’m ringing again , this is just dreadful.
Im a little concerned for data and privacy as they are really struggling ??? - still on hold …..
Just spoken to woman who answers phone - again she tries to flick me back to the ATO -it’s not the ATO , I assume that’s her way of getting rid of people she’s been doing it for a week or more to me personally - The ATO have told me reliable information - now can this be in 2023 ?? - what’s happening ??

Really easy to do a tax return online. Called up and got Ahmed to help me out with previous years and he was great…definitely recommend talking to him and getting him to help you out with yours. Happy customer

Danny K

my first experience was okay although they kept lowering the estimated refund amount it was quick and convenient.
However this time has been very frustrating as they are taking ages and just playing god with my money

Only gave it too stars because it only took me 10 mins to complete,
Website states no upfront fees and that it would come out of my return yet I had to pay $99 upfront, also website stated that if I chose 24hour refund there was an additional 1000 added to my refund which I was declined for, now I have tried to call multiple times, emailed and got no response. Last time I will be using this service to do my refund

Dear OneClickLife,

I am writing to express my deep disappointment and regret with the experience I had with your company while lodging my tax return. Upon completing the process, I was shocked to discover that there was an annual fee of $99 that I was not made aware of before using your service. Despite any attempts made by your company to advertise this fee, I do not believe that I was clearly asked to agree to it. This fee was not clearly stated on your website and I was under the impression that the service was free, as advertised on your website with statements like "no upfront fee".

As an 18-year-old with minimal tax return and little experience in the process, this fee resulted in a significant financial loss for me. I believe that your advertising and marketing practices were misleading and did not accurately reflect the true cost of your services. I am extremely disappointed and regretful that I had to face this situation and I hope that your company will take steps to be more transparent in the future.

Sincerely

I was quoted over $2400, however they only deposited $560. Scam!

I want to check my ATO for Barkly shire council

So good dealing with you guys I did my tax return fast payment and fast process I will be using this website again Thankyou

Nathan ❤️ is life saviour! I've been told from ETAX ACCOUNTANTS that I was owning 3186$ ....
Today I've received a phone call from Nathan telling me that I'm not in debt at all ,instead I'll receive some money! After dealing with Etax for more than a month it took 10 minutes to Nathan to figure all this out. He was really polite , cool helpful and funny.
Dude u just made my.day!
Thanks again for your help and the very good news ! I wish u all the best, and I send u love love love and more love!
Thanks! Deb

Best service provider steps were preety easy to follow. Thank you

Simple and easy process, friendly staff and got a quick return. Very pleased with the service. See you again next year.

Me and my partner had very good experience with the team member of one click life they helped us to claim Medicare levy and it increased our tax return. Thank you for your help.

Best service ever! Got it done on under 1 hour!

Terrible and please avoid it.
I had made an account and before including any information, I decided to do my taxes with the ATO. A few weeks later, I receive an email stating that I owe them money? Absolutely not. They did not do my taxes in any sense and I was unable to delete my account due to the confusion at the time. I gave them no information of mine so they had no right to do anything without my knowledge. Complete and utter scam and go to a company or website that will help you with your taxes properly.

Had some complex tax affairs to be sorted out and unfortunately made the mistake of engaging OneClick.

They are a software company and not a professional tax advisor. Communication is beyond just poor, they provide no advice as to how to manage tax optimisation and their service to negotiate any penalties with the ATO are non-existent. In fact you would be MUCH better off picking up the phone yourself. Your assigned rep will not be contactable by phone and will not give out mobile number. They do not care about optimising your outcome, just charging for entering numbers in their software.

Avoid for anything more complex than a simple PAYE return.

Edit response to below comment on 9 June 2022:

The problem was not with your phone system.

In fact even when in contact with Nathan, the Managing Director of this business - on his mobile phone - who promised to "look into" the issues and respond with at least an explanation for the appalling service I received. I STILL got no response or answer after chasing him 6+ times over 4 days when he knew I was leaving the country. Your accountants may know the tax rules, but part of the service is effective communication with clients and on this topic, your organisation has FAILED DISMALLY in each my interactions with EVERY ONE of your staff members I interfaced with.

They did my tax no fuss, excellent job.

Excellent, process was swift and efficient, would definitely recommend

BIGGEST SCAM!! DONT USE!! I’m an 18 year old, and so naively lodged my tax return with One Click. A really easy process to begin with which made me believe that it would be a trustworthy process. After a couple weeks I received my receipts from the ATO that my tax return had been deposited but I was yet to receive any payments. Come to find out it had been deposited into a random account! I’ve tried to contact them several times. NOTHING. Biggest regret, honestly just lodge your tax yourself. Hope they feel great after scamming $900 out of a 18 year old