Absolutely disgraceful customer service. Don’t answer emails. Yesterday had a one time password for Amazon, sent over 2 emails heard nothing so had to leave work to drive 64km to get up to office befo... Toon meer
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Website is absolutely useless. Trying to give them feedback. No contact details! Try to use chatbot, useless! Try to send a query, get stuck in doom loop of those stupid images ‘click all the bic... Toon meer
Bedrijf heeft geantwoord
Customer service is diabolical. Rude rude people. These people can’t count nor read. And would argue with a wall. Scammers
Oohpod has been a really convenient way to receive my parcels. I like that I can pick them up anytime with just a QR code, and the lockers feel secure. Notifications are usually prompt, and pickup is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
OOHPod: 24/7 Smart Parcel Lockers across Ireland, offering secure, private, and convenient parcel collection and drop-off services. OOHPod is your Out-Of-Home Flexible Address. Say goodbye to delivery anxiety with OOHPod and embrace freedom from home deliveries. Sign-up today and save with OOHPod bundles when you shop online. https://www.oohpod.com/#get-started OOHPod is an Irish company providing a parcel locker network across Ireland and Northern Ireland. Our lockers accept parcels from all delivery providers, offering individuals and businesses a secure and convenient way to send and receive packages. Available 24/7 at accessible locations, the lockers enable flexible and hassle-free parcel management. With a focus on privacy and sustainability, OOHPod provides a reliable, agnostic and open network of lockers as an alternative to traditional delivery points. OOHPod lockers serve as an efficient and sustainable Out-Of-Home address solution. Review our businesses products and improve your parcel management with cost effective solutions OOHPod lockers. https://www.oohpod.com/business With over 30 year’s experience, as market leaders, OOHPod’s management team has created the number one smart locker network in Ireland and continues to grow with the C2C and online shopping market.
Contactgegevens
Ierland
- oohpod.com
3,0
Gemiddeld
244 reviews
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Heeft 32% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Excellence Service
Excellence Service
Absolutely magic
Great for saving time money
Highly recommend
28 april 2025
Antwoord van OOHPod
Hi Valerie, thanks a million for the fantastic 5 stars! We're delighted to know our service made a great impression.
Disappointing
Impossible to know for sure if the item will be stored in a locker or in a store close to the locker (which is not opened 7/24 - but dont worry, you are being charged anyway - Mistakes happen and I decided not to give up and to give the business a second chance, but I struggled each time to get my items (one time, no code was generated for the locker, another time my items were delivered to the closest shop without notice, resulting in useless trips to their location) - their lockers are opened 24/7 but their support line is not, so dont expect to receive any help if you go to collect OOH - Finally, it is good to know that they increased their prices, so expect to be charged at least 12€ to have one parcel for one week in a locker...
6 mei 2025
Review zonder uitnodiging
Antwoord van OOHPod
Dear Sylvain
Thank you for taking the time to leave your feedback. We would like to assure you that OOHPod only charges customers when a locker is opened using their account number. Our pricing hasn’t increased—in fact, we recently introduced discounted bundle packages, which means you can now use our lockers for as little as €2.37 for a 48-hour period.
Charges are applied every 48 hours, and we clearly communicate this in our terms. If you ever feel you’ve been charged in error, please don’t hesitate to contact our customer service team—we’ll be happy to investigate and issue a refund if appropriate.
While our customer service is not available 24/7, our team is here to help six days a week: Monday to Friday from 9am to 7pm and Saturdays from 9am to 3pm.
Please note that OOHPod is not a parcel carrier. We provide the locker network used by various delivery companies. While we can’t control the actions of individual drivers, we can confidently say that our lockers successfully receive thousands of parcels every day without issue.
We appreciate your feedback and are always looking for ways to improve.
Kind regards,
The OOHPod Team
Parcel stuck in offline locker
Dropped my parcel off in an OOHPOD two weeks ago, UPS could not get the locker to open and I was told to contact OOHPOD and have them open it manually for me. OOHPOD stated I would need to drive to the locker and have them open it by calling when standing outside it. Only then did they inform me that the locker was actually offline and so my parcel was stuck inside. I was told that someone would be out to reboot the locker the next day (Tuesday) and I would be contacted when it was. I had to follow up on Friday and was informed that the locker was still offline, and my parcel has been sitting in the locker for two weeks with no resolution. I am extremely disappointed with the service provided.
28 april 2025
Review zonder uitnodiging
Antwoord van OOHPod
Dear Emma,
We're very sorry to hear about your experience and for any inconvenience caused. Please accept our sincere apologies.
We want to reassure you that it is extremely rare for an OOHPod locker to be out of service. Our team monitors the network closely to ensure availability and reliability, and we take issues like this very seriously.
Thank you for bringing it to our attention—we’re always working to improve and provide the best possible service.
Kind regards,
The OOHPod Team
Antwoord van OOHPod
Thank you so much Patrick for the 5-star review! We're thrilled to hear you had such a positive experience.
Antwoord van OOHPod
Hi Kate, thank you! We truly appreciate your kind words and glowing review—it's feedback like yours that keeps us motivated!
Easy, convenient, great value!
Always so easy to use - never had a problem and it’s quick, simple and convenient. I highly recommend (esp if you need a UK address for delivery)!
We do PAYG and it’s great value.
27 april 2025
Antwoord van OOHPod
We're thrilled to receive such positive feedback—thank you for taking the time to share your experience
Antwoord van OOHPod
Thank you so much for the wonderful 5-star review—your support means a lot to us!
Great service & so easy to use!
OohPod is genuinely one of the easiest services to use & doesn’t cost anything crazy! I would be lost without it
28 april 2025
Antwoord van OOHPod
Maria, thanks a million for the glowing review! It’s always great to hear that our service is making a difference.
Barcode doesn't work, can't get anyone on the phone
Received a barcode saying to pick up my parcel at the OOHPOD Centra Buncrana Road, Derry.
Barcode and manual code does not work.
Can't contact anyone other than by email- don't receive email confirmation that received.
Just useless all round.
Spoke to the guy in the Centra- says multiple people have complained about it and they sent an email about it- he said they haven't even opened the email yet.
Edit: noted response from the agent. So they chap in the Centra shop is lying now as well. Thanks that's very helpful.
27 april 2025
Review zonder uitnodiging
Antwoord van OOHPod
Hi Kieran, thank you for taking the time to leave a review. I’ve looked into your case and can confirm that our customer service team responded to your email promptly, explaining that your parcel was not delivered to the OOHPod locker by the carrier—Yodel in this case. As a result, the code they provided wouldn't work at our lockers. You were advised to follow up directly with Yodel, and I hope they were able to assist you further.
We’ve reviewed activity at the locker location and found no unopened emails, other reported issues or concerns, raised by other users or the locker host. It’s a high-traffic site that handles hundreds of parcels each week without incident.
If there’s anything more we can do to support you, please don’t hesitate to get in touch.
Thanks, The OOHPod Team
Excellent prompt service with very…
Excellent prompt service with very helpful and accommodating staff.
29 maart 2025
Best services ever.
I would like to write the most positive review possible. The OOHPod team has been so helpful and patient with me for over a month. My collection issues, initially expected to last 3 days, extended to over a month and a half. They kept my parcel safe and, even when I could not contact them, they personally contacted me. I really appreciate their help and understanding. Thank you for being such great people.
1 april 2025
Review zonder uitnodiging
Outstanding.
Outstanding, all the way. The girls in Jonesborough are very obliging and on top of their game, as always. I cannot recommend this service enough. It has been a real solution for me, particularly with my eBay and other UK purchases.
5 april 2025
Review zonder uitnodiging
Complete Conference in OOHPOD
The Detail and Professional in Customer Service is Super and I can see my Self doing a lot more business with OOHPOD IN THE further 👍👏👏👏👏👌
30 maart 2025
OohPods are genius
OohPods are genius. I love being able to collect parcels, usually for free, without feeling guilty about not buying a product in a shop. The locker I used today was broken however once I reported it via oohpod website someone was there and fixed it within a couple of hours. Thank you Maureen, you legend. Fantastic service <3
10 maart 2025
Review zonder uitnodiging
GREAT
Only issue is that some delivery drivers don't bother to figure out how to put the package in the locker. Other than that, when they do, the service is excellent. During one pick up, the touch screen on the locker didn't work. I emailed Oohpod (on a Saturday) and they replied straight away and had the issue fixed immediately. Put it this way, my apartment complex has a version of this that is free to use but I pay the nominal fee to use Oohpod instead as they are much more reliable.
26 februari 2025
Really helpful staff
26 februari 2025
Excellent service for hassle free deliveries
Excellent service would highly recommend for hassle free deliveries.
26 februari 2025
Antwoord van OOHPod
Thanks Darragh! We really appreciate that.
I am using this service regularly
I am using this service regularly! Very satisfied with it and recommend it 👍
26 februari 2025
Antwoord van OOHPod
Alex, thanks for the wonderful feedback!
Antwoord van OOHPod
Laura, that's what we like to hear! Thanks so much for taking the time to review.
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