Delivery was late, communication is shocking. Wrong gate was sent, absolute nightmare to get in touch with no one answers so you have to keep calling as it cuts you off after a minute of waiting. When... Toon meer
Bedrijf heeft geantwoord
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After lots of hunting around for the exact doors I wanted and at the right price, I found these (Online door store). Ticked every box and also got free handles and hinges - really nice ones too ! Deli... Toon meer
Bedrijf heeft geantwoord
Ordered 7 x FD30 fire doors. They arrived on the planned day and on time with no delay. Doors were in good condition upon arrival, with no scratches / dents / marks etc. Our builder fitted them and... Toon meer
Bedrijf heeft geantwoord
The doors were delivered on time and were the best price I could find anywhere online. The quality of the door furniture that they came with is excellent and, when fitted, the doors look superb.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Internal 1930s Doors, 1930's Style Doors For Sale | Online Door Store Ltd for quality timber doors.Period, 1930's, Contemporary and matching Fire Doors.
Contactgegevens
71-75 Shelton Street, WC2H 9JQ, London, Verenigd Koninkrijk
- 0208 1586700
- returns@onlinedoorstore.co.uk
- onlinedoorstore.co.uk
4,0
Goed
589 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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My new door arrived on time brilliant…a
My new door arrived on time brilliant thank you, it’s a much better fire door than what was originally there. Well made a tad heavy
9 december 2024
Antwoord van Online Door Store
Thank you so much for your kind feedback! We're thrilled to hear that the new door arrived on time and that you're happy with the quality. We’re glad it’s a better fit for your needs, even if it’s a little heavier. A solid fire door definitely adds extra peace of mind! If you need anything else, don’t hesitate to reach out. Thanks again for choosing us!
Antwoord van Online Door Store
We apologize for any delay, but we’d like to clarify that your order was not ‘forgotten.’ While we aim to deliver on time, occasional delays can happen due to factors beyond our control. Our team works hard to keep customers updated, and we regret if there was any miscommunication.
If you still have concerns, please contact us directly, and we’ll be happy to assist. We appreciate your patience and understanding.
Good communication over delivery date…
Good communication over delivery date and the door arrived as per schedule
26 november 2024
Antwoord van Online Door Store
Hi Gillian,
Thank you so much for your kind words and for taking the time to share your feedback.
Providing excellent service is our top priority, and it’s always rewarding to know when we’ve achieved that. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Looking forward to serving you again in the future!
Best regards,
Online Door Store
Good choice of doors whatever your…
Good choice of doors whatever your budget ,it took a little longer to arrive than I expected but I think that is my fault for wanting it straight away. But it did arrive on the day and at the time that I was told. Would definitely use them again
21 november 2024
Antwoord van Online Door Store
Thank you for taking the time to share your experience! We’re so glad to hear that you found our door selection suitable for all budgets and that your order arrived as scheduled. If there’s anything we can do to assist you in the future, please don’t hesitate to get in touch.
Poor quality
When my doors arrived, I checked one but then the driver brought the second one in and I didn’t look at it. My mistake it was almost snapped into they were pretty good at replacing it but the second one had damaged to the bottom. I couldn’t be bothered to send it back so I will just be filling it and painting it but the call the of doors are not great
19 november 2024
Antwoord van Online Door Store
Dear Philip,
Thank you for taking the time to share your feedback. We are sorry to hear about the issues you experienced with your order and sincerely apologize for any inconvenience caused. While we strive to ensure our products reach our customers in perfect condition, occasionally, damages can occur during transport despite our best efforts. If you had contacted us regarding the second door, we would have gladly exchanged it for you to ensure you were fully satisfied with your purchase. Your feedback is invaluable in helping us improve, and we will be reviewing our processes to minimize the risk of such issues in the future. We hope to serve you better in the future.
Best Regards,
Online Door Store
Antwoord van Online Door Store
Thank you, Steven! We’re thrilled to hear such positive feedback. Providing great value, quality, and efficient service is what we strive for. We appreciate your support and look forward to serving you again!
Online Door Store offers a convenient…
Online Door Store offers a convenient and reliable service with easy ordering and consistent delivery updates. However, be cautious of unexpected surcharges not disclosed upfront. The doors are well-made and arrive in good condition, but some transparency could improve the overall experience.
5 november 2024
Review zonder uitnodiging
Antwoord van Online Door Store
Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused regarding the unexpected surcharges. Our system is designed to detect postcodes that may require additional charges and prompts customers to contact us so we can confirm the surcharge with our suppliers before completing the order.
If you did not receive this message during your order process, please reach out to us so we can investigate further and ensure your postcode is correctly updated in our system. Unfortunately, we could not locate an order under your name to address this directly.
For assistance, feel free to contact us at enquiries@onlinedoorstore.co.uk or call us on 0208 158 6700. We’re here to help resolve this issue and improve your experience. Thank you for bringing it to our attention!
Delivered on time and securely packaged…
Delivered on time and securely packaged for a large item
Have no doubts about buying an external door from them in future
15 november 2024
Antwoord van Online Door Store
Hello Russ,
Thank you for your kind feedback! We're thrilled to hear that your item was delivered on time and securely packaged. We look forward to serving you again in the future when you're ready for your next external door purchase!
The door was as described
7 november 2024
Antwoord van Online Door Store
Dear Philip,
Thank you for taking the time to share your feedback. We’re delighted to hear that the door met your expectations and was delivered promptly.
Your satisfaction is important to us, and we’re glad we could provide a positive experience. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best Regards,
Online Door Store
Internal glazed door
Straight forward process good information when I asked about my interest in a specific door I required received the door albeit not as quick as I would have liked and although I know I had to undercoat and paint the door the plastic covering on the glass was peeling off meant I had to mask the glass boring job and had to do more in regards to finishing the door before painting than expected otherwise all good 👍
7 november 2024
Antwoord van Online Door Store
Dear Mahmud,
Thank you for sharing your feedback. We’re pleased to hear that the process was straightforward and that you received helpful information about the door you were interested in.
We apologize for the inconvenience caused by the plastic covering on the glass peeling off, as well as the extra work required to prepare the door for painting. Your comments are valuable, and we will use them to improve the quality of our products and packaging to ensure a smoother experience in the future.
We appreciate your understanding and are glad that, overall, you’re satisfied with your purchase. If there’s anything more we can do for you, please don’t hesitate to let us know.
Best regards,
Online Door Store
Don't order your doors from here!
Don't order your doors from here!. They take your money and then have nothing more to do with you. confirmation email said 3-5 days delivery, website says within 10 days but reality is 15 days for delivery - emailed online doors for clarity and got no reply! Then, delivery finally arrived - only to find out we had to have someone to help offload the van and we should've been informed before as we placed a large order.
4 november 2024
Review zonder uitnodiging
Antwoord van Online Door Store
Dear Charlotte,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced with your recent order.
We understand your concerns about the delivery timeline. While our confirmation email mentions a 3-5 day delivery estimate, there are rare instances where logistical challenges can cause delays. We are actively working to improve our communication and processes to ensure greater consistency and transparency.
Regarding the delivery assistance requirement, we deeply regret that you were not informed in advance about needing someone to offload the van. This is an important detail that should have been communicated, especially for large orders. We will take steps to ensure that this information is clearly provided to all customers moving forward.
Your feedback is invaluable in helping us improve our service. If there is anything we can do to address this further, please don’t hesitate to contact us directly.
Regards,
Online Door Store
Nicely finished door
I was kept up to date with the day and time of delivery.
The door was well finished.
Would use this company again.
11 november 2024
Antwoord van Online Door Store
Dear Charlotte,
Thank you so much for your kind feedback! We're delighted to hear that you’re pleased with your new door and that you found our communication and delivery service helpful.
It’s wonderful to know that the quality of the finish met your expectations. We truly value your support and look forward to serving you again in the future.
Warm regards,
Online Door Store
Easy to select product and order
Easy to select product and order. Fair comparable price. Delivered promptly as advised.
Door fits perfectly.
Good job!
31 oktober 2024
Antwoord van Online Door Store
Hi Howard,
Thank you for your wonderful feedback! We're thrilled to hear that you found the selection and ordering process straightforward and the pricing fair. It's fantastic that the door fits perfectly and that delivery was as promised. We appreciate your support and look forward to serving you again.
Quick delivery
Quick delivery
Perfect condition
Well made
Looks great
8 november 2024
Review zonder uitnodiging
Antwoord van Online Door Store
Thank you so much Ruth for your feedback. We're thrilled to hear that you were pleased with the quick delivery, the product’s quality, and its appearance. We appreciate your feedback and look forward to serving you again!
Antwoord van Online Door Store
Dear Angie,
Thank you for your feedback! We're thrilled to hear that you found our website easy to use and appreciated the communication and delivery. We're glad the item met your expectations. Looking forward to serving you again!
Door delivered speedily
6 november 2024
Antwoord van Online Door Store
Thank you, Jane! We’re so pleased to hear that your door arrived quickly. It’s great to know we could meet your expectations for prompt delivery. Thank you for choosing Online Door Store.
Fabulous service with great…
Fabulous service with great communication regarding delivery. Fast delivery time. Super quality doors. Highly delighted.
29 oktober 2024
Antwoord van Online Door Store
Thank you so much, Jill! We’re thrilled to hear that you're delighted with our service, communication, and the quality of our doors. We strive to provide a seamless experience and are glad that we could meet your expectations with a fast delivery. Thank you for choosing us – we hope you enjoy your new doors!
Quality doors!!
Good company, customer service is friendly and quality doors delivered.
Part of the delivery was late by a couple of days but it didn’t delay our project.
Overall, I am happy and would buy again from them.
2 november 2024
Antwoord van Online Door Store
Thank you very much, Malyadri! We’re glad to hear that you’re happy with the quality of our doors and the service provided. We apologize for the slight delay in part of the delivery but are pleased that it didn’t affect your project. Your positive feedback means a lot to us, and we look forward to serving you again in the future. Thanks again for choosing Online Door Store.
The door was good quality and a very…
The door was good quality and a very reasonable price. it took a couple of days more than stated to get to me by courier.
1 november 2024
Antwoord van Online Door Store
Dear Mr. Rogers,
Thank you for your feedback! We're delighted to hear that you found the door to be of good quality and reasonably priced. We apologize for the delay with the courier, and we’re actively working with our delivery partners to ensure timely arrivals in the future.
Best Regards,
Online Door Store
Antwoord van Online Door Store
Thank you, Peter! We're thrilled to hear you're happy with our service. We appreciate the recommendation and look forward to assisting you again!
Best Regards,
Online Door Store
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