Delivery was late, communication is shocking. Wrong gate was sent, absolute nightmare to get in touch with no one answers so you have to keep calling as it cuts you off after a minute of waiting. When... Toon meer
Bedrijf heeft geantwoord
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After lots of hunting around for the exact doors I wanted and at the right price, I found these (Online door store). Ticked every box and also got free handles and hinges - really nice ones too ! Deli... Toon meer
Bedrijf heeft geantwoord
Ordered 7 x FD30 fire doors. They arrived on the planned day and on time with no delay. Doors were in good condition upon arrival, with no scratches / dents / marks etc. Our builder fitted them and... Toon meer
Bedrijf heeft geantwoord
The doors were delivered on time and were the best price I could find anywhere online. The quality of the door furniture that they came with is excellent and, when fitted, the doors look superb.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Internal 1930s Doors, 1930's Style Doors For Sale | Online Door Store Ltd for quality timber doors.Period, 1930's, Contemporary and matching Fire Doors.
Contactgegevens
71-75 Shelton Street, WC2H 9JQ, London, Verenigd Koninkrijk
- 0208 1586700
- returns@onlinedoorstore.co.uk
- onlinedoorstore.co.uk
4,0
Goed
589 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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You want the best look no further.
You don't have to look anywhere else if you want the best deals around, I was looking for what I needed and hey presto I found them. Delivery driver was very helpful and courteous. I know where I am going to go to place my next order. Keep up the great work.
21 oktober 2024
Antwoord van Online Door Store
Thank you, Kenneth! We’re delighted to hear that you found exactly what you needed with us. It's wonderful to know our delivery team made a positive impression as well. We look forward to helping you with your next order—thanks for the fantastic feedback and support!
Door came chipped had no option but to…
Door came chipped had no option but to put it on and glue the bit back with whatever came off the door which looks odd!
18 oktober 2024
Antwoord van Online Door Store
Dear Amina,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the chipped door. We take great care in packaging our doors to ensure they arrive in perfect condition; however, sometimes damage can occur during transportation.
In situations like this, we take full responsibility and would have been happy to arrange a replacement had we been informed. Please don’t hesitate to reach out to our customer service team for assistance in the future. We are committed to ensuring your complete satisfaction.
Best regards,
Online Door Store
Great quality doors and after sale.
Good quality doors although a slight delay and confusion on delivery. Company resolved issue and it was due to a technical error for which they were kind enough to offer me future discount as a goodwill. Overall satisfied
21 oktober 2024
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Mahmudur Rahman,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the delay in your order. While our standard delivery timeframe of 3-5 business days is an estimate, we understand how frustrating it can be when things don’t go as expected.
Regarding your order, we’ve noted that the earliest delivery available based on your postcode is scheduled for next Monday, which has been communicated to you. We also offered an express delivery option that could have expedited the process to 2 business days, but we understand that this may not have been your preference.
Please rest assured that we take your concerns seriously. Our team is committed to resolving this for you, and we will work hard to ensure your order arrives as quickly as possible. If you would like to discuss any further details or options, feel free to reach out, and we’ll do our best to assist you.
Again, we apologize for the inconvenience and appreciate your patience.
Sincerely,
Online Door Store.
Antwoord van Online Door Store
Hi Gary,
Thank you so much for your feedback! We're thrilled to hear that your doors arrived in good condition and that you found them at a fair price. We appreciate your business and look forward to serving you again in the future!
Best regards,
Online Door Store
easy to deal with and kept up to date…
easy to deal with and kept up to date with delivery, the only down side was a surcharge which was not included till after the door was ordered ,
19 september 2024
Antwoord van Online Door Store
Hi Gary,
Thank you for your feedback! We're glad to hear that you found the process easy.
I apologize for the inconvenience regarding the surcharge. This fee is based on postcodes and is determined by our supplier, which is why it can't be included in the total at the time of order. We appreciate your understanding and your business, and we hope to assist you again in the future!
Best regards,
Online Door Store
Great service and delivery to the…
Great service and delivery to the minute. Driver very helpful
26 september 2024
Antwoord van Online Door Store
Hi Michael,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our service and that the driver was helpful. Your feedback means a lot to us, and we look forward to serving you again in the future!
Best,
The Online Door Store
Delivered promptly and arrived well…
Delivered promptly and arrived well wrapped and in perfect condition
23 september 2024
Antwoord van Online Door Store
Hi Andy,
Thank you for your positive feedback! We're glad to hear that your order arrived promptly and in perfect condition. We take great care in wrapping our products, and it's great to know it made a difference. If you need anything else, feel free to reach out!
Best,
Online Door Store
Very easy to order,payment was simple…
Very easy to order,payment was simple and keeping you informed of dispatch right through to delivery. Keeping you updated and courier giving you a three hour window for delivery and calling you half an hour before. Very good reliable service thank you
23 september 2024
Antwoord van Online Door Store
Hi Kevin,
Thank you for your fantastic feedback! We're delighted to hear that you found the ordering process easy and appreciated our communication throughout. It's great to know the courier's updates made your delivery experience smooth. We’re committed to providing reliable service, and your kind words mean a lot to us.
Thanks again, and we look forward to serving you in the future!
Best,
Online Door Store Team
Antwoord van Online Door Store
Hi Michelle,
Thank you for your feedback! We’re thrilled to hear you’re happy with both the price and the product. If you need anything else or have any questions, just let us know.
Thanks for choosing us!
Best,
Online Door Store Team
Great service and quality doors
The only place I could get 27" external wooden doors for a conservatory! Great service, no problem changing delivery day, arrived on time and well made.
2 september 2024
Antwoord van Online Door Store
Hi Andrew,
Thank you for your wonderful feedback! We’re so glad we could provide you with the 27" external wooden doors you needed for your conservatory. It’s great to hear that our service met your expectations, and we appreciate your understanding with the delivery changes. If you need anything else, feel free to reach out!
Best,
Online Door Store
Antwoord van Online Door Store
Hi Christian,
Thank you for your wonderful feedback! We’re delighted to hear that you’re happy with the door’s quality and the speed of delivery. Your satisfaction is our top priority, and it’s great to know we met your expectations. If you need any more assistance or have any other questions, please feel free to get in touch.
Good delivery and quality doors
Excellent delivery, good information regarding deliveryf..Good quality doors
29 juli 2024
Antwoord van Online Door Store
Hi Lesley,
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our delivery service and found the information helpful. It’s also fantastic to know you’re pleased with the quality of the doors.
If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again!
Good quality doors which I have…
Good quality doors which I have previously purchased. Delivered on time, and kept informed
25 juli 2024
Antwoord van Online Door Store
Hi Kelly,
Thank you so much for your kind words! We’re thrilled to hear that you’re satisfied with the quality of the doors and the timely delivery. It’s always our goal to keep our customers well-informed throughout the process.
We truly appreciate your continued business and look forward to serving you again in the future!
Lovely internal glazed door very good…
Lovely internal glazed door very good quality and price would highly recommend.
2 juli 2024
Antwoord van Online Door Store
Dear Julie,
Thank you for your feedback! We're delighted to hear that you are pleased with the quality and price of our internal glazed door. Your recommendation means a lot to us. If you have any further comments or need assistance, please don't hesitate to reach out.
Excellent service great quality doors…
Excellent service great quality doors and the quickest delivery we could find very impressed we will be back
26 juni 2024
Antwoord van Online Door Store
Thank you, Paul, for your wonderful feedback! We're delighted that you had such a positive experience with our service and the quality of our doors. We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
Perfect door quality and first rate…
Perfect door quality and first rate delivery. Cannot be faulted.
2 juli 2024
Antwoord van Online Door Store
Thank you so much, Ryan, for your fantastic feedback! We're thrilled to hear that you are pleased with the door quality and our delivery service. If you ever need assistance in the future or have any questions, please feel free to reach out. Your satisfaction is our priority!
Quick delivery
Quick delivery. Polite helpful delivery driver. Very satisfied with the doors I bought.
21 juni 2024
Antwoord van Online Door Store
Thank you, Maureen, for your valuable feedback! We're delighted to hear that you had a positive experience with our quick delivery, polite delivery driver, and that you're satisfied with the doors you purchased. If there's anything else we can do for you, please don't hesitate to get in touch. We appreciate your recommendation!
Delivery time not as described!!
So after reading the delivery time of 3-5 days, I ordered 2 doors on the Friday morning thinking worse case I’d get them late the following week, however when I called to see when I’d get the doors I was told that it would be the week after, possibly on the Tuesday, that being 7 working days. I purchased the doors based on the delivery times as I had to fit them asap for a customer. When I tried explaining my frustration, I was simply told that I could upgrade to the premium delivery service, costing me more money or have a refund which will take 5 days to show in my account. What a total waste of my time. Simple… never use again!!
6 juni 2024
Review zonder uitnodiging
Antwoord van Online Door Store
Hi Marc,
We understand your frustration with the delayed delivery of your doors. It's disappointing when expectations set by delivery estimates aren't met, especially when you have commitments to fulfill for your customers.
While our website states 3-5 business days for standard delivery its an estimate rather than a guarantee, I acknowledge that this wasn't clearly communicated to you. I apologize for any inconvenience this has caused.
Offering an upgrade to our premium delivery service was intended to provide you with an alternative for urgent delivery, although I recognize this comes at an additional cost. I'm sorry if this solution didn't meet your needs.
Regarding your refund, it typically takes up to 5 days to process and reflect in your account, which is standard procedure. If there's anything else we can do to assist you or if you have further concerns, please let us know. We value your feedback and apologize again for any inconvenience caused.
Not sure if to only give to stars
Not sure if to only give to stars. I would like to place an order but have some queries before I spend any money. I have sent 2 emails direct to the given email address on the website. Completed to contact forms and left 2 voice mail messages over a period of time with no response so reluctant to spend any money if u cannot even receive any correspondence in the first instance.
What about the online contact forms they should have filtered through to you?
1 april 2024
Review zonder uitnodiging
Antwoord van Online Door Store
Hello Melanie,
Please accept my sincere apologies for the inconvenience caused. However, I would like to bring to your attention that we do not seem to have received any emails from you apart from the one we replied to just now. I would appreciate if you could please call us on 0208 158 6700 and we will be happy to assist you. Looking forward to hearing from you soon.
Antwoord van Online Door Store
Dear Leo, Thank you for your feedback! We're glad to hear that you found our service good and the delivery prompt. If you have any more feedback or if there's anything else we can assist you with in the future, please feel free to let us know. Your satisfaction is important to us!
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