Optimalprint Reviews 

This website feels like a scam - ordered prints worth $60 and it's been a week with no update on delivery (delivery date is now a few days past)

I should've seen the warning flags - no phone number, no contact email, no way to contact support actually! If you check their website and look at support, it only shows you generic FAQs but no way to contact them directly. Emails they send are from a noreply address so there's also no way to contact them via email.

AVOID AT ALL COSTS - I've just been scammed!

very bad quality of printing. waste of money. uploaded a black and white photo. delivered a red photo. very very bad and not professional.

Estimated delivery cost:
S$9.90
Actual delivery cost at checkout:
$62

Update with more information:
The purchase was for an aluminium print. Delivery in Singapore.
Prior to checkout the estimated delivery fee was $9.90. At checkout the delivery fee was $62. I did not complete the order, hence no reference code.

I have not received the item yet. Makes it worse since it appears that you are not aware and are asking me for feedback on something I haven't seen yet.

When will they arrive?

Excellent quality of works with professional service.

I am really grateful to optimal print for expediting a work of mine meant for a special occasion.

The end product (metal print) was gorgeous and the quality and value of their service is unrivalled.

The website is not user friendly.
Hence I selected wrongly photo without frame
I vaguely remember selecting it and even choosing a dark brown frame.
My order didnt have take frame.
It might be my mistake and wanted to order a frame to fit my painting.. however this shop doesnt sell frame alone. It must comes with a photo painting.

Ordered a photo book for my daughter’s upcoming birthday from OptimalPrint and the overall experience was great. The website is well built. Photo book customisation is easy to use and the printed images and book feel is better than I expected. Thank you OptimalPrint.

I recently had a very frustrating experience with Optimalprint’s photo printing service. Despite placing my order last week with the expectation of timely delivery, things went downhill rapidly.

Firstly, there was a complete lack of communication regarding the status of my order. Today was the scheduled delivery date, yet I received no updates from their logistic provider. It was only after I took the initiative to call the logistics company myself that I discovered my order was damaged - apparently, it got wet.

When I tried to contact Optimalprint for support, the process was tedious and time-consuming. Navigating through their website was a hassle, and I had to try several methods before I could even access a live chat with a customer service agent. It was only then that they began to investigate the issue with their provider.

Their solution? A reprint of the order or a full refund. However, neither of these options serves my needs. The reprint means another week of waiting due to the same logistic provider's involvement, with no guarantee of safe delivery. The full refund, while appreciated, doesn’t help with the fact that I urgently need these prints for my Chinese New Year preparations.

This entire ordeal has been incredibly time-consuming and stressful. The lack of proactive communication, inefficient customer service, and absence of convenient solutions have made this experience exceedingly disappointing.

I am left with doubts about Optimalprint's ability to deliver quality service and meet customer needs effectively. For anyone considering using their service, I would suggest looking elsewhere to avoid similar frustrations.

The order in concerned is #29127375 and has been cancelled.

The quality is really good and the speed was fast.

Information provided for the item was clear. The process to customise the cards and place order was easy. I am happy with the product quality and speed of delivery.

Website easy to use, when I made a mistake, easy to cancel order , get a refund and submit the corrected order

Amazing album, very high quality!

Quick delivery. But no QC checks at all. Hard to reorder some cards as names had been cut off

Easy to upload, but lack of facility or difficult to arranging few photos into one pages.
Delivery is efficient.
The 1st pages of the photo was not display probably, not fully appear.

A great selection of templates, premium printing quality, fast delivery and very good customer experience. Will come back next time.

The survice is good ! The way of ordering album was quite easy even I’m not good at doing these things. And delivered very fast. I ordered 2 same albums, 1 is for my friend as a gift and 1 is for myself. My friend was very happy ! We could share our memories with this nice albums. Thank you !

I gave it as a birthday present and remembrance to my good friend. She loves it. Thank you

Very easy to use. I can find nice wall painting and photos and print out to change my wall hung canvas regularly. It allow me to change the mood of the house at a very low cost.