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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Absolutely disgraceful customer service. Don’t answer emails. Yesterday had a one time password for Amazon, sent over 2 emails heard nothing so had to leave work to drive 64km to get up to office befo... Toon meer

Beoordeeld met 4 van de 5 sterren

Website is absolutely useless. Trying to give them feedback. No contact details! Try to use chatbot, useless! Try to send a query, get stuck in doom loop of those stupid images ‘click all the bic... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Customer service is diabolical. Rude rude people. These people can’t count nor read. And would argue with a wall. Scammers

Beoordeeld met 5 van de 5 sterren

Oohpod has been a really convenient way to receive my parcels. I like that I can pick them up anytime with just a QR code, and the lockers feel secure. Notifications are usually prompt, and pickup is... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Logistieke dienstverlening
  2. ook in
  3. Business to Business-service
  4. Kluisje voor pakketbezorging

Geschreven door het bedrijf

OOHPod: 24/7 Smart Parcel Lockers across Ireland, offering secure, private, and convenient parcel collection and drop-off services. OOHPod is your Out-Of-Home Flexible Address. Say goodbye to delivery anxiety with OOHPod and embrace freedom from home deliveries. Sign-up today and save with OOHPod bundles when you shop online. https://www.oohpod.com/#get-started OOHPod is an Irish company providing a parcel locker network across Ireland and Northern Ireland. Our lockers accept parcels from all delivery providers, offering individuals and businesses a secure and convenient way to send and receive packages. Available 24/7 at accessible locations, the lockers enable flexible and hassle-free parcel management. With a focus on privacy and sustainability, OOHPod provides a reliable, agnostic and open network of lockers as an alternative to traditional delivery points. OOHPod lockers serve as an efficient and sustainable Out-Of-Home address solution. Review our businesses products and improve your parcel management with cost effective solutions OOHPod lockers. https://www.oohpod.com/business With over 30 year’s experience, as market leaders, OOHPod’s management team has created the number one smart locker network in Ireland and continues to grow with the C2C and online shopping market.


Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

244 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 32% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,0

Alle reviews

(244)

46 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Very useful

Easy to use and useful

26 februari 2025
Logo OOHPod

Antwoord van OOHPod

Glad to hear that and thanks for the great feedback!

Beoordeeld met 5 van de 5 sterren

A great service…..

A great service and the women in the office in Jonesbrough are always helpful, friendly and polite.

26 februari 2025
Logo OOHPod

Antwoord van OOHPod

Thanks Sophie, our team in Jonesborough are delighted with this review!

Beoordeeld met 1 van de 5 sterren

Absolutely nuts

Absolutely nuts. Living in Ireland rurally means there are no yodel stores only OOHPodLocker. However, once you drive the 30 miles to the nearest one, scan your parcel in hopes of an easy ride, you are met with barcode not recognised, input manually....you input the barcode, it erases itself...input the barcode again, not recognised. So, next step contact yodel, cut off from 1st person, onto the 2nd, kept on hold while you are asked if the label sent to you by yodel is right. You send a picture of said label....you are told to wait ...told to wait some more....no response, then disconnected. Yodel should perhaps not be a service over here until a service can actually be provided. All in all I had to cancel my buyers purchase, offered to send them via another postal service but as it had taken me 5 days to try and post it in the first place they, quite rightly, refused. The buyer lost the item, I lost the sale. Great stuff, what a fantastic service.

30 januari 2025
Review zonder uitnodiging
Logo OOHPod

Antwoord van OOHPod

Thanks for bringing this to our attention. It sounds like there may have been an issue with the label or barcode, and we're sorry to hear that getting assistance from the carrier was challenging. We truly appreciate you giving the OOHPod locker a try and hope you'll use it again so we can show you how smoothly it works. If you ever need any help in the future, please don’t hesitate to email us at support@oohpod.com, call us at 028 3089 8006, or message us on WhatsApp at 086 4299807—we’re always happy to assist!

Beoordeeld met 1 van de 5 sterren

The cabinets were often broken or there…

The cabinets were often broken or there were no cabinets available.

29 januari 2025
Logo OOHPod

Antwoord van OOHPod

Hi there,

Thank you for your feedback. We're sorry to hear that you’ve had difficulty using our lockers. To help us investigate this further, could you please provide details of the date and location where you experienced the issue by emailing us at support@oohpod.com?

Please also note that if this occurred in the aftermath of Storm Éowyn, a small number of locations were affected by electricity blackouts.

We appreciate your feedback and look forward to assisting you.

The OOHPod Team

Beoordeeld met 4 van de 5 sterren

I love the service

I love the service. Maureen and Ellen are a great help though and really triy for you

30 december 2024
Logo OOHPod

Antwoord van OOHPod

We can see you have been in touch with our support team who are helping to resolve this issue for you. Thank you for your feedback.

Beoordeeld met 4 van de 5 sterren

Don’t get me wrong

Don’t get me wrong, for someone like me working 12h shifts and barely being at home, or sleeping and resting when at home, it’s a great option. However the extra almost €4 per package is not ok. You could be paying 15€ for postage already and then ad €4 on top of that, it all adds up. In majority of European countries 99% of shops offer delivery to a parcel locker for a price ofc, and no added costs when collecting your package. Until that’s a case in Ireland I will not be completely happy with postal services 🤷🏻‍♀️

30 december 2024
Logo OOHPod

Antwoord van OOHPod

Thank you so much for your kind words! We're glad to know that OOHPod lockers are fulfilling the vision OOHPod was created for: eliminating the anxiety of inconvenient deliveries (and returns) by providing secure, private, and 24/7 convenient storage within your community. Did you know you can save with our bundle purchases and get your parcels for €2.37 instead of €3.95? Also, you can enjoy no extra cost when using one of OOHPod's integrated carriers, DHL or UPS. Hope this helps.

Beoordeeld met 3 van de 5 sterren

The pod was not working

The pod was not working

30 december 2024
Logo OOHPod

Antwoord van OOHPod

We can see you have been in touch with our support team who are helping to resolve this issue for you. Thank you for your feedback.

Beoordeeld met 5 van de 5 sterren

Superb

I have only used it once so far and the experience was beyond expectations. Had a slight issue with the interpretation of a status code but this was resolved promptly via the support chat line, even though it was late Saturday. All I can suggest is that they publish the status code and their meaning on their website.

I will definitely use again, no doubt about that.

Thank you

21 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Cornmarket Cork Locker Closing

Received a notification at 5.45PM about location Cornmarket-Cork locker removed in 4 days due to some renovations.

The instruction is "Notify the courier to redirect the parcels to a different address."

Why is there no option from your end to use a different locker/location?

Do you think 4 days is enough advance for removing the locker on the busiest time of the year? Spotted in previous reviews people had not even been informed of closed locations out of the blue.

The whole point of using this service is not missing deliveries. Now you expect your customers (who have already paid for a service), to be chasing packages (Christmas presents), changing addresses and basically not doing what you were paid for in the first place.

If you are considering this service, think again. It's not worth your troubles.

17 december 2024
Review zonder uitnodiging
Logo OOHPod

Antwoord van OOHPod

We sincerely apologise for the inconvenience caused by the removal of the Cornmarket locker at short notice. Unfortunately, as we don’t own the site ourselves, this decision was beyond our control. If you’re having any trouble reorganising your parcel deliveries, please reach out to us at support@oohpod.com. We’re here to help and can liaise directly with all the carriers. Additionally, we’re actively working on securing a new location nearby as soon as possible. Thank you for your understanding!

Beoordeeld met 1 van de 5 sterren

DO NOT USE THIS SERVICE!

I had 3 packages that I ordered through Vinted to be dropped off at the Liffey Street location. I got a notification from UPS telling me that the delivery was refused and the package is now being returned to sender. It completely negates the whole point of using this service if the packages are unable to be delivered. I can see from other reviews that this issue comes up a lot but OOHPOD avoid responsibility and clearly haven't made changes to improve the service. Save yourself the hassle and avoid!

11 december 2024
Review zonder uitnodiging
Logo OOHPod

Antwoord van OOHPod

We’re sorry to hear that you’ve been experiencing difficulties with sending your Vinted parcel via UPS. I completely understand how you might feel that we are avoiding responsibility, but I’d like to clarify that the only part of the process we oversee is the locker drop-off and pickup. We do not have any involvement in the actual shipping or redirecting of parcels and this is the responsibility of the carrier.

I hope this explanation helps, and if you'd like us to assist in forwarding your feedback to UPS, please don’t hesitate to reach out to support@oohpod.com. We’ll do our best to support you in any way we can.

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