I was interested in protecting my investments and this registration seemed a good idea. The process was very straightforward and I accomplished it with ease. Hopefully I'll never need it, but you neve... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Do not waste your money on this service; they were unable to locate the title deeds ( so they stated) even though we gave them all the information required. Feels as though this is a scam website
Bedrijf heeft geantwoord
As a none legal expert I am doing probate for my late farther, I was advised to get a copy of the title deeds so I called the service. I asked legal type questions which I understand the team could no... Toon meer
Bedrijf heeft geantwoord
My case has been an absolute nightmare with some unique complications. Anisha has been an absolute gem and gone above and beyond to help me. Whatever Anisha is being paid, she deserves more! H... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Our online services provide the general public and property professionals with access to official copies of Land Registry Title Registers and Title Plans.
Contactgegevens
Verenigd Koninkrijk
- onlinelandregistry.org.uk
3,5
Gemiddeld
6K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
What a pleasure
Over the last couple of days I have had the pleasure of dealing with Muhammed who has been extraordinarily patient and helpful. I also spoke with Maddie today who was equally pleasant and efficient.
What a refreshing change this is when dealing with this kind of organisation. Nothing was too much trouble.
You are a both a credit to the organisation. Thank you.
4 maart 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Mike,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Documents requested were received promptly
I made a request related to house deeds and received the requested documents by email in less than one hour.
I was relived as after payment I had a sudden feeling that this was a scam website - but it turned out no to be the case!
2 maart 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Richard,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Don't touch them - Its a scam
Don't touch them - it's a scam. I paid my £36 and immediately got a reply to say they didn't have my titles on record so they would set up a call to discuss. I agreed to speak to them but they never called. I messaged to ask for my refund since they couldn't provide the service they claimed to offer but they are only offering to refund £7 because it was so much effort on their part to tell me they didn't have my titles on file! I will be spreading the word about these scammers.
1 maart 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good afternoon Mary,
Thank you for your review.
I can confirm we have found your order and are sorry to inform you that after our search, there are no records with the HM Land Registry regarding this property. Therefore, we were unable to send across any documents.
Consequently, we had partially refunded you the document fee as the full fee cannot be refunded as per our refund policy.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk
Kind regards,
Sophia
Communications Officer
I thought I was dealing with HM Land…
I thought I was dealing with HM Land Registry, the name is too close and shouldn’t be allowed to trade with this name. Feel like I’ve been overcharged so I wouldn’t use this company again.
18 februari 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Susan,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Aisha was very helpful and explained…
Aisha was very helpful and explained the process clearly
26 februari 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning David,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Trusted and very good registry on the…
Trusted and very good registry on the online platform its helps a lot
9 februari 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Aagman,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Efficiency at its best!
I found it to be a fast and efficient device - my documents arrived much quicker than I . Had expected and making the payment was also very easy - it enabled me to get on with what I needed to do. Thank you.
26 februari 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good afternoon Jane,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Rip off
They charged me twice and when I asked for the refund, they only returned 7 pounds rather than 36 pounds of what I was due. Rip off Britain!
25 februari 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Paola,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Beware - nothing to do with the Land Registry itself
Carefull designed to look like an online service from the Land Registry with the admission that they aren't in much smaller type. I had already paid their inflated price for a copy of the register of title but they blew it with a follow up call today saying I needed to sign up for the property alert which I knew to be free but they insisted wasn't. That bit of their scam didn't work as I already had confirmation direct from the Land Registry that I had signed up!
Nice to see they admit that they are selling a property alert which is a free service provided by the genuine Land Registry. What they don't admit is that the sales person also tried to sell me a copy of the title deeds - I actually contacted the Land Registry direct and bought a copy of the Title Deeds only to find it was just a copy of the Land Registry Title which these clowns has already sold me at an inflated price
25 februari 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Martin,
Thank you for your review,
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
I can also confirm after reviewing your application, the sales agent offered you the option to purchase the property alert for your property.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk
Kind regards,
Sophia
Communications Officer
Do this yourself
Do this yourself
I submitted an application to transfer a title in August 2025 and was told this would take some 8 weeks. I was sent forms available online to make a transfer, and there is no update provided apart from a telephone number of the land registry and being asked to call them. Just checking with AI as to what forms need completing, getting these completed and sending off can be done by anyone without paying fees to this organisation that, in my view not done much to help with transfer apart from getting fees from me and providing false information for its relatively prompt execution. Matter not yet completed.
I would not use them again.
25 februari 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good afternoon Mukundrai,
Thank you for your review.
Our Conveyancing Pack includes professional preparation of the required Land Registry forms, administrative checks, and tailored guidance through the application process. This fee is separate from HM Land Registry’s own statutory fees, which apply only to direct applications handled personally by the applicant.
In your case, the documents were fully prepared, verified, and dispatched to you. I can also confirm that a guidance sheet was included with the documents to assist you in completing the forms.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk
Kind Regards,
Sophia
Communications officer
The service was quick and efficient…
The service was quick and efficient just a little expensive.
24 februari 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Jeremy,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Scammers
Scammers. I thought I was on the proper gov website. As soon as I paid they started calling trying to charge me even more. I was charged £36 for title plans that are quicker and easier to get directly from the gov website for £7.
23 februari 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Antwoord van Online Land Registry
Hi Vincent,
Thank you for sharing your feedback. I’m sorry to hear that you feel dissatisfied with the pricing.
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
Our pricing reflects the quality, resources, and level of service we aim to provide.
I can confirm in your case, the documents were prepared, verified, and dispatched in line with the 48-hour service you selected. As the service had already been completed and the documents delivered, the order no longer qualified for a full cancellation.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Not received my report yet!
Not received my report yet!21/02/26
21 februari 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Geoff,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Helpful, personal and efficient
Helpful advice speaking directly to someone on the phone and I got through straight away. The call handler knew his stuff. It was all very efficient. Unfortunately I couldn't hear him very clearly and had to ask him to slow down and speak up - I'm not hard of hearing!
20 februari 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Amazing value for service
Amazing value for service, but on telephone calls, waiting time is too long.
20 februari 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Great service from Land Registry.
At a time when so many services have become lack-lustre I have been startled this week by really great service on the two occasions I have had reason to obtain online records. Delivered in minutes and troubled to call me to check if I needed more detailed records than those I ordered. Great service....thanks !
20 februari 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning John,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Really excellent
Really excellent. Very easy to use the website to request assistance and was telephoned about five minutes after doing so by a very helpful person who sorted out the problem.
19 februari 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Henry,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Be wary of calls from the sales department
I applied for two properties and only one was on their register. I didn't get a full refund for the unregistered property. Also the sales department suggested additional documents some of which I had already paid for online
12 februari 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Barbara,
Thank you for your review.
I can confirm we have found your order and are sorry to inform you that after our search, there are no records with the HM Land Registry regarding one of your property. Therefore, we were unable to send across any documents.
Consequently, we had partially refunded you the document fee as the full fee cannot be refunded as per our refund policy.
I can also confirm after reviewing your application, the sales agent offered you the option to purchase the remaining deeds for the property.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk
Kind regards,
Sophia
Communications Officer
Amazing speedy service
Amazing speedy service. I was really impressed to get helpful phone call shortly after I submitted the application. Fantastic.
16 februari 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Diane,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
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