OOHPod Reviews 

Do not use!!
worst customer service I have ever come across. You cannot use their leave to collect service without having an account with them but you can book and pay for the service on their website without having an account, you just can't actually leave the parcel in one of the lockers. when you try to contact customer service they just argue with you and tell you you are doing it wrong. absolutely unbelievably bad service, the instructions they give you on the invoice are different from some deeply buried web page and honestly it is just the worst service i have ever come across. Not just one specific customer service agent either. I have contacted them 3 times and not once have they apologised for a truly stupid user interface. they just say you have to use your OOHPOD number..... but I booked it without having an account.... “then it won't work” ... so why are you letting me book it!!!!
They insisted I need an account to use the leave to collect service, telling me it was impossible to use without an account they were rude and unhelpful when I contacted them because their locker wouldn’t accept the barcode they sent me and took weeks to refund me. Will never use again and I don’t recommend anyone else use them either

I cannot recommend OOHPOD Customer service enough they were amazing especially Adrian. He went beyond expectations to locate a parcel DPD lost on me in an OOHPOD locker. With no help from DPD, OOHPOD Customer service went out of their way to locate missing parcel. Thank you

I have used Oohpod since it opened and it's predecessor Parcel Motel before that. Sadly for me the quality of the service has disimproved significantly recently. Numerous failed deliveries, lockers not opening for couriers, release codes not being generated. Their support staff are hard to contact, no contact phone number only a web chat bot or email, slow to respond, unhelpful and frankly rude. I am elderly and disabled I need to go up to the locker to get it opened remotely and I have to email them and wait. The last email I sent took them 24 hours to reply.

Interesting situation i found myself in today.

Went to drop off a parcel to the OOHPod in Limerick, Dock Road Lidl.
I was dropping off UPS parcel, added in the tracking code so a locker would open ( the scanner never works) and a door has opened with a parcel already in there!
( I have no idea was that being delivered or waiting to be collected?!?!?!)

Like i was sending something off and i could have just take someone`s parcel, just like that? Not god enough...

I get, the system is automatic and so on, but, i didn`t feel very safe leaving my parcel there after this.

I think the company should make a greater effort to explain to customers that when purchasing a bundle, the time for collection of a parcel is 48 hours and not a minute more. Every subsequent 48 hour stay in the machine is charged for.

I find OOHPod very convenient especially for some high-value deliveries recently. It’s great to know they are secure until I collect them

I've been using oohpod for a month now and it's fantastic when you haven't time to go look for missed deliveries. Highly recommend

This is a great service, I'd be lost without it tbh. My deliveries are waiting safely for me when I get home from work. I have also used one of the lockers in NI to get something from Argos (who don't send to Ireland anymore) and I found it dead handy. I would love if they put more in my area (Rathmines) as the locker at Tesco is getting very busy.

I wish I had read the reviews before using this atrocious service. Advertised as a service that delivers packages from UK to Ireland. Package arrives and they won't deliver to Ireland, try to contact their customer service but only a chat bot. I've swwent countless emails which have all been ignored, I've no way of collecting parcel, no way of contacting anyone, but they'll charge my card every day that the parcel is in a different country. DONT USE

EDIT : I'm editing as the company replied. I have sent 6 emails with screenshots to the customer service address given, between the date of delivery and today.

The company then responds 23 days after the original complaint and 12 days after I reviewed them on Trust Pilot. This response is the one above, I've yet to hear anything regarding Delivery.

DONT USE.

Note for OOHPOD - Instead of advising the customer that they 'dont understand' the service, perhaps read and reply to your customer service emails.

Sent parcel to a locker that as it turns out is not even publicly accessible. No warning that this is the case at any stage. Email asking for help just to be told not to use this locker. Parcel trapped with 0 help from customer service and now I've lost 60 euro.

The worst company ever. I was out of country and couldn't collect my parcel on time. I contacted their customer service, and they're the worst too. They don't know what they're doing, the language they're using is not nice and their guidance is not clear!

They gave my parcel to wrong customer. And they sent all proofs of that

Terrible company!!! Stay away!!!
I am an online seller. On March 12th, 2026, I dropped off a parcel at UPS Access Point™ at OOHPOD ATHLONE (LIDL), DUBLIN ROAD, ATHLONE, WESTMEATH N37NN92. Today is March 25th, 2026 (almost two weeks later) and UPS courier still hasn't collected the parcel. It appears the parcel locker is out of service, with my parcel still inside. UPS refused to accept the complaint because, as they claim, they can't collect the parcel from the locker. OOHPOD claims there's a power issue with Lidl. Lidl claims they have nothing to do with it. No one knows who should be handling this or when the parcel locker will be fixed. The parcel should have arrived to the recipient by now, but it hasn't even been shipped yet. Because of OOHPOD, I'm losing customers, money, and my good reputation.

2 unsuccessful deliveries. Packages lost and returned to sender. Terrible business practices.

Safe for post? Nope. Had a gift delivered to the value of 200 euro, it was signed for. Did not receive my notification so went to office in Jonesborough, cant be found. Told me they were checking CCTV, waited OVER AN HOUR to be told they cant find it and contact customer support for a refund. They never even checked the cameras as I asked before I left. So I stood around for absolutely no reason wasting my time.
No mention of contacting me if it's been found. Mentioned it could have been stuck to another package that was collected already. Didn't seem to care at all, just kept saying it was mindblowing.

While it's not too bad for receiving parcels, sending is really bad service. Dropped the parcel on Friday in Tyrellstown locker, today is Tuesday and it s still sitting there. Totally disappointed, won't use that service again👎

Package was delivered on the Tuesday.

Got an email Wednesday saying I have 24 hours to collect.

Go to location and open hatch. Nothing there.

Help line is an Irish Mobile.
Lol to that

Can u get through? Of course not.

Email them to say my package was not there.

Reply: please check with your courier.

Then I get another email of them.

"Your code is expired. Package is been re processed and u will be sent new code "

and of course.

"You will be charged a fee."

Still no code.

Email them again

Reply: Ignore that email it's a automatic email.

Summary:
I have been charged for using one storage unit that was never used.

Im also been charged penalty as my "package" was never collected.

Package is still missing

Customer care, possibly the worst. They just fob u off and reply hours after each email.

Did I say AVOID AVOID AVOID

After emailing to confirm whether their systems were up and running before driving in an orange weather warning to pick up a parcel, I got here 20 minutes before they were supposed to close to find the office shut completely.

This is the second time ive showed up to the office being shut. First time I went with the yodel email telling me they were open till 7 to find out they changed their time to 6. Maybe make sure yodel aren't telling people to come up till 7.

This time theyre closed 20 minutes before they said they would. It only took me 30 minutes from his last email correspondence confirming that the system was up and running to get here

Completely wasted time, petrol and my patience dealing with this company.

Even trying to get a response to a simple question of are your systems up and running got me a go around of him telling me what I already knew. To use my barcode to collect. When I asked again if the systems are up and running with the storm (the last time there was a storm we were informed bad whether can shut down their ability to scan out parcels so wanted to check before making the drive) I got a snarky "i already responded to that email reply" even though he in fact hadnt. Ridiculous.

I saw four other people try to enter the office while I was sitting in my car only for them to also have to turn around after realising it had shut early with no notice so I am not the only person who was inconvenienced.

Extremely Disappointed with UPS OOHPOD Service

I attempted to return a high-value parcel to Spain through UPS using their OOHPod service. My package has been sitting in the locker since 23 January, despite receiving daily assurances that the issue would be resolved. As of 3 February, my parcel remains uncollected.

Throughout the past week, I’ve been repeatedly promised a swift resolution, but these promises have been empty. Not only am I now going to miss the required delivery date, but I have also wasted significant time and effort.

This has been a very frustrating experience, and if I could, I would give UPS and OOHPod zero stars.

I use this company on a weekly basis and have always been impressed with their reliability. On the rare occasion that a minor issue arises, they resolve it immediately. Their customer service is truly top-notch.