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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Bought a photobook and paid for express delivery. Item was late so requested postage reimbursement. Got stuck in a loop with their ai bot and had the chat auto-end without resolution half a d... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

1. Easy to order online in OptimalPrint Website like posting of photo and choices. 2. Excellent communication and fast responses through emails & updates. 3. All the funished product and packing ma... Toon meer

Beoordeeld met 1 van de 5 sterren

Agree with all the comments that this website is complete run by bots- bots on their website, bots on their Instagram. There is no way to contact them. Even when you are linked up with a human it does... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... Toon meer

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2,9

Gemiddeld

TrustScore 3 uit 5

279 reviews

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2,9

Alle reviews

(279)

33 reviews in de afgelopen 12 maanden

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Sub par print quality

Sub par print quality, very faint colors, half the photos cut by the hole that holds the calendar on the wall, simply appaling. Order id 35603042

19 december 2025
Review zonder uitnodiging
Logo Optimalprint

Antwoord van Optimalprint

Hi Na,

Thank you for taking the time to provide us with feedback.

We’re sorry to hear that your calendar’s print quality and color intensity didn’t meet your expectations, and that part of your photos were affected by the hole placement. This is certainly not the standard we aim for, and we understand how disappointing this must be.

In order to investigate this further and find an appropriate solution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible.

We greatly appreciate your patience and hope to restore your trust in us.

Kind regards,
Edenbeth from Optimalprint

Beoordeeld met 1 van de 5 sterren

Phone case quality JUNK!

Phone case with pictures arrived, absolute Junk, looked my granddaughter had done it in crafting class. Litterally pictures printed out and stuck to gell case. Would not use again.

18 december 2025
Review zonder uitnodiging
Logo Optimalprint

Antwoord van Optimalprint

Hello,

Thank you for sharing your feedback with us.

We are very sorry to hear that your phone case did not meet your expectations. We completely understand how disappointing it must be to receive a product that feels low quality, and we sincerely apologize for the frustration this has caused.

To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.

Kind regards,
Prime from Optimalprint

Beoordeeld met 1 van de 5 sterren

Appalling service

Update: In response to my complaint Optimalprint reissued another set of calendars at no extra cost but again through Evri, which I did raise concerns with due to still not receiving the originals (28.12.25). Evri delivered the calendars this time to a completely unknown address so still never received them. Ultimately, while previously I had great calendars through Optimalprint, the fact that they're still using Evri who have just been absolutely abysmal twice in the same month, does mean that I've had to reorder the calendars from another company who don't use Evri.

Have ordered and received personalised calendars for Christmas presents without any issues for the past few years. However this year I've yet to receive the calendars despite having next day delivery. 2 weeks later have put in a complaint as their chosen delivery company still have it 'processing' at their hub. Their auto response was for me to chase this up with Evri, no that's your job.

Order 35205184

28 november 2025
Review zonder uitnodiging
Logo Optimalprint

Antwoord van Optimalprint

Hi Gail,

Thank you very much for taking the time to share your feedback with us.

I completely understand your frustration, especially since you’ve consistently received your personalised calendars without issues in the past. Please accept my sincere apologies for the delay and the inconvenience this has caused.

Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.

Thank you for bringing this to our attention, and hope to restore your confidence in us.

Kind regards,
Marife from Optimalprint

Beoordeeld met 4 van de 5 sterren

Love it but some feedback

I like the finishing of the book I printed from optimal printing. Just 2 things I wished that could be improved.

1. Bleeding space. The way I designed my book was not considered well and wish the editor would show bleeding allowance. So hence my book was trimmed a little more than expected.

2. I wish the back of the book is not a mandatory white background as I would’ve loved to customize the book fully.

3. I wish I could scale the images freely.

Other than that, the print is great and just what I needed. Just very disappointed I can’t have the front and back cover fully customised the way I want it to. (Full colour and the rim customizable without needing to ‘parent’ the text on the front cover)

8 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

super delay delivery with no real…

super delay delivery with no real status update. no local contact to call to ask for the real status.
un

8 december 2025
Review zonder uitnodiging
Logo Optimalprint

Antwoord van Optimalprint

Hi Helen,

Thank you very much for taking the time to share your feedback with us.

I completely understand how frustrating it must be to experience a significant delay in delivery without clear updates, and I sincerely apologize for the inconvenience this has caused. This is certainly not the experience we want our customers to have. Your feedback is extremely valuable, and I’m very sorry for the experience you had.

To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.

We truly appreciate your patience and hope to restore your confidence in us.

Kind regards,
Marife from Optimalprint

Beoordeeld met 5 van de 5 sterren

Ease of usage

The convenience of editing and swiftness of delivery. Front cover was slightly pixelated but the picture might not have not been high definition when sent

18 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

“Excellent Quality and Hassle-Free Photobook Experience!”

I recently created a photobook with Optimalprint, and I’m really impressed with their service! The book quality is superb, with sharp prints and a premium finish. It even arrived earlier than the expected delivery date, which was a pleasant surprise.

The website is very easy to navigate, and the payment process was smooth from start to finish. I also appreciate how clear and concise the photobook options were, making it simple to choose exactly what I wanted.

Overall, I’m highly satisfied with the experience and would definitely recommend Optimalprint to anyone looking to create a personalized photobook!

8 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great webpage

Great webpage. Easy to navigate. Simple steps in the process of making your own photo book. High quality material used for the album.

5 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Surely a scam

Surely a scam! Placed an order. No tracking delivery number; nobody to help. Don’t trust. Item never delivered.

Thanks for coming back to me.
Order 34504591

3 november 2025
Review zonder uitnodiging
Logo Optimalprint

Antwoord van Optimalprint

Hello Sandra,

Thank you for sharing your feedback with us.

We’re very sorry to hear about your experience and completely understand your frustration and concern. Please rest assured that Optimalprint is a legitimate service, and we take situations like this very seriously.

Please know that we value your feedback and we will make sure to report this to our internal team.

To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.

Kind regards,
Prime from Optimalprint

Beoordeeld met 1 van de 5 sterren

Helpdesk is NO HELP

My order (photobook) came on time however, the photos were not aligned to the layouts. Not 1 but 2 of the main pictures. 1 came with 1/2 the pic the other was 1/4 of a photo. I am surprise the staff didn’t check before printing or delivery. I contacted via help desk, after 20hrs nobody reply to the raised tickets.
It’s meant as a gift for my bestie, I am very sure she will be so upset to receive a gift like this.

12 oktober 2025
Review zonder uitnodiging
Logo Optimalprint

Antwoord van Optimalprint

Hello Michelle,

Thank you for bringing this to our attention.

We’re very sorry to hear that your photo book arrived with misaligned photos and that you didn’t receive a timely response from our support team. We understand how disappointing this must be, especially since the order was meant as a special gift, and we sincerely apologize for the experience.

To help us investigate what went wrong and find the best way to resolve this, could you please update your review with your order ID? Once we have this information, we can review your order details and ensure the issue is properly addressed.

We appreciate your understanding and look forward to your update.


Sincerely,
Joedy from Optimalprint Team

Beoordeeld met 4 van de 5 sterren

I have been using optimalprint and other companies for decades…

I have been using different companies to print books, posters, cards, mugs etc... around the globe for 2 decades now.
Optimalprint has a worldwide option, which is great when you move around or when you want to ship calendar, books, posters, mugs and so on from Singapore to Canada, USA, France and co!
The designs are often the same YoY , so that is one thing you should work on, propose new /different designs.
On books preparation, it s often more practical to do the page design on the side as the software is not smart enough to allow us to crop or zoom the pictures ( and print it as saved) , move them around the page as we want -
I had the bad experience, to have to redo a all book with another app because you could not do what i was expecting as a design.
If you order often - I would recommend the optimal+ if the price is still affordable .... check if it makes sense for you.
Thank you Optimalprint for the good quality you have been providing overall during the past years.

11 oktober 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

I've received very quickly the poster…

I've received very quickly the poster which was nice and seemed good quality.
I was desappointed by the frame which has no glass and it was very difficult to insert the poster.

26 september 2025
Review zonder uitnodiging
Logo Optimalprint

Antwoord van Optimalprint

Hi Laetitia,

Thanks for providing us with your feedback about your experience.

We’re glad to hear you were happy with the poster quality, but we’re sorry the frame did not meet your expectations. We understand how frustrating it must have been to insert the poster without glass and with difficulty.

To make sure we can fully investigate this and support you better, could you please provide us with your Order ID by updating your Trustpilot review? Once we have that, we’ll be able to look into the issue and offer the right solution.

Kind regards,
Edenbeth from Optimalprint

Beoordeeld met 5 van de 5 sterren

Excellent Quality and Service

I’m creating all of our photo albums with Optimalprint. This is the third time I’m ordering through them, and I’m very satisfied with the quality, printing, and fast delivery. I would definitely order again!

22 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Order ID: # 34156784

Order ID: #34156784
I love how easy it is to use the Optimal print software app to put together all my pictures into an album. Found it much easier than other Photo-book softwares in the market. The album came exactly as how I arranged it on the app. Pictures are clear, shipping was quick and the album packaged securely. Definitely going to continue using optimal print!

22 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Colour problems

I had problems with the colour of photos on a poster; they were much paler than the originals. After a reprinting and the same problem, the customer care team suggested reformating from RGB to CMYK and the subsequent printing was perfect. Excellent customer care!

20 juni 2025
Review zonder uitnodiging

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